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The group Privileged is one of the three groups for which RT manages the membership automatically. The other two are Unprivileged and Everyone. Every user is either a member of the Privileged group or of the Unprivileged group. Membership in the Privileged group means a user will see the normal RT web interface when logging in and not the more limited self service interface.

Selecting the checkbox 'Let this user be granted rights (Privileged)' on the user administration page makes a user Privileged. It is also possible to set various configuration options to make new users Privileged when they are created.

Put simply:

  • Unprivileged -> User sees SelfService interface when logging in
  • Privileged -> User see the regular RT interface (RT at a glance homepage, etc.)