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If you are using exim as mail transport (for instance on Debian), you may need specific configuration
- EximConfigVirtualDomain - Configure exim virtual domains for RT mail. For specific case where you need a full virtual domain system in exim so that RT can be supported in a virtual domain.
- For more basic case, you may try and check if this might suit your needs : http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=238345
- ConfigEximFromRTDB - configure Exim to use Queue info from RT database.