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...errard]] This version by Richard Ellis - correct minor typo which displays Configuration tab at bottom instead of position 5 == How to hide the Configuration Tab in RT3 ==

A user with the '''Show''''''Scrips''' right can view current [[Scrip]] configuration.

Configuration --> Queues --> Select the queue to edit properties

= How to hide the Configuration Tab = In RT 3.4, the visibility of the configuration tab is controlled by the [[ShowConfigTab]] permission, making this patch no

=== Step 2: Disable Fulltext Search in RT Configuration === Temporarily disable fulltext search in your RT configuration to avoid conflicts while reindexing.

== Configuration ==

RT's [[InitialData|initialdata]] files are essentially configuration templates that make it easy to setup an instance without a lot of clicking

...ave observed many levels of software development organization. As Software Configuration Manager for four major California companies, I took that experience with su ...ogy - Software life cycle processes", and "MIL-STD-973, Military Standard, Configuration Management". Using these processes, I built an SCM system comprised of Red

== The configuration file ==

Active status are specified in RT configuration file with @[[ActiveStatus]].

Inactive status are specified in RT configuration file with @[[InactiveStatus]].

...isit the "Configuration" menu and then click on "Tools". RT has a "Running configuration" status page that lists off just about everything you need to know.

#Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') Name: SilentResolve<br />Type: Select one value< #Select it under '''Tools->Configuration->Global->Custom Fields->Tickets'''. (Why the two-step process beats me, esp

..."<code>_Admin</code>" by default. To change this, see the [[StockAnswers]] Configuration. ==== StockAnswers Configuration ====

==== Make backup of configuration file. ==== ==== Edit Request Tracker configuration file. ====

If user does not have this right, he can't access the Configuration (Admin) tab and thus can't execute any rights for modifying users, groups,

However, this action doesn’t support control over config. Read &lt;/CONFIGURATION&gt; to find out ways to deal with it. == CONFIGURATION ==

In order to get to the Configuration-&gt;Global-&gt;Templates menu entry, you need the [[ShowConfigTab]] right.

...with the correct group membership and RT access to run this tool (see User Configuration below). </code> == User Configuration ==

* how your distribution mangles the webserver configuration files. ...le [[NcFTP]] Client (http://www.ncftp.com/ncftp/) in order to satisfy some configuration dependencies for the Perl CPAN system.

* Configuration for using a MySQL database on another local server. == Baseline Configuration of Your RT Instance ==

At the time of this writing, I'd recommend using fastcgi and the configuration described on [[FastCGIConfiguration]].

...egrates authentication and information services with flexible multi-server configuration for user/pass, SSL, base, filter, etc. Adapted from [[LdapOverlay]], [[Auto * Despite the above warning, one user got Nathan's configuration working with RT 3.4.6 and Apache 2.2. See [[NtlmAuthentication]] for detail

...tended for production like FHS, the tests will try to read your production configuration. That's probably not what you want. ...RT_SiteConfig.d</code>. You cannot change the behavior of tests by editing configuration there.

...ing exim as mail transport (for instance on Debian), you may need specific configuration

...inbox you are polling after a set time period. It requires a little extra configuration. ...e mailbox for replies, and another mailbox for comments, you will need two configuration files. An example config is below.

First create a new custom field: Configuration -&gt; Custom Fields -&gt; Create Go to Configuration -&gt; Global -&gt; Scrips, then click on "On Resolve Notify Requestors"

= Configuration Problems =

...steps for setting up this configuration are described below, starting with configuration in Google. The following is similar to a standard getmail configuration.

= Initial configuration and basic administration =

menu.  Admin functionality can be found under Tools -> Configuration -> on the Reply/Comment page on tickets.  There are configuration variables

OIDCProviderMetadataURL https://accounts.google.com/.well-known/openid-configuration If you intend to use only the basic configuration, you will need to change how the default RT menu Logout button works. By de

...on the user administration page makes a user Unprivileged. In a default RT configuration, new users are created Unprivileged, as when an email comes in and a new us

Configuration -> Custom Field -> new Custom Field Configuration -> Global -> Scrips -> new Scrip

AssetTypes-Config1.jpg|New Asset Type Configuration Screen AssetTypes-Config2.jpg|New Asset Type Category Configuration Screen

Here are a few useful procmail recipes you can use in your RT configuration.

