ManualRights

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Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

(Careful when you edit tables - you might need to manually reformat them)

Table 1: Global rights

Name of right What users with this right can do
ShowScrips
see scrips
SuperUser
everything; this user has all possible rights within RT - careful!
-
DelegateRights
assign their own rights to other users
-
ModifyACL
change users' and groups' rights. Users with this right should also have the ShowACL right.
-
AdminUsers
create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
-
AdminCustomFields
add, delete, and modify custom fields
-
ShowSavedSearches
list or load saved ticket searches
-
ModifyCustomField
change and set values in a custom field you've defined
-
AssignCustomFields
???
-
ReplyToTicket
add replies to a ticket
-
Watch
sign up as a requestor or CC
-
AdminGroup
create groups; change groups' name, description, and rights
-
ShowOutgoingEmail
see full text of emails sent by RT
-
AdminQueue
create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
-
ModifyScrips
add, delete, and change the content of scrips
-
ModifyTemplate
create, modify, and delete scrip templates
-
CommentOnTicket
add comments to tickets
-
DeleteTicket
delete tickets
-
AdminAllPersonalGroups
change name, description, and members of any personal group
-
ShowTicketComments
see comments attached to tickets
-
SeeQueue
know that a queue exists; queues will appear in visible listings for this user
-
ShowTemplate
see scrips' email templates
-
ModifyOwnMembership
add or remove themselves from a group
-
LoadSavedSearch
load a ticket search you've previously saved
-
CreateSavedSearch
save a ticket search
-
OwnTicket
own (be responsible for/take) a ticket
-
WatchAsAdminCc
sign up as an AdminCC
-
AdminGroupMembership
add and remove members from a group
-
ShowACL
see the rights granted to users and groups
-
AdminOwnPersonalGroups
change name, description, and members of their own personal groups
-
ModifyQueueWatchers
add and remove CCs and AdminCCs
-
ModifyTicket
change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
-
CreateTicket
create tickets
-
EditSavedSearches
edit a ticket search you've previously saved
-
ShowConfigTab
have access to the Configuration (Admin) tab
-
ShowTicket
see tickets
-
ModifySelf
modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
}

Table 2: Queue rights

Name of right What users with this right can do
ReplyToTicket
add replies to a ticket
CreateTicket
create tickets
-
AdminCustomFields
add, delete, and modify custom fields
-
ShowTicket
see tickets
-
ModifyTemplate
create, modify, and delete scrip templates
-
ModifyQueueWatchers
add and remove CCs and AdminCCs
-
WatchAsAdminCc
sign up as an AdminCC
-
ShowScrips
see scrips
-
OwnTicket
own (be responsible for/take) a ticket
-
Watch
sign up as a requestor or CC
-
ModifyACL
change users' and groups' rights. Users with this right should also have the right ShowACL
-
CommentOnTicket
add comments to tickets
-
ModifyTicket
change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
-
ModifyScrips
add, delete, and change the content of scrips
-
ShowACL
see the rights granted to users and groups
-
ShowTicketComments
see comments attached to tickets
-
DeleteTicket
delete tickets
-
AdminQueue
create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
-
SeeQueue
know that a queue exists; queues will appear in visible listings for this user
-
ShowTemplate
see scrips email templates
}

Table 3: Group rights

Name of right What users with this right can do
ModifyOwnMembership
add or remove themselves from a group
ModifyACL
change users' and groups' rights. Users with this right should also have the ShowACL
-
AdminGroupMembership
add and remove members from a group
-
AdminGroup
create groups; change groups' name, description, and rights
}

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