ChangeDefaultRTAtAGlance

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RT 3.6.4

With 3.6.4 you can easily modify the "RT At A Glance" summary as follows.

Adding Custom Fields to "RT At A Glance"

Here is how to add a custom field or otherwise customize the display of tickets you own and unowned tickets and have that affect all users as the default.

  1. Customize the search
  • Login as root.
  • Click on the "Edit" link out to the right of "X highest priority tickets I own"
  • You'll see a line that says: "You can also edit the predefined search itself: Search - My Tickets". Click on the "Search - My Tickets" link.
  • You probably want to keep the default settings around if you are like me, so look to the right under "Saved Searches" and click the "Copy" button.
  • A Privacy drop down will now appear above the description. Select "RT Systems's saved searches" and click the Save button.
  • Now customize the search to your satisfaction and click Save again.
  1. Replace the search
  • Stay logged in as root.
  • Click on Configuration
  • Click on Global
  • Click on "RT at a glance"
  • Place the "[_1] highest priority tickets I own copy" search that you just made where you want it.
  1. View the results
  • Stay logged in as root.
  • Click on "Home"
  • If you don't see your search you may have customized your display and be overriding the default.
      • Click on "Edit" out to the right of the "RT at a glance" header (/Prefs/MyRT.html).
      • Click "Reset to default"
  • For normal users to see this change you'll need to give PrivilegedUsers the ShowSavedSearches priv in Config > Global > Groups.

Problems

You can put take links back in using the Display Columns section when editing the search itself Add a column of type ID with link 'Take' Best way seems to be using the Advanced section of query builder:

'<a>id</a>/TITLE:#',

'<a>Subject</a>/TITLE:Subject',
'QueueName',
'ExtendedStatus',
'CreatedRelative',
'<a href="/Ticket/Display.html?Action=Take&id=id">Take</a>/TITLE: '

This has a column at the end with a blank header with a 'Take' link for each ticket

Might not be quite as good as the original take link but it works.... RT363 JustinHayes 20070301

RT 3.5.x

NOTE: This applies only to RT 3.5.x and beyond; RT 3.4.x and prior users should search the mailing list archives, wherein will be described how to reorganize the index.html page to suit.

NOTE: JesseVincent says, "This is really dangerous if you mess it up, but I feel guilty that there isn't a supported way to do this."

From a Feb 2006 email describing how to change the default RT At A Glance view in RT 3.5.x where this is a user-configurable preference.

##################################################################### WARNING: IF YOU DON'T KNOW YOUR WAY AROUND A DATABASE, STOP HERE. It may sound harsh, but you can bugger your RT database with a slightly wrong command and, unless you've backed it up, you're hosed, hosed, hosed. ##################################################################### The way I changed the default user setup was: <ol> <li>Run this query and copy/paste the results into a text file. This is your emergency backup just in case: select * from attributes where name='HomepageSettings';</li> <li>Create a test user and use /Prefs/MyRT.html to set that user's prefs to be your new default. NOTE: You shouldn't use any user-owned saved searches or they'll break for everyone else.</li> <li>Get the test user's user ID. You can get this from the web interface by choosing Configuration->Users->testuser and noting the "id=..." part of the URL or you can query it from the database: select id,name,realname from users where name='TEST-USER-NAME';</li> <li>Get the content field of testuser's preferences: select content from attributes where name='Pref-HomepageSettings' and objectid=TEST-USER-ID; The content is just a serialized hash ref; if you want to see what's inside it, look at the code in _SerializeContent and/or _DeserializeContent in /lib/RT/Attribute_Overlay.pm and adapt accordingly.</li> <li>Copy-and-paste the content you got above into this query. It's okay that the content is multi-line; just be sure to paste it immediately after a single-quote and to type a single quote immediately after the content (no spaces before or after). NOTE: If you goof this you'll potentially hose the default view of RT for your users and you'll need the backup from step 1 to recover. Be very, very careful. update attributes set content='COPY-AND-PASTE-GOES-HERE' where name='HomepageSettings'; ...and that should do it.