...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''

...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''

...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''

== Configuration == * [[ApacheConfig]] - Apache configuration tips, for first time configuration read [[ManualApacheConfig]].

...istration page makes a user Privileged. It is also possible to set various configuration options to make new users Privileged when they are created.

First create a new custom field: Configuration -&gt; Custom Fields -&gt; Create Go to Configuration -&gt; Global -&gt; Templates -&gt; New

3.3. Stop and start your mail server, so it picks up your configuration changes. (Postfix just requires you execute `newaliases`, probably via sudo In its default configuration, RT uses an internal users database to keep track of who can access RT and

* In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make

Go to: Configuration-&gt;Queues-&gt;[Queue Name]-&gt;Watchers

* In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make

Go to the Configuration panel and add either a global or Go to the Configuration pane and add either a global or local

* In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make

== CPAN configuration == ...ing file can be copied into '''/etc/perl/CPAN/Config.pm''' to avoid manual configuration of CPAN. The config is however limited.

2. In the fastcgi.server section of your configuration file, enable "fix-root-scriptname"

RT could not load a valid user, and RT's configuration does not allow ...eateTicket]] and [[ReplyToTicket]] to the group Everyone. This is done via Configuration - &gt; Queues - &gt; (queue name) - &gt; Group Rights in the web interface

* /etc/rt3 - RT3 configuration files * /etc/httpd/conf.d/rt3.conf - RT3 configuration file for apache

#MTA is postfix.  Configuration is in ''/etc/postfix'' , ''rt-mailgate'' is in ''/usr/bin'' .

...ation page makes a user [[Privileged]]. It is also possible to set various configuration options to make new users Privileged when they are created. Privileged user

# Load the RT configuration

# OS Installation and Initial Configuration * NOTE: httpd service needs to be stopped to allow RT web based configuration later.

Note: Due to [[SuSE]]'s security configuration, you cannot use softlinks in -ANY- directory that apache will use. (ie: I m ...hat Apache will load the right modules. I have included the APACHE_MODULES configuration line from '/etc/sysconfig/apache2'. I included the following modules: auth_

In RT 4 you can change the logo via the web by navigating to Configuration →Tools → Theme. RT 3.8.8's Logo component now supports more configuration.

[[Category:Configuration]]

[[Category:Configuration]]

...s; since mod_perl embeds a perl process in apache, but only one, whichever configuration is loaded last will clobber all other ones. If you need to run more than on ...ver with other domains using [[VirtualHosts]], then you'll have additional configuration to perform.

...tracker3.6/[[RT SiteConfig|RT_SiteConfig]].pm. The following is an example configuration to run RT on the localhost with the necessary adjustments for RT operation. ...figure this either via [[VirtualHosts]] configuration in any of the apache configuration files or the $[[WebPath]] variable.

...myrt/rt-4.0.5/etc/[[RT Config|RT_Config]].pm</code>, and the site-specific configuration will be at <code>/var/www/myrt/rt-4.0.5/etc/[[RT SiteConfig|RT_SiteConfig]] ...se connection, web location, email gateway, etc. Please consult section 7. Configuration of [[ManualInstallation]].

...ll probably need to disable [[SELinux]], or visit that page for details on configuration. If you can access the database with the mysql command, but trying to view <nowiki>* /etc/rt3 - RT3 configuration files

And create a Template (Tools → Configuration → Global → Templates → Create) named "Reminder due soon" with the fol

= Configuration = Put these in your site configuration file, [=${RTHOME}/etc/[[RT SiteConfig|RT_SiteConfig]].pm]

...more than marginally functional. This is not an optional step. RT has many configuration options, and you should read [[ManualAdministration]] for a broader view, b In its default configuration, RT uses an internal users database to keep track of who can access RT and

# exim configuration macros for the configuration file. # Debconf configuration, but not all of them.

# Update the Apache configuration file /etc/apache2/sites-available/rt.conf with the following changes: ## Replace the existing content with the configuration provided below, adjusting ServerAdmin and replacing certificate details if

