From Request Tracker Wiki
Jump to navigation Jump to search


Below are several means of solving the 'This transaction appears to have no content' when users send pure HTML messages.


The script at the bottom of the page offers what looks like a very nice solution - I wish it was available when I ran across this problem. Unfortunately I had to roll my own; the result of a bunch of tweaking after running on a production system is presented below, for those interested in an alternative solution. Also uses procmail, along with "html2text" utility that's pretty widely available.

:0 #Ignore messages>599k * <599000 * ^Content-Type: text/html { :0 fbw | /usr/local/bin/html2text -nobs -style pretty -width 62 :0 fbw | /usr/bin/sed 's/ />/g' :0 Afw | /usr/bin/sed 's/(Content-Type: text\/)html/\1plain/' }

Perl script


A script that provides a text part as multipart/alternative, unlike the other options here, and other optional functionality.


rt: "|/home/rt/bin/html2mime | /usr/local/rt3/bin/rt-mailgate --queue "General" --action correspond --url http://whatever/"

The script is so small that I put it directly here:

#!/usr/bin/perl # 1.0 - XXXX - original version use strict; use Mail::Field; use MIME::Parser; use MIME::Entity; use HTML::TreeBuilder; use HTML::FormatText; # because MIME silently writes local files chdir("/tmp/"); my $parser = new MIME::Parser; my $entity = $parser->parse(*STDIN) or die "parse failed\n"; # Parse only non-multipart text/html mime-type if ( ($entity->is_multipart) || ($entity->mime_type ne "text/html") ) { $entity->print(*STDOUT); exit 0; } # Decode body my $bh = $entity->bodyhandle; my $tree = HTML::TreeBuilder->new(); $tree->utf8_mode(); $tree->parse($bh->as_string); my $formatter = HTML::FormatText->new(leftmargin => 0, rightmargin => 72); my $txt= $formatter->format($tree); my $txtEntity=MIME::Entity->build(Data => $txt, Type => "text/plain", #Encoding => "quoted-printable" Encoding => "8bit" ); $entity->make_multipart; $entity->add_part($txtEntity,0); $entity->print(*STDOUT);