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- # Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field402 bytes (63 words) - 09:56, 20 June 2023
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- ...allows the user to associate existing custom field values with the custom field's objects, e.g. tickets, users, etc.204 bytes (34 words) - 16:15, 6 April 2016
- [[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which commit action. Code has access to <code>$self</code> object that is i404 bytes (58 words) - 16:03, 6 April 2016
- ==import-custom-field-values== I use this script to populate a "select one from many" custom field from a text file generated from a database query.2 KB (294 words) - 12:15, 6 August 2016
- [[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which prepare action to commit(cleanup) phase. Code has access to $self obj433 bytes (64 words) - 16:03, 6 April 2016
- The following combination of a custom field and scrip allows users of the [[SelfService]] interface to defined an initi == Custom Field ==1 KB (169 words) - 16:11, 6 April 2016
- $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); { FIELD => 'Created', ORDER => 'DESC' },1 KB (182 words) - 15:30, 14 August 2016
- # Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field402 bytes (63 words) - 09:56, 20 June 2023
- ...r defined property that can be applied to various parts of RT. Each custom field has a Name, Description and Type. == Custom Field Types ==3 KB (510 words) - 09:23, 24 July 2023
- == Changing the Size of a Custom Field Text Area Edit Box == If you feel that the "TextArea" custom field edit box is a little small and square for your liking, you can change it ea383 bytes (66 words) - 16:03, 6 April 2016
- {$Ticket->FirstCustomFieldValue('Your Custom Field Name');} ...to enter is the one that is displayed in the ticket window, not its custom field name that ExtractCustomFieldValues uses. Make sure you include the single q1 KB (197 words) - 16:03, 6 April 2016
- $Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' ); $Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' );2 KB (274 words) - 07:10, 4 March 2019
- # a custom field called "CustomField" # It's an example of scanning attachchments and setting a custom field2 KB (246 words) - 16:37, 6 April 2016
- To specify a To: field in a template and nothing else the first line of the template must be: ContentType => the content-type of the Content field2 KB (276 words) - 16:39, 6 April 2016
- ===== 1. Custom field creation ===== First create a new custom field: Configuration -> Custom Fields -> Create2 KB (272 words) - 02:59, 25 July 2018
- This [[Template]] part adds ticket custom field values to mail. ...bled, a script might trigger a Template at a point in time when the custom field is not yet available because it had not been processed yet.2 KB (281 words) - 16:03, 6 April 2016
- ...etailed status when you resolve a ticket. This patch will display a Custom Field on Update.html when the DefaultAction is "resolved". Edit <code>$CustomFieldName</code> to match the name of the Custom Field you want to display.805 bytes (122 words) - 16:08, 6 April 2016
- ...how a certain set of custom fields for editing and display. If the control field did not have that value, we wanted to hide those custom fields entirely. # "Remove" each child field from $CustomFields to not show it2 KB (268 words) - 16:39, 6 April 2016
- Use <tt>$self->TransactionObj->Field</tt> to get the actual value of the specified type. For example: ...self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}2 KB (270 words) - 06:53, 5 January 2024
- 1. Create a Scrip: [[ExtractCF]] On Create Extract Custom Field Values with template [[CustomFieldExtract]] Script Fields: Description: ExtractCF Condition: On Create Action: Extract Custom Field Values2 KB (345 words) - 16:08, 6 April 2016
- :* Custom Fields > Select > [select custom field] > Group Rights :* Custom Fields > Select > [select custom field] > User Rights2 KB (272 words) - 14:29, 18 February 2021
