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We've used RT for our help desk for 3 years now and love it. * Red Hat Enterprise Linux 3

Testing RT 3.4.1 on a Fedora 3 Linux box.

Just change "Cc" in line 3 to "[[AdminCc]]" to look for that change. Original version by Taan posted t To trigger on the removal of a watcher, change "[[AddWatcher]]" in line 3 to "[[DelWatcher]]".

* created more than 3 days ago Created < "-3 days"

== RT 3 == RT configure rt-4.4.3-60-g816ad9b68

...yRT/Elements/Tabs/Privileged" with the following content(Replace queue id "3" with your real Spam queue id): ...if ( $ticket->CurrentUserHasRight('ModifyTicket') && $ticket->Queue != 3 ) {

Severity 1 - Chimera Severity 2 - Low Severity 3 - Average Severity 4 - High Severity 5 - Critical Severity 6 - Emergency <nowiki> ETC 1 2 3 4 5 6

...e implemented RT for various organizations. The most interesting being for 3[[GUpload]].com where it was tied into our development system (CVS then SVN)

There are 3 stages: "[[TransactionCreate]]" and "[[TransactionBatch]]" and Disabled.

== 3. Manual Overlays ==

* each group(3) has members, join CGM table and found members of (3) ...record with same id, lets find all this principal records for our members(3)

==RT 3== RT 3 dependencies in squeeze repository:

...es (0--100), and messages without priorities (negative values) default to '3' (Normal).

...tted po file updates directly, please run the procedure documented in step 3. === 3. republish what's in the repository ===

=== Step 3: Restart Web Server ===

== Step 3 ==

pkg install gcc-3 apache-22 mysql-51 mysql-51/library header-math gd gnupg # remove -xprefetch=auto -xprefetch_level=3 -mt -fns=no -fsimple=1 -xbuiltin=%all -xlibmil -xlibmopt -xnorunpath

0 3 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL \ --search-arg "Owner = '10' AND Created &lt; '2 days ago' AND Created &gt; '3 days ago'" \

==Step 3==

The 3.8 Series automagically limits searches to active tickets. Despite [[SimpleS == Solution 2: 3.6 Behavior (results regardless of status) ==

mysql&gt; INSERT INTO auto_inc_test VALUES( 3 ); | 3 |

...="orange">$1</font>, <font color="orange">$2</font>, <font color="orange">$3</font>, <font color="orange">$4</font>, <font color="orange">$5</font>, <fo ...="orange">$1</font>, <font color="orange">$2</font>, <font color="orange">$3</font>, <font color="orange">$4</font>, <font color="orange">$5</font>, <fo

= RT 3.8 = Posted &amp; Tested on 3.8.7 by [mailto:webdelic@gmail.com webdelic@gmail.com]

# 3. make this available via the web interface with graphing goodness my $query = qq[ Created > '3 months ago' AND Queue = 'Support Desk' AND Status = 'resolved' ];

This is implemented on RT 3.8.4. ===== 3. Creating the template =====

my($link, $subj, $body) = ($1, $2, $3||''); ==Nested Subtickets Variant 3==

if [ $3 ] ; then wait=$3

* [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging]

IT 3 5 * Works with RT 3.4.1

#Set($LdapSSLVersion, 3); #Set($LdapAuthSSLVersion, 3);

...ttachment only once in RT's database. This customization involves creating 3 callbacks, replacing one RT component, and overriding on RT library method. ====Step 3.====

=== Step 3: ===

...="Unplanned,NotUrgent: $inp" set Queue=Diverse set Priority=0|awk '{print $3}')

$RT::Logger->warning((caller(0))[3], my $ldap = $self->_GetBoundLdapObj('Auth', version=>3);

3 - apply the below diff (which really only adds the three lines.

