SiteConfig

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What It Is

The SiteConfig file lives in ${RTHOME}/etc/RT_SiteConfig.pm. Its purpose is to provide you a place to override config settings in ${RTHOME}/etc/RT_Config.pm as well as add new config variables as provided by various user Contributions or for your own purposes.

All of the available configuration options are documented in RT_Config.pm and also available on the web.

You set a config variable like so:

Set($Foo, "Value of Foo");

Set($Bar, 1);
Set(@Baz, "array", "of", "values");
Set(%Zot, "hash" => "of", "keyed" => "values");

You access them like this in RT 3.8 and newer:

RT->Config->Get('Foo') # "Value of option Foo"

RT->Config->Get('Bar')  # 1
RT->Config->Get('Baz')->[0] # get option Baz that is array reference and access first element

Plugins

Set(@Plugins, qw(RT::Extension::ResetPassword RT::Extension::MandatorySubject));

The following is an invalid way to define extensions as each declaration will override the previous:

Set(@Plugins, qw(Extension::QuickDelete));

Set(@Plugins, qw(RT::Extension::ResetPassword));
Set(@Plugins, qw(RT::Extension::MandatorySubject));

Note there are only spaces between the (full) extension name and any spaces are allowed, so the following is also valid:

Set(@Plugins, qw(

   RT::Extension::ResetPassword
   RT::Extension::MandatorySubject
   RT::Extension::QuickDelete
));

Custom Statuses:

RT 4 and after: Lifecycles

RT 3.8 and prior: CustomStatuses