- field => $QualifiedField, + my $field = $QualifiedField;3 KB (320 words) - 09:05, 13 July 2018
- * Create a custom field (user account) with the list of mail to add to the ticket as Requestor. (Do Configuration -> Custom Field -> new Custom Field2 KB (359 words) - 08:46, 23 August 2017
- It also triggers if the custom field is changed, but makes no effort to delete any links. # If create or change to custom field1 KB (219 words) - 20:51, 13 August 2016
- * [[AutoCompleteEmail]] - auto-completion for the requestor field, using AJAX * new formatting module for a "wiki-text" custom field1 KB (210 words) - 16:11, 6 April 2016
- You may want to create a mandatory custom field, so that people will have to fill the value before being able to submit a n ===== 1. Custom field creation =====4 KB (581 words) - 03:02, 7 July 2016
- $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' ); $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );4 KB (434 words) - 23:41, 20 February 2019
- ...le border="1" cellspacing="0"> <tr> <th colspan="2" >Custom Field</th> <th colspan="<% scalar @queues %>" >Ticket Queue< ...>Limit( FIELD => '[[ObjectId]]', VALUE => 0 ); % $ocfs->Limit( FIELD => '[[ObjectId]]', VALUE => $queue->Id ); % if ($ocfs->Count) {6 KB (1,016 words) - 16:39, 6 April 2016
- ==Custom Field== ...arm or confusion, so if you can hide it, do that. Note that the Validation field here is really not needed, but left in place as an extra layer of protectio5 KB (700 words) - 16:15, 6 April 2016
- || ( $type eq 'Set' && $txn->Field eq 'Status'); || ( $type eq 'Set' && $txn->Field eq 'Status');8 KB (1,104 words) - 13:50, 15 August 2016
- <th colspan="2" >Custom Field</th> % $ocfs->Limit( FIELD => 'CustomField', VALUE => $cf->Id );6 KB (1,055 words) - 16:39, 6 April 2016
- #Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') ...tep process beats me, especially when they have an Enabled checkbox on the field definition in step 1)2 KB (280 words) - 16:37, 6 April 2016
- ($transaction->Field eq "TimeEstimated") &&321 bytes (40 words) - 16:15, 6 April 2016
- ...eld for work order numbers. Sending comments to a ticket based on a custom field value is a bit more complicated but uses the same framework. Any email sent ...tead of rt-mailgate. This is to allow ticket id lookup based on the custom field.2 KB (292 words) - 16:37, 6 April 2016
- ...n into Custom Fields. In the following example "19" is the # of the custom field, not the Name. ...initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>1 KB (192 words) - 16:08, 6 April 2016
- return undef unless $txn->Field =~ /^MergedInto$/i; return undef unless $txn->Field =~ /^MergedInto$/i;4 KB (487 words) - 18:51, 13 August 2016
- ...ange boxes and fields for other manipulations and for example you want set field X on status change. RT sets status (create transaction) in create stage you $transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );4 KB (564 words) - 13:09, 19 July 2016
- ...instead of just Time Worked field. This makes it easier to keep Time Left field up to date. ...s the new value for Time Left when Time Worked is updated. If Time Worked -field is manually changed, the event handler is disabled.4 KB (473 words) - 16:39, 6 April 2016
- foreach my $field (@{$EmailFields}) my $value = $ARGSRef->{$field};4 KB (501 words) - 16:39, 6 April 2016
- # Query our LDAP server to set a ticket custom field that identifies the requestor's school # Based on the value of that custom field, notify the tech (or techs) at that school.5 KB (841 words) - 16:03, 6 April 2016
- $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); # $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond', ENTRYAGGREGATOR => 'OR', OPERATOR => '='4 KB (385 words) - 20:31, 27 April 2017
- I did not want the escalation changing the "Last Updated By" field. I adjusted the sub Commit section (2nd Line) with the following: my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 09 KB (1,058 words) - 16:08, 6 April 2016
- == Custom Field Setup == ...he name of the field should suggest the subtask to the reader, because the field description doesn't show up anyplace useful. We created custom fields 'Orde8 KB (1,117 words) - 21:50, 15 August 2018
- * change queue custom field properties415 bytes (66 words) - 16:03, 6 April 2016
- * change queue custom field properties415 bytes (66 words) - 16:03, 6 April 2016
- Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results. In TicketRow add the following to include the value of the "SubQueue" custom field:8 KB (1,174 words) - 16:08, 6 April 2016
- 1. Add a Custom Field called "CustomerSurveyToken" $Ticket->AddCustomFieldValue(Field => $cf_obj, Value => $token, RecordTransaction => 0);2 KB (234 words) - 16:36, 6 April 2016
- == Custom Field Setup == ...th the exception of [[WorkflowName]], which should be a "select one value" field.12 KB (1,334 words) - 19:06, 13 August 2016
- Field => $txn->id, FIELD => 'Type',4 KB (443 words) - 16:09, 6 April 2016
- In the 'Custom Conditions' field :567 bytes (74 words) - 16:36, 6 April 2016
- my $watcherType = $self->TransactionObj->Field;570 bytes (81 words) - 18:56, 13 August 2016
- ...d value according to a requestor's email address. We only want to set this field for users in a specific domain. You need to give requestors [[ModifyCustomF ...ple email addresses feeding into one queue, I needed a way to set a custom field based on the To: address a ticket was sent to. This is what I came up with,4 KB (624 words) - 20:58, 13 August 2016
- ...ML. The spatial entities are stored in the Description field of the custom field. A custom field named GPS of type 'select one' is created. The name and description are loa5 KB (732 words) - 16:37, 6 April 2016
- # Obviously, field names will be different. OUR Data Names are all CAPS_CAPS ( $rc, $err ) = $ticket->AddCustomFieldValue( Field => 'Description', Value => $req->{DESCR_LONG} );11 KB (1,158 words) - 16:03, 6 April 2016
- + { FIELD => 'Created', ORDER => $HistorySort }, + { FIELD => 'id', ORDER => $HistorySort } );7 KB (864 words) - 16:36, 6 April 2016
- This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is sele ...'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, ca4 KB (555 words) - 16:37, 6 April 2016
- $Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );756 bytes (113 words) - 16:09, 6 April 2016
- ...clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relation +<p><&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are2 KB (373 words) - 16:37, 6 April 2016
- ...asy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</1 KB (147 words) - 10:14, 13 October 2017
- ...s part, you won't be able to chose your new statuses in the ticket's basic field: status.889 bytes (140 words) - 16:03, 6 April 2016
- ...elete' and other conditions you have to insert similar data where Argument field matches the status value.876 bytes (127 words) - 14:17, 13 August 2016
- ...user must also be defined as a privileged user in RT, and the /unix login/ field for that user should be set to the name of the operating system user also. ...nd it for bin/rt to work. Otherwise if you don't use spaces in your Custom Field Names then single quotes are not necessary.5 KB (818 words) - 16:39, 6 April 2016
- ...ey would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't something ev ...a Rich Text area. However, technically, if you enter wiki markup into the field it would now still format that markup. Something I find unnecesery since yo7 KB (1,027 words) - 16:36, 6 April 2016
- my $key = 'Field-'. $id; And read line 63: % my $default = $m->notes('Field-' . $CustomField->Id);9 KB (1,155 words) - 16:08, 6 April 2016
- * Tickets/Custom Field, with parametric Custom field and Custom field Value; ...me Worked" by queue and day - How much time was added to the "Time Worked" field of each ticket in a queue by day.4 KB (736 words) - 16:23, 6 April 2016
- #create the string to log: RT4 transaction detected: field="value" field_2="value with spaces" $k =~ s/\s+/_/g; #remove spaces from name field and replace with _6 KB (695 words) - 15:14, 7 March 2021
- == Time Field == Give the option to require the time worked field before making a comment, replying or resolving the ticket4 KB (710 words) - 16:23, 6 April 2016
- ...rectly, but that's not very manageable. Instead, put some Perl code in the field as follows: 'FIELD' => 'Name',6 KB (1,012 words) - 16:03, 6 April 2016
- $self->!TransactionObj->Field eq 'Status' and977 bytes (145 words) - 16:15, 6 April 2016
- $AttachObj->__Set( Field => 'Content', Value => $content ); $AttachObj->__Set( Field => 'Content', Value => $content );7 KB (1,010 words) - 16:37, 6 April 2016
- ...ollowing form <code><Field> <Operator> <Date></code>. Field is some Ticket Field of type date. Operator is the comparison Operator. Date is a date value.3 KB (442 words) - 09:56, 21 August 2018
- * remove the field that you wish to have as a link from the field list (usually ID and subject) * re-select the field in the left hand list7 KB (973 words) - 16:36, 6 April 2016
- return 0 unless $self->TransactionObj->Field eq 'Priority';1 KB (151 words) - 15:46, 18 June 2016
- * ... add or delete ticket custom field values1 KB (200 words) - 16:15, 6 April 2016
- ...efined". The rest of this document describes this action. So in the Action field, select "User Defined" from the menu. Once you have selected "User Defined" from the Action Field, the following two Action code areas are enabled and used by RT:10 KB (1,591 words) - 13:38, 15 August 2016
- ...cket impact, does some simple math and creates the number for the priority field. We are using custom field names Ticket_urgency, and Ticket_impact.3 KB (464 words) - 21:11, 13 August 2016
- Classes need to be Applied, just like a Custom Field by using the article. Everything is a custom field (except for name, summary and6 KB (1,035 words) - 04:46, 22 May 2023
- The Starts date is associated with intial ticket’s priority or the Created field if the former is not set. End of interval is the Due date. Tickets without UpdateLastUpdated - which defaults to true and updates the LastUpdated field when the3 KB (519 words) - 16:14, 6 April 2016
- 1. Create a Global "Custom Field" with the Name: "Reminder4Stalled".<br /> $tickets->OrderByCols( {FIELD => 'Status', ORDER => 'ASC'},12 KB (1,499 words) - 16:36, 6 April 2016
- ...ne for the ticket. You can implement SLA or projects' deadlines using this field. Editable and optional. ...mply remove the date from the text box and save. This will change the date field to "not set".3 KB (558 words) - 12:26, 1 November 2022
- ...need to adjust the value of <code> $Queue</code> and the id of the custom field. % FIELD => 'LastUpdated',13 KB (1,167 words) - 16:23, 6 April 2016
- return 0 unless ($trans->Type eq 'Set' && $trans->Field eq 'TimeWorked');2 KB (183 words) - 16:03, 6 April 2016
- ...to lookup names and email addresses as the user types into the Requesters field. When matches are found, display a dropdown menu showing matching names. Th1 KB (217 words) - 16:03, 6 April 2016
- This RT Extension provides a new type of custom field, with checkbox to set or unset its value. [http://search.cpan.org/dist/RT-E * See also: Extract Custom Field Values13 KB (1,890 words) - 15:08, 20 June 2018
- $PrimaryTemplates->Limit(FIELD => 'Description', OPERATOR => 'STARTSWITH', VALUE => 'Canned Reply'); $PrimaryTemplates->OrderBy(FIELD => 'Name');9 KB (1,108 words) - 22:06, 6 September 2017
- return 0 unless $txn->Field eq "Owner";1 KB (221 words) - 16:15, 6 April 2016
- return 0 unless $self->TransactionObj->Field eq 'Owner';2 KB (248 words) - 14:44, 17 June 2016
- if ($self->TransactionObj->Field eq 'TimeLeft') {2 KB (218 words) - 16:08, 6 April 2016
- * Field:2 KB (241 words) - 16:03, 6 April 2016
- ...rtant properties of the transaction object are <code>Type</code> and <code>Field</code>. More on [[Transaction]].2 KB (246 words) - 08:54, 25 July 2016
- == WikiText Custom Field for RTFM == ...formatting rules in this full Wiki are NOT the same as the wikitext custom field in RTFM.12 KB (1,787 words) - 16:24, 6 April 2016
- $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); { FIELD => 'Created', ORDER => 'DESC' },8 KB (968 words) - 15:17, 8 January 2017
- && $self->TransactionObj->Field eq "Queue" && $self->TransactionObj->Field eq "Queue"6 KB (836 words) - 17:14, 17 August 2016
- $[[TicketObj]]->_Set(Field => 'Priority', Value => 90, [[RecordTransaction]] => 0); ...RT not to record the change as a transaction. How to change ticket custom field values9 KB (1,549 words) - 16:39, 6 April 2016
- All tickets have a Department custom field mapping the ticket to a dept. I globally grant the Cc role [[ShowTicket]] a $MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');5 KB (745 words) - 21:17, 13 August 2016
- ...uses Date::Calc to find the date difference and update the [[TimeWorked]] field. Does RT already provide such an option? :That's not what the field is meant for. It's hours spent working, not days until the ticket was close12 KB (1,799 words) - 16:37, 6 April 2016
- ...t the SAME issue. If you find out about this, you can use the "Merge into" field in the "Relations" screen of the newer ticket to merge it into the older, p2 KB (330 words) - 16:36, 6 April 2016
- * Select one value: the user can select one value. The field is rendered as a box. * Select multiple values: the user can select one or several values. The field is rendered as a box.40 KB (7,107 words) - 14:50, 2 April 2019
- $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0);2 KB (306 words) - 04:43, 1 October 2019
- Here is how to add a custom field or otherwise customize the display of tickets you own and unowned tickets a 4. Get the content field of testuser's preferences:5 KB (764 words) - 16:03, 6 April 2016
- ...ble scan on that table could be nice to add an index on the [[LastUpdate]] field.2 KB (322 words) - 16:03, 6 April 2016
- field => $QualifiedField, ...simpler. Obviously, this search technique can be applied to any arbitrary field.6 KB (823 words) - 16:20, 6 April 2016
- * Select one value: the user can select one value. The field is rendered as a box. * Select multiple values: the user can select one or several values. The field is rendered as a box.41 KB (7,366 words) - 16:14, 6 April 2016
- * English: '''custom field''' * English: '''custom field''' database fields that can be customized to each organization's needs.10 KB (1,520 words) - 16:39, 6 April 2016
- ...($self->TransactionObj->Type eq 'Set' && $self->TransactionObj->Field eq "Queue")) {2 KB (332 words) - 18:40, 8 January 2017
- ...o work on the highest Priority first.) In RT, it is common to use a custom field to describe problem severity because that allows the use of the built-in (b2 KB (362 words) - 16:20, 6 April 2016
- * The abilitiy to dynamically create copies of a custom field within a ticket (okay we need to enter another budget code, now another... ...lds for user objects, this would be fairly easy to implement with a custom field on the user (alternate address) that pointed an overlaid [[CanonicalizeEmai13 KB (2,095 words) - 16:11, 6 April 2016
- FIELD => 'Name', Resolve the From field to use in forward mail5 KB (809 words) - 09:31, 2 February 2021
- use Mail::Field;2 KB (335 words) - 16:11, 6 April 2016
- $tickets->OrderByCols( {FIELD => 'Status', ORDER => 'ASC'}, {FIELD => 'queue', ORDER => 'ASC'},11 KB (1,509 words) - 16:36, 6 April 2016
- *** Check is there accesible field in object? No?! Then RT will die. *** Is field mutable or readonly. Return error if readonly.9 KB (1,363 words) - 17:26, 3 September 2017
- Queue = 'Your Queue' AND 'CF.{Your Custom Field Name}' = 'Custom Field Value' For searching on 'any' custom field value, you might try18 KB (3,000 words) - 17:58, 26 January 2023
- $MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');3 KB (356 words) - 16:39, 6 April 2016
- $self->SUPER::Limit( FIELD => 'EffectiveId', $self->SUPER::Limit( FIELD => 'Type', VALUE => 'ticket' );13 KB (1,635 words) - 16:03, 6 April 2016
- * Set the <code>Custom condition</code> field as below:3 KB (403 words) - 16:03, 6 April 2016
