Unofficial Installation Guide
This is an unofficial installation guide. It may be outdated or apply only to very specific configurations and versions. The official and maintained installation steps for RT are in the README and UPGRADING documents included in the official
This page contains out of date and possibly misleading information or instructions such as installation methods or configuration examples that no longer apply. Please consider this warning when reading the page below.
This is a guide on how to install Request Tracker on Fedora Core 9.
Install Fedora Core 9. During installation select to install a web server.
* Open /etc/selinux/config. * Replace the line: SELINUX=enforcing * with SELINUX=permissive
Update your installation with the latest software and patches:
* yum update
Install a mysql server:
* yum install mysql-server
* yum install perl-Apache-DBI * yum install mod_perl
Start httpd and mysql service:
* service mysqld start * service httpd start
Set httpd and mysqld service to run automatically at startup after a reboot:
* chkconfig httpd on * chkconfig mysqld on
Set mysql root password:
* mysqladmin -u root password <mysql-root-password>
* yum install rt3
Configure RT: Edit /etc/rt3/RT_SiteConfig.pm. Replace "example.com" with your domain.
Initialize mysql database:
* /usr/sbin/rt-setup-database --action init --dba root --dba-password <mysql-root-password>
Start/restart httpd service:
* /sbin/service httpd start * /sbin/service httpd restart
Log in to request tracker: Browse to [http://
Change password: Go to preferences->password and enter a new password.
Set up RT to talk to your mail gateway
Copy rt-mailgate folder to an accessible location:
* cp /usr/sbin/rt-mailgate /etc/smrsh/rt-mailgate
Add the following lines to /etc/aliases:
* rt: "|/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url !http://<rt3-host>/" * rt-comment: "|/etc/smrsh/rt-mailgate --queue 'general' --action comment --url !http://<rt3-host>/"
In /etc/mail/sendmail.mc: change DAEMON_OPTIONS(
Port=smtp,Addr=127.0.0.1, Name=MTA')dnl to DAEMON_OPTIONS(Port=smtp, Name=MTA')dnl
* yum install sendmail-cf
3.3. Stop and start your mail server, so it picks up your configuration changes. (Postfix just requires you execute
newaliases, probably via sudo.)
- Creating users
In its default configuration, RT uses an internal users database to keep track of who can access RT and who has which rights within the system. One of your first tasks should be to create users for anyone who will need to work with tickets within RT.
click Configuration -> click Users -> click New user
For more details, see 'Users: Creating a user' in ManualAdministration.
- Granting User Rights
RT provides a rich access control system that allows rights to be granted to groups, individual users and users in specific roles.
To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the rights See Queue, Create Ticket, Reply To Ticket, and Comment On Ticket for that queue.
If you intend to let ticket requestors use the requestor-mode web interface, you should grant the role of Requestor the right Show Ticket.
To make sure your staff can work with tickets, you should grant them all the following additional rights:
* !ShowTicket * !ShowTicketComments * Watch * !WatchAsAdminCc * !OwnTicket * !ModifyTicket
For more details, see Users: Granting user rights in ManualAdministration.
- Creating queues
By default, RT has one queue called 'general'. You might want to change the values for this.
click Configuration -> click Queues -> click general
To create a new queue:
click Configuration -> click Queues -> click New queue
For more details, see Queues in ManualAdministration. 7. Setting up scrips
The default global Scrips installed with RT 3 are:
* On Create, Autoreply to Requestors with Global Template: Autoreply * On Create, Notify AdminCcs with Global Template: Transaction * On Correspond, Notify AdminCcs with Global Template: Admin Correspondence * On Correspond, Notify Requestors and Ccs with Global Template: Correspondence * On Correspond, Notify Other Recipients with Global Template: Correspondence * On Comment, Notify AdminCcs as Comment with Global Template: Admin Comment * On Comment, Notify Other Recipients as Comment with Global Template: Correspondence * On Resolve, Notify Requestors with Global Template: Resolved * On Correspond, Open Ticket with Global Template: Blank (this scrip replaces old built-in behavior that would automatically open tickets if privileged users replied to a new ticket or if anyone replied to a stalled or closed ticket.)