...plates are visible from this page. To edit a queue specific template go to Configuration, Queues, pick a queue from the list and then click on Templates tab in the

All of the available configuration options are documented in RT_Config.pm and also [http://bestpractical.com/r

* In "Configuration -&gt; Global -&gt; Scrips" create new Scrip "On Create Copy Initial Priorit

# Load the RT configuration

...ld allow you to switch between RT versions easily without losing any local configuration or customizations (not tested yet). == Configuration ==

Don't forget to shut down and restart your web server after editing the configuration file. ...as kicking out the mentioned error. I thought perhaps if I changed mysql's configuration to the default I would get things up and running. But that caused the Apach

Copy needed configuration snippets from /etc/request-tracker3.6/RT_SiteConfig.d/ to /etc/request-trac

# OS Installation and Initial Configuration * NOTE: httpd service needs to be stopped to allow RT web based configuration later.

...CurrentUser_Local.pm] into yours (create it if it doesn't exist), read the configuration directives in the comments at the top of the LookupExternalUserInfo functio

...he feed. Hit the OK button and you will be back on the Send/Recieve Groups configuration. Select the group you have just created and then in the Settings below the

The last step is to setup apache2 for RT, there are sample configuration files located under /etc/request-tracker4/. open apache2 configuration file.

BASIC RT CONFIGURATION ...odule you can of course use any Perl you like to handle the setting of the configuration options.

* Added some configuration to enable short URLs.

...ngth for your users. Look for a value called [[MinPasswordLength]] in your configuration file. click Configuration -&gt; click Users -&gt; click New user in the left side

Installation is simple, and configuration is simple so long as you understand how your information sources work. ...external sources. The installation process should place an example set of configuration options in $RTHOME/local/plugins/RT-Authen-[[ExternalAuth]]/etc/[[RT SiteCo

...guration," but that step isn't always necessary. If you've already clicked Configuration and then Users, for example, you won't need to click them both again to adm ...ngth for your users. Look for a value called [[MinPasswordLength]] in your configuration file.

...3/[[RT SiteConfig|RT_SiteConfig]].pm should probably include the following configuration variables :

I won't go into the installation of RT or Fail2ban, just configuration changes required to get it going. ...ing with jail.local and not jail.conf - read the Fail2ban installation and configuration documentation if you don't understand why.

The default database in the configuration files is postgresql. I have changed this to mysqld because I used that for

1. Go to Configuration-&gt;Global-&gt;Scrips

RT uses CKEditor, by default it comes with a certain configuration which might not be what you prefer in your installment. This is the configuration that I'm currently using:

4. Edit the Apache configuration and enable KeepAlive 7. From the Default Domain Policy root, browse down to: User Configuration -&gt; Windows Settings -&gt;

* Click on Configuration web interface by choosing Configuration-&gt;Users-&gt;testuser

This RT configuration variable (used in [[RT SiteConfig|RT_SiteConfig]].pm) is the default format

=== LoopIn External Configuration ===

* Per-server configuration -- each server can have different user/password, base, filter, group, SSL s ...ieces to this implementation: the RT::User overlay (User_Local.pm) and the configuration info required to use it. There's a third, optional piece -- the Authenticat

Navigate to: '''Configuration > Global > Group Rights''' Navigate to: '''Configuration > Queues > General'''

CONFIGURATION ...the web interface, but to enable this functionality, you MUST start in the configuration file.

...by email and are then autocreated in the system as unpriviledged (default configuration). Now, they can use their email as login in RT. But they need to provide a

** Set up your basic configuration, confirm everything is working * Add this configuration line to your RT_SiteConfig.pm file:

= Configuration = Put these in your site configuration file, [=${RTHOME}/etc/[[RT SiteConfig|RT_SiteConfig]].pm]

...ault one (specifying the pid file works though). For this very reason, the configuration values below correspond to the default ones of the fastcgi_server script. Following are the initscript and the nginx configuration necessary to use it:

Then run CPAN once in order setup CPAN initial configuration: When done with CPAN configuration (at the /cpan&gt;/ prompt) type /exit/. Then run:

For exim4.x and RT2.x put this in your exim router configuration:

* Install your portlet by adding it's name to the HomepageComponents configuration variable in RT_SiteConfig.pm.