- $Users->Limit(FIELD => 'EmailAddress', VALUE => $ARGS{'UserString'}, $Users->Limit(FIELD => 'EmailAddress', VALUE => $ARGS{'UserString'},13 KB (1,958 words) - 16:20, 6 April 2016
- Key to this template is the RT-Send-Cc: (or RT-Send-Bcc:) field, in which you should put the email addresses of those who should get this e3 KB (406 words) - 16:39, 6 April 2016
- * '''custom field''' database fields that can be customized to each organization's needs. * keyword (outdated term; see <u>custom field</u>.)8 KB (1,369 words) - 16:24, 6 April 2016
- * '''custom field''' database fields that can be customized to each organization's needs. * '''keyword''' see <u>custom field</u>.8 KB (1,348 words) - 16:24, 6 April 2016
- * '''custom field''' database fields that can be customized to each organization's needs. * keyword (outdated term; see <u>custom field</u>.)8 KB (1,369 words) - 16:39, 6 April 2016
- <nowiki>| LDAP field | Description |5 KB (472 words) - 16:14, 6 April 2016
- ...have a scrip set up to add a Cc watcher based on the contents of a custom field and it works. However, I can't figure out how to get it to send out the act How to a set a custom field based on data found in a newly created ticket?6 KB (1,000 words) - 16:20, 6 April 2016
- * '''custom field''' database fields that can be customized to each organization's needs. * keyword (outdated term; see <u>custom field</u>.)9 KB (1,478 words) - 16:39, 6 April 2016
- Place the following code after the "'''Description'''" input field.4 KB (554 words) - 16:03, 6 April 2016
- * 2022-12-07: (RobL) Created. Update to '''always populate''' Real Name field. See [https://forum.bestpractical.com/t/rt-autocreated-watcher-from-header- # Get a nicely formatted name for RT RealName Field:10 KB (1,486 words) - 07:43, 3 May 2023
- ...# And then get it back as an ISO string for display purposes, in the form field and # mapped to the SELECT field on the web interface for the report. Unfortunately, if the user27 KB (3,858 words) - 14:56, 1 July 2016
- ...selection. [[JavaScript]] is used to dynamically refresh the textarea form field with the contents of the template.4 KB (606 words) - 16:37, 6 April 2016
- map { { FIELD => $OrderBy[$_], ORDER => $Order[$_] } } $Tickets->OrderBy( FIELD => $OrderBy, ORDER => $Order );13 KB (1,701 words) - 16:37, 6 April 2016
- $self->[[TicketObj]]->[[AddCustomFieldValue]](Field => 'Escalation', Value => '[[InTime]]', [[RecordTransaction]] => 0 Escalation: {$Ticket->AddCustomFieldValue(Field =>'Escalation', Value => 'FirstEscalation',RecordTransaction => 0)9 KB (1,256 words) - 15:19, 8 January 2017
- ...mplate>. When creating a Scrip, it is helpful to make the "Description" field a user-friendly phrase such as "Send replies to Requestor and Cc users" bec5 KB (706 words) - 14:51, 2 April 2019
- ...ux]] - alternate version of MuteResolve that uses a status code and custom field to avoid some problems; ...EqualCustomField]] - Create [[RefersTo]] links to tickets with same custom field value25 KB (3,583 words) - 13:55, 7 December 2022
- ...in a new ticket in the training teams queues. The script changes the From field in the email so replies are filtered back through the script and appear bac4 KB (616 words) - 16:36, 6 April 2016
- [[EditCustomFieldAtResolve]] only allows users to edit one custom field and when status going to be 'resolved'. It's for old RT versions, has some4 KB (632 words) - 16:08, 6 April 2016
- ...>_id_seq' and it acts on the '<table name>.<table name>_id' field). You can change current value of the sequence (and, therefore, the ticket4 KB (675 words) - 16:37, 6 April 2016
- Values of the '''Argument''' field are different for different modules. Many modules have no description of th4 KB (666 words) - 18:23, 8 January 2017
- #Take each field from the filled form and transpose them into CustomFields #A program written in JavaScript that will take every field in the form and write its name and content to an email19 KB (2,789 words) - 16:39, 6 April 2016
- ...er directly change the status of the new ticket nor add values to a custom field. Sometimes you just want to quickly create a ticket for documentation purpo6 KB (719 words) - 16:20, 6 April 2016
- ...elds, and they come up on a ticket's Basics page. They work like any other field: you type things in them or select things from them. To create your own cus ...ail users, such as Subject, CC, BCC, Attachments, and Message. The Subject field may be automatically filled in with the name of the ticket.27 KB (4,595 words) - 16:50, 28 March 2019
- Field: <...> Field: <...>28 KB (3,790 words) - 10:54, 17 August 2023
- * '''custom field''' database fields that can be customized to each organization's needs. * '''keyword''' see <u>custom field</u>.10 KB (1,670 words) - 16:39, 6 April 2016
- | Modify Custom Field6 KB (1,009 words) - 16:08, 6 April 2016
- # Get a nicely formatted name for RT RealName Field:6 KB (852 words) - 07:47, 3 May 2023
- $tickets->OrderBy(FIELD => 'Due', ORDER => 'DESC');8 KB (939 words) - 16:36, 6 April 2016
- * '''custom field''' database fields that can be customized to each organization's needs. ''' * keyword (outdated term; see <u>custom field</u>.)18 KB (3,104 words) - 16:39, 6 April 2016
- ...ally populated custom fields. the ability to generate a value for a custom field based on what is entered in other custom fields * the ability to add a new value for a custom field "in place" (like Movable Type's 'categories' interface) --[[TonyBowden]]30 KB (4,989 words) - 16:39, 6 April 2016
- ...g problem), i used the above code and added these lines to show a coloured field priority. You must add these lines with or without the above code into the ...to the above, you might choose to use CSS to define styling of the Status field. I have the following setup:18 KB (2,384 words) - 14:34, 23 April 2018
- <li>field search operator: <pre class="programlisting">@title hello @body world <li>field position limit modifier (introduced in version 0.9.9-rc1): <pre class="p65 KB (7,581 words) - 06:05, 21 September 2017
- $self->TicketObj->AddCustomFieldValue( Field => 'NagiosProblemID', Value => $val, RecordTransaction=>0 );7 KB (887 words) - 16:03, 6 April 2016
- $testScrips->Limit(FIELD => "Description", VALUE => $s->Description);8 KB (938 words) - 16:36, 6 April 2016
- To edit a ''Custom Field'' (use prefix <code>CF-</code>):6 KB (976 words) - 23:11, 1 July 2020
- ...abase instance, you will need to leave the Database Host and Database Port field empty on the Check Database Credentials page.7 KB (1,095 words) - 17:34, 22 October 2018
- ...e the Custom Fields section in [[ManualAdministration]]. An example custom field might be '''Resolution''': FIXED, WORKSFORME, WONTFIX, UPSTREAM, etc.9 KB (1,466 words) - 16:33, 28 March 2019
- ...e the Custom Fields section in [[ManualAdministration]]. An example custom field might be '''Resolution''': FIXED, WORKSFORME, WONTFIX, UPSTREAM, etc, etc..15 KB (1,486 words) - 16:14, 6 April 2016
- Set($WebExternalGecos, undef); #''(won't use the Gecos field as a username)''11 KB (1,504 words) - 16:24, 6 April 2016
- ...(replacing sAMAccountName for whatever you have mapped to your RT username field):12 KB (1,828 words) - 16:15, 6 April 2016
- | Field | Type | Null | Key | Default | Extra | | Field | Type | Null | Key | Default | Extra |22 KB (3,318 words) - 16:39, 6 April 2016
- $WebExternalGecos means to match 'gecos' field as the user identity); useful with mod_auth_pwcheck and IIS Integrated Wind ...RT::CustomFieldValues::External. This can be used to pull lists of custom field values from external sources at runtime.27 KB (3,995 words) - 16:24, 6 April 2016
- include the text of RTFM articles with just a few clicks. Each time you field a you field similar requests from multiple users, you can now easily extract the33 KB (4,919 words) - 16:15, 6 April 2016
- if ( $args{'FIELD'} ) {29 KB (4,761 words) - 16:15, 6 April 2016
- field character varying(40),61 KB (9,519 words) - 16:15, 6 April 2016
- - select "Custom" below the name field and click next35 KB (4,908 words) - 16:03, 6 April 2016