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A Transaction in RT is anything that happens to a Ticket.

RT logs each transaction in the history of the ticket, and Scrips may also be attached to all or to certain kinds of transactions.

Common transactions are Comments and Correspondence

All types of transaction from lib/RT/

  • Create
  • Enabled
  • Disabled
  • Status
  • SystemError
  • AttachmentTruncate
  • AttachmentDrop
  • AttachmentError
  • Forward Transaction
  • Forward Ticket
  • CommentEmailRecord
  • EmailRecord – is set when RT is sending outgoing notification (correspondence, comment). Also if crontool is used.
  • Correspond – is set when some user sends a correspondence
  • Comment – is set when some user sends a comment
  • CustomField
  • Untake
  • Take
  • Force (forced owner change)
  • Steal
  • Give
  • AddWatcher
  • DelWatcher
  • Subject
  • Addlink
  • DeleteLink
  • Told
  • Set (password, queue, date/time, owner)
  • Set-TimeWorked
  • PurgeTransaction
  • AddReminder
  • OpenReminder
  • ResolveReminder


In scrips you can for example use it like this in custom contition:

# On Create or Queue change
return 0 unless (($self->TransactionObj->Type eq "Create") || ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue"));