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A Transaction in RT is anything that happens to a Ticket.

RT logs each transaction in the history of the ticket, and Scrips may also be attached to all or to certain kinds of transactions.

Common transactions are Comments and Correspondence

All types of transaction from lib/RT/

  • CommentEmailRecord
  • EmailRecord
  • Correspond
  • Comment
  • CustomField
  • Untake
  • Take
  • Force (forced owner change)
  • Steal
  • Give
  • AddWatcher
  • DelWatcher
  • Subject
  • Addlink
  • DeleteLink
  • Told
  • Set (password, queue, date, owner)
  • PurgeTransaction
  • AddReminder
  • OpenReminder
  • ResolveReminder