...nable to reproduce. We are a reasonably high volume RT implementation with 3,000+ tickets a month, so I'm not sure if part of the issue might be load. ...rver process to make sure it catches the same. On my [[RedHat]] Enterprise 3 system that is:

'''The procedure involves 3 actions:''' 3. Creating this Global scrip

'\@hotmail\.com' => "Queue 3",

...'net_ldap_args' =&gt; [ version =&gt; 3 ],

* Display all tickets in Queue number 3 where there is no due date and the ticket isn't closed. bin/rt ls -o -Created -t ticket "Queue = '3' and due = 'Not set' \

...ttp://fsck.com/pub/rt/devel/rt-3-0-4.tar.gz tar xvfz rt-3-0-4.tar.gz rm rt-3-0-4.tar.gz /_shared/images/dummy.gif /_shared/images/dummy.gif cd /usr/local/src/rt-3-0-4 ./configure --with-db-rt-pass=XXX perl sbin/rt-test-dependencies --with

==== Example 3 ====

This is a command-line interface to RT 3.0 or newer ...list of ten users; the same list can also be written as "user/ams,root,1,2,3,5,7,8-10".

-%#&lt;tr&gt;&lt;td colspan="3"&gt;&lt;textarea cols="50" rows="3"&gt;&lt;/textarea&gt;&lt;/td&gt;&lt;/tr&gt;

#Set($LdapSSLVersion, 3); #Set($LdapAuthSSLVersion, 3);

# Set to 3 mins from default of 40 # Also 3 mins from default of 60

==Implementing a Survey using LimeSurvey Version 2 with RT 3.8== 3. Change the Global Template "Resolved" as following:

My notes on our upgrade of 3.4.2 to 3.8.2. Existing server is running [[FreeBSD]] 5.4 and we used the [[FreeBSDIn [usr/local/src/rt-3.8.2]# make fixdeps

3. Set Action to "User Defined"

3. Check this set of logic 3. Change the owner to the new owner

...rom making multiple updates. This has been tested with RT 3.8.8 in Firefox 3, Google Chrome 8, and Internet Explorer 8.

* Over the weekend of July 3-5 the wiki was hit by spam. The spam has been cleaned up, but if anyone con

# Crontab would look like this to run twice a day, at 10:15am and 3:15pm "stalled" => 60 * 60 * 24 * 3, # 3 days before warn about stalled

In RT 3.6.x the Simple Search matches tickets regardless of status by default. Olde 3. Enjoy. -- Dan O'Neill 2008/03/02

= Request Tracker 3 installation =

3. Give the scrip a name, such as "[[OnResolveOnce]]"

== Brew Your Own (tested 3.4 &amp; 3.6) == 3. Copy /rt_path/share/html/Elements/[[ShowLink]] under local tree

3. Install the module 3. From the "Add/Remove Snap-in" dialog, hit the "Add" button.

= RT 3.6.4 = With 3.6.4 you can easily modify the "RT At A Glance" summary as follows.

(Currently based on: RT 3.8.7) 3. Download the RT appliance directly via the integrated appliance template d

+ my $not = lc(substr($args{'OPERATOR'}, 0, 3)) eq 'not';

...y http://marc.free.net.ph/attach/[mailto:3@20040303.190901.a2d55cc6.attach 3@20040303.190901.a2d55cc6.attach] (Previous post http://thefeed.no/marcus/rt

3. Modify your [[ACLs]] to permit virtual domains:

...l them into template ^(escaped address 1|escaped address 2|escaped address 3|...)$

Tested only on 3.6.3 3. Run the RT3 Setup Database tool specifying to insert the datafile just sav

So this user is requestor, owner, and admincc : he gets 3 emails on each correspondence. The issue was consulted with [https://bestpr ...w file local/lib/RT/Action/Notify.pm) . It has been tested on RT 3.8.2 and 3.8.7. It's not dealing with for example ticket disabled users. But here it

...m/SpamAssassin.pm based on RT::Interface::Email::Filter::SpamAssassin from 3.8.1 == 3. Mis-handled messages ==

3) Changed the layout of the page to be a two-column, single-row table, with

1.2.3.4 RELAY 3) Now add an entry for the rt server alias:

log level = 3 ''(logs a lot, but not everything)'' ===='''3. Add your RT Server to the Active Directory'''====

...of RT installed via "yum install rt3" is RT 3.4.5. (At 29 June 2007, RT3.6.3) See the file /usr/share/doc/rt3-3.4.5/README.fedora for details of configuration of RT3 for FC5. Follow the i

*Perl > 5.8.3 *[MySQL > 4.1 (With InnoDB support)] OR [SQLite > 3.0] OR [Postgres > 8.1] OR [Oracle > 9iR2]

...or right-click and select Text-&gt;Load) and select the file you picked in 3 above

git checkout 3.999-trunk http://github.com/bestpractical/rt/tree/3.999-trunk

The scripts should work with both RT2 and RT3. '''Note: For 3.4.1, v.0.1 had one change''' that needed to be made for the rt3-stats to wo * Postgresql and 3.6.1 updates:

* Apache 1.3 SSL med mod_perl * RT-3.6.3

&lt;INPUT TYPE=text MAXLENGTH=2 SIZE=3 VALUE="&lt;% 1+$max %&gt;" NAME="max"&gt; ...$days[(localtime($date-&gt;Unix))[6]]."%20". (localtime($date-&gt;Unix))[3];

After the release of RT 4.0 we began investigating the migration from our 3.8.x RT installation. for (i=3;i>=0;i--) {

...restarted apache and it seems to be working fine. (we are currently using 3.2.) Any thoughts? We're on [[FreeBSD]] 5.4, using RT 3.4.2.

This is a guide on how to install RT 3.x on a [[SuSE]] 9.3 server using Exim as a mail server. * RT 3.4.4

Maybe not everyone knows this but if you use mod_perl and RT(2/3) then you can use this in httpd.conf:

3. Setup the starting priority, final priority and default due date for a que

3. Run the RT3 Setup Database tool specifying to insert the datafile just sav

OK -- This doesn't work in 3.8.8 :) -- [[TomL]] &lt;td colspan="3"&gt;

$attach = $3;

3. Create user accounts on the Exchange server and have RT use [[fetchmail]] ...need to do on the RT server to get it to accept email (using [[CentOS]] 4.3). ... Well, I've set it up how it looks like it should work on the RT serve

garcial,3

$info{'domain'} = $3 if defined($3); =over 3

The following is my observation based on RTFM 2.0.4 and RT 3.4.0 - I posted this on the forum and received no responses so I am unsure i Some RT idiosyncrasies (rt 3.4.1, rtfm 2.0.4). http://en.wikipedia.org/wiki/Help:Wikitext_examples is us

= 3.8.x = ...keClicky]]/Default' otherwise it will not be picked up by rt. Doc fixed in 3.8.5. '''NOTE''' that such things should be reported via bug tracker.

3. Add to this to crontab - This works fine on RT 3.22

*/3 * * * * user /usr/bin/getmail --rcfile=/home/user/.getmail/getmailrc --quie

The following is a brief overview of the RT (3.0.x) schema and some tips on examining the database. Also, very occasionall 3) Each role group has principal record.<br />

3) Once server install is done go into services and select httpd and mysqld t

= Appendix 3 =

3. What happens when an unprivileged user is added to a group that has additi

== RT 3.8 == This should work on almost any version of 3.8. When 3.8.8 is released, there are a few extra callbacks in Update.html that you co

...r historical information on RT queues. Information below is relevant to RT 3.8 ...e a 16 month cycle on a 4500 record database on an ESX clustered host with 3[[GHz]] Xeon, 2GB RAM, took 6.5 seconds.

...id%&gt;"&gt;&lt;%$session{[[CurrentUser]]}-&gt;Name%&gt; &lt;OPTION VALUE="3"&gt;Everyone &lt;OPTION VALUE="4"&gt;Privileged Users &lt;OPTION VALUE="5"&

<ul><li>RT 3.8</li><li>nginx</li><li>MySQL</li><li>Ubuntu 10.04</li></ul> = Configuring RT 3.2 and newer to run in FastCGI mode =

&lt;OPTION VALUE="3"&gt;Everyone

RT has supported RSS 1.0 feeds of custom ticket queries since version 3.2. The <code>XML::RSS</code> perl module is required for RT to generate the ...ps configuration (or you can find it buried in the Tools menu nested about 3 menus in). Now create a new group by clicking the New button :) and give it

$RT::Logger->debug( (caller(0))[3],

3) The recipient of the email you are sending is not part of the ticket. You

'''Current version-release''': '''3.4.5-2''' '''Old releases''': rt-3.0.10-3 still available under 3.0.x directory.

Created -> After -> -1 hour AND Created -> After -> -3 hour

maxretry = 3

3.3. Stop and start your mail server, so it picks up your configuration changes The default global Scrips installed with RT 3 are:

Table 3: Group rights

...:lib::RT::[[CryUserGContributed]] Perl opt::rt3::lib::RT::Crypt::[[GnuPG]](3) perl v5.8.8 2009-05-28opt::rt3::lib::RT::Crypt::[[GnuPG]](3)

Posted by Steve Turner, March 3, 2006. ...t uses @blacklist to yank recipients - here's the patch against the Debian 3.6.1-4 package:

There are 3 things that need to be done:

3. Create and initialise the database 3)

== Ubuntu 8.04.1 with RT 3.8.1 and LDAP with postfix as MTA working. == This is our First run to get RT 3.8.1 up and running on an Ubuntu 8.04.1 box. Please feel free to update and

This is a guide on how to install the current "yum" version of RT 3.x on a Fedora Core 7 server using Sendmail as a mail server. ...2007, the current version of RT installed via "yum install rt3" is rt3-3.6.3-1

...now include a new statistic module, accessible via the Tools/Reports menu (3 built-in reports, you can add it by creating new Mason components). You can NOTE: http://download.bestpractical.com/pub/rt/contrib/3.0/Reports/ (is OUTDATED - DO NOT USE)

This is known to work with RT 3.8.5. The changes needed to make it work with RT 4.0.x are outlined below. ...ows what this is and how I can code around it in a way that would work for 3.6, please contact me.

== RT 3.4.6 on Apache 2.2 with mod_perl on FC4 == Here are some notes from my setup of RT 3.4.6, running on Apache 2.2 with mod_perl on FC4.

...d=8374. It was tested with 3.6.1 and I believe it will work as-is with 3.6.3. @@ -1,3 +1,4 @@

As of 3.8.0 the Shredder extension is built into RT. sleep 3 # let the system get a breath

3) Download the latest MySQL packages to satisfy RT's requirement for MySQL v * MySQL-shared-compat ("Dynamic client libraries (including 3.23.x libraries)")

== 3. Dependencies == If you're upgrading within the RT 3.x series, '''skip to step 6''':

The book says that approvals do 3 things automatically: <u>_2nd NOTE:_</u> In RT 3.2.0 this is fixed and you must use "{$Tickets{'TOP'}-&gt;Id}" because just

== 3.8.8 == RT 3.8.8's Logo component now supports more configuration.

3. You will be brought back to the Google+ API screen. On this page, press th

The above works for me, with Minor changes. (RT 3.6.6) 3) Changed the &lt;%ARGS&gt;...&lt;%/ARGS&gt; Section to this:

...acker3.4/libexec/webmux.pl line 56. Compilation failed in require at (eval 3) line 1. Found this issue in Aurora SPARC Linux 2.0 (Fedora Core 3 for SPARC) when trying to install... turns out that after installing all th

This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred

This glossary covers RT terms, both the ones you'll find in version 3 and greater. You can find list of outdated terms from earlier versions at t

This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred

Comments provided here are for RT versions 3.0.10 or better. * The RT package, release 3.0.10 or better

== New version ( 3.1 ) == ====== New version ( 3.1 ) by Vaclav Vobornik added at 4.7.2008 ======

...can be used for that person's backup or other interested parties. As of RT 3.4.2, both of these have to be users, not groups. It would be very nice if g # -Chuck Boeheim 3/13/06

...lation troubles that user "gobnat" narrates on this page. My install of RT 3.6.4 on OpenSuSE 10.1 proceeded painlessly. The distro via YAST failed to pr 3. Run ./configure

= Answer 3 =

* 10.3 Server: does not meet the prerequisites for perl and some other dependencie * 10.4 Client: I've successfully installed RT 3.4.2 on OS X 10.4 (that's OS X client, not even server). I did not have to c

...d Global. To delegate rights, see the Delegating Rights section in Chapter 3: Using RT on the Web. The default global Scrips installed with RT 3 are:

my $stagequeue = 3;

3) Stop and start your mail server, so it picks up your configuration changes ...gate script is a perl script which requires support. On a fresh [[SuSE]] 9.3 server install, the following was needed to provide the necessary perl libr

This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred

This is a guide on how to install RT 3.x on a Fedora Core 4 server using [Exim http//www.exim.org] as a mail serve * RT 3.5.5

...d Global. To delegate rights, see the Delegating Rights section in Chapter 3: Using RT on the Web. ...s will appear in the order A, B, C. If you give A the sort order of 2, B a 3, and C a 1, the values will appear in the order C, A, B.

<pre>curl -O https://download.bestpractical.com/pub/rt/release/rt-5.0.3.tar.gz tar -xf rt-5.0.3.tar.gz

...T 3.6.3 (should work on other 3.6 installs) against Oracle on a [[SuSE]] 9.3 system. ...[SuSE]] comes with perl 5.8.3 which is fine for RT (anything less than 5.8.3 would be trouble).

3) I don't know if there is a better way but I added the link to the JS direc

my $day = $time[3];

= CentOS 5.4 + Active Directory 2003 + Exchange 2007 + Postfix + RT 3.8.7 = RT 3.8.7

#$ldapnet_ldap_args = '[port=&gt;"3268", version=&gt;"3"]';

== RT 4.4.3 installation on CentOS 7.6.1810 == ...as for CentOS 7.2 and RT 4.4.1 with MySQL. Updated for CentOS 7.6, RT 4.4.3 with PostgreSQL.

# Crontab would look like this to run twice a day, at 10:15am and 3:15pm

== Fedora Core 2 + RT 3.2.x Install Guide == '''IMPORTANT:''' As this document covers RT-3.2.2 installation and that time there was only mod_perl 1.99_XX available wh

min_infix_len = 3 ...code>mi*</code> (because we told Sphinx the minimum length for subwords is 3 chars).

[https://translations.launchpad.net/rt/3.8/+pots/rt pagina RT su rosetta] ...rati su launchpad e vai alla pagina [https://translations.launchpad.net/rt/3.8/+pots/rt rt translation page] Clicca la tua lingua, e inizia a tradurre o

= Request-Tracker 3.8.1 on Debian Lenny = *Install Request-Tracker 3.6 using the following command. When you are prompted to choose if dbconfig-

jQuery("#"+myDiv).width(3*screen.availWidth/4);

== Red Hat Enterprise Linux 4 Update2 + RT 3.6.3 + FastCGI 2.4.2 Install Guide == 3) Turn on [[MySQL]] server, Apache server, and optionally set [[MySQL]] root

*** I hope this would be integrated in 3.5 with similar wish about [[CFs]] disabling on queue basis. -- [[RuslanZaki ** implemented in 3.7 and [[ReverseHistoryOrder]] for older

3. Customize the configuration settings; pay careful attention to [[LdapAttrM

** This is coming in RT 3.4 --[[JesseVincent]] ** This is in &gt;= 3.5.1 --[[RuslanZakirov]]

First, before we get into it, install a vanilla [[OpenSuSE]] 11.3 system. Now, open a root shell and run the following command: Download the tarballs for RT and RTFM (as of this writing 3.8.8 and 2.4.3rc1 respectively).

There are 3 things that need to be done:

Þessi orðalisti nær yfir RT hugtök sem koma fyrir í útgáfu 3 og seinni.

...ad to support. Also people report that one [[FastCGI]] process can serve 2-3 Apache processes. You also have to leave room for memory usage growing, exa This is correct for RT-3.0.6 and could be changed in future.

...LARE p_clientid ALIAS FOR $1; p_datefrom ALIAS FOR $2; p_dateto ALIAS FOR $3; queue_qry TEXT; status_qry TEXT; ret_val TEXT:=''; res_str TEXT:=''; date_

...page for ticket #2, you'll see that ticket #2 is a child of parent ticket #3.

Though you may see references to older 3.x releases of RT below, the REST 1.0 interface has not changed in any signi RT/3.4.5 200 Ok

...[http://www.innovyx.com Innovyx, Inc], [http://www.mixxer.com Mixxer.com], 3[[GUpload]].com)