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• Articles
  questions.  Articles are a collection of custom fields whose values can Topics.  They will use Custom Fields to store their article data.
  6 KB (1,035 words) - 04:46, 22 May 2023
• DisplayCustomFieldsInUserPrefs
  ...es page. If you allow users [[SeeCustomField]], they'll be able to see the fields that apply to them; if they're allowed [[ModifyCustomField]], they'll be ab +<&| /Widgets/TitleBox, title => loc('Custom Fields') &>
  2 KB (310 words) - 16:08, 6 April 2016
• ShowConfigTab
  ...thus can't execute any rights for modifying users, groups, queues, custom fields and other objects modified via this tab (basicaly anything besides tickets
  436 bytes (73 words) - 16:37, 6 April 2016
• SpatialRT
  ...ed as KML. The spatial entities are stored in the Description field of the custom field. === Load Custom Fields with Spatial Entities in the Description ===
  5 KB (732 words) - 16:37, 6 April 2016
• CustomActionSnippets
  = Custom actions specifics = == Log custom fields and standard fields to syslog ==
  6 KB (695 words) - 15:14, 7 March 2021
• OnCreateCheckCF
  You may want to create a mandatory custom field, so that people will have to fill the value before being able to subm * a custom template to use when notifying the requestor about a rejected ticket
  4 KB (581 words) - 03:02, 7 July 2016
• UseRtTool
  ...RT database. '''bin/rt''' has its limitations; it cannot deal with custom fields yet (as of January, 2006). === Custom Fields ===
  5 KB (818 words) - 16:39, 6 April 2016
• MuteResolve
  ===== