Proxmox VE RT Appliance

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Unofficial Installation Guide

This is an unofficial installation guide. It may be outdated or apply only to very specific configurations and versions. The official and maintained installation steps for RT are in the README and UPGRADING documents included in the official .tar.gz packages.

Outdated

This page contains out of date and possibly misleading information or instructions such as installation methods or configuration examples that no longer apply. Please consider this warning when reading the page below.


Introduction

(Currently based on: RT 3.8.7)

Virtual appliances are a fast way to install server applications. This virtual appliance is intended to use for evaluation and for production systems.

Installing of RT could be quite difficult for beginners, but using this virtual appliance it is done in minutes.

The appliance is based on Debian Squeeze (all packages are installed using the Debian package management, therefore security updates for the base OS and the RT system are easy to apply - apt-get update/upgrade). For the database we use Postgres (RT database password is auto-generated during boot - so its unique and secure), Email is managed by Postfix.

How to get it?

  1. Install a Proxmox VE server on a (64-bit capable hardware - Intel or AMD)
  2. If you have no hardware, you can also install the Proxmox VE ISO image on VMware or XEN (your VMware or XEN has to be capable running 64-bit Linux) - but please note that the performance here is not the same.
  3. Download the RT appliance directly via the integrated appliance template downloader (via the Proxmox VE web interface)

Some background

The appliance is built using Debian Appliance Builder: http://pve.proxmox.com/wiki/Debian_Appliance_Builder

About Proxmox VE: (http://pve.proxmox.com) It's a production ready virtualization platform (GPL licensed) - including OS and full virtualization technologies (OpenVZ and KVM)

What about performance?

The RT appliance is running on OS virtualization (openVZ). Therefore the disk IO system is NOT virtualized here and therefore you have no performance lost due to virtual disks.

Especially for server applications like RT with a lot of database connections and small files, disk access time is one of the key factors for a fast and reliable RT server system.

All details about the RT Appliance: http://pve.proxmox.com/wiki/RT_Request_Tracker

Community and commercial support

For RT: http://www.bestpractical.com/services/support.html

For Proxmox VE: http://pve.proxmox.com/wiki/Get_support