I took the configuration for fastcgi from the RT README and dropped it into /etc/apache2/vhosts.d/rt ...ly to messages, grant [[ReplyToTicket]] to Everyone. These can be found in Configuration &gt; Global &gt; Group Rights.

Adjust for your particular authentication method and webserver configuration.

You can do this by going to Organization Configuration>Hub Transport>Add new Send Connector in the Exchange Management Console

* configuration file * * configuration file. and restart it ! *

Navigate to: '''Configuration > Global > Group Rights''' Navigate to: '''Configuration > Queues > General'''

...y Non-Mailed ..." scrip actions. In the GUI, just go to the relevant scrip configuration page and select the new option from the pull-down.

* how your distribution mangles the webserver configuration files. ...le [[NcFTP]] Client (http://www.ncftp.com/ncftp/) in order to satisfy some configuration dependencies for the Perl CPAN system.

...gement-free method of adding new queues without having to touch sendmail's configuration, look at [[SendmailWithoutQueueAliases]].

This RT tool tucked away in the Configuration tab has long perplexed users.

...want to be able to create new queues without having to touch your sendmail configuration. This how-to will allow you to send a mail to [=[mailto:queuename@rt.exampl

# CONFIGURATION # This configuration is not necessary if you already use RT-Authen-ExternalAuth

* Go to the scrip editor (Configuration -&gt; Global -&gt; Scrips).

Note, these are specific to my configuration, which uses FastCGI. Yours may be somewhat different.

...bably easiest to create a global template; this can be done by clicking on Configuration -&gt; Global -&gt; Templates -&gt; New Template. If you wish to have differ

RT::LoadConfig(); # Load the RT configuration

This is a configuration variable used by the [http://wiki.bestpractical.com/view/LDAP LDAP integrat

...'Let this user be granted rights' on their user management page in the RT configuration area.

...'Let this user be granted rights' on their user management page in the RT configuration area.

3) Stop and start your mail server, so it picks up your configuration changes. With sendmail or postfix (possibly others), you usually also need ...mail can be used to fetch email from a inbox using IMAP or POP. An example configuration for Fetchmail can be seen below:

To see a list of configuration options, use the "help" flag, which will show you a list of options: Configuration:

...[[DefaultSearchResultFormat]] option in the etc/[[RT Config|RT_Config]].pm configuration file for ways to customize the ticket search results page. If you edit this In RT, Naivgate to Tools -&gt; Configuration -&gt; Tools -&gt; Theme and edit the Custom CSS in the advanced box. This w

...final priority and default due date for a queue in the [[QueueProperties]] configuration, and/or let users adjust final priority and due date on individual tickets.

...should deal with installation of all necessary apache2 packages follow the configuration for the database setup and rt root password

...all the options during installation and then setting what you need in the configuration. (You could save a little space and time by being pickier about your option This configuration will let <code>rt_user</code> and <code>rt_admin</code> authorize themselve

[[Category:Configuration]] {{Template:Configuration}}

* In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make

When done with CPAN configuration (at the cpan&gt; prompt) type exit. Then run:

# Load the RT configuration # Load the RT configuration

Consult with [[ManualApacheConfig]] for intial configuration of the apache server for RT.

The configuration for apache is the same as the manual install instructions for Apache (not A

Base Configuration Database Configuration

### Configuration RT::LoadConfig(); # Load the RT configuration

### Configuration RT::LoadConfig(); # Load the RT configuration

But with this configuration (and with the default one), we had a problem : we received too many emails configuration, include AlwaysNotifyActor in the list of arguments.

Then run CPAN once in order setup CPAN initial configuration: When done with CPAN configuration (at the /cpan&gt;/ prompt) type /exit/. Then run:

# Get the full configuration for that service as a hashref

For [[MySQL]], look at the /my-large.cnf/ configuration file example that is provided with the installation. It's usually in /usr/s For Apache the out of the box configuration file does not start up enough processes to handle the requests coming in fo

The configuration for apache is the same as the manual install instructions for Apache (not A

To see a list of configuration options, use the "help" flag, which will show you a list of options: Configuration:

configuration file when creating a ticket via the web interface. [http://search.cpan.org/ ...nsion allow to display the list of queues the user is watcher, in the user configuration tab. [http://search.cpan.org/dist/RT-Extension-WatchedQueue/ Extension root

| have access to the Configuration (Admin) tab

Run cpan (and accept default configuration options)

...n provide connection information either via environment variables or via a configuration file. Define RTUSER to be the RT user name and RTSERVER to be the base URL

...ur Mason component settings accurate (in the web UI, visit Tools -> System Configuration and scroll down)?

= Configuration =

...d developers. Of course a "real" end-user manual would be dependent on the configuration of the RT site, but a framework and a description of basic concepts and act

...be found for practically any distribution. In Debian/Ubuntu, the setup and configuration are straightforward. This works with either method of receiving the mail de

# Load the RT configuration

...pproval ticket as). If the approval link isn't showing you may need to set Configuration &gt; Global &gt; Group Rights &gt; $mygroup &gt; [[ShowApprovalsTab]].

Configuration-&gt;Global-&gt;Scrips

The default database in the configuration files is postgresql. (Is this true? My RT 3.6.3 distribution defaults to [[

- rt help config (configuration details)

As a user with permission to read RT's configuration file, type:

You should start configuration from [[SiteConfig|SiteCo]], all options are briefly described in the main c

...t I like to set, but keep in mind these may differ greatly from a standard configuration.

13. From here fail over to the details in the RHEL installation guide for configuration.

...RT from http://download.bestpractical.com/pub/rt/release/ Untar and begin configuration:

Don't forget to run `newaliases` (or equivalent) after you alter your configuration if appropriate.

=head1 CONFIGURATION

A: Configuration -&gt; Queues -&gt; Queue Name -&gt; Ticket Custom Fields, then use the link ...a symptom of defining a faulty value for [[RTAddressRegexp]] in your site configuration file -- make sure it isn't filtering out addresses to whom you intend to se

...che2</code> with <code>mod_perl2</code>, so references to it in the Apache configuration are no longer necessary. ...you '''avoid''' using the following lines in the RT section of your Apache configuration will eliminate this error.

...ueue and group 'SupportTeam' of which members support our customers. Goto 'Configuration' tab -&gt; '[[Queue]]s' -&gt; 'support' -&gt; '[[Group]] rights' - it's the

...ueue and group 'SupportTeam' of which members support our customers. Goto 'Configuration' tab -&gt; '[[Queue]]s' -&gt; 'support' -&gt; '[[Group]] rights' - it's the

Now is time to complete your configuration file RT_SiteConfig.pm with your parameters from the source server.

...ipUI.png|thumb|left|325px|Modify a scrip UI]]Let's start with Web UI. Goto Configuration -> Globals -> Scrips -> New Scrip.

* Provide a sample HTTPS configuration and the dependencies associated ('''done''');

the amount of configuration that must be done for your MTA and

@COMMENT_INPLACE_LAYOUT@ @echo "Installed configuration. About to install RT in $(RT_PATH)" The default configuration is set up for a mysql based rt system. It requires

After finishing the RT installation and configuration, we will need to install the LDAP plugin for RT in order to use RT with Act Configuration main.cf for postfix /etc/postfix/main.cf

Patches, [[Overlays]], Mason components, configuration tools and so on. These extensions are unlikely to become RT core package. ...tomatically sorts mails to the correct queue. This makes changing your MTA configuration for every new queue obsolete.

# Sphinx configuration Let's see what we have in this configuration file.

...h the help desk. I would suggest, for simplicity, that this be a universal configuration, such that if enabled all requestors can see tickets raised by members of t

- Under the "Organizational Configuration: select "Hub Transport" Now on the left pane select "Hub Transport" again under the "Server Configuration" category. On the right pane, bottom half, you should see a "RelayConnector

[[Category:Configuration]]

...the RT interface, such as ticket ids and queues, but the default interface configuration does not highlight these using the usual blue color or underline. Move your

* Allow users to control extension behavior via RT's Configuration area

Add configuration to /opt/rt3/etc/[[RT SiteConfig|RT_SiteConfig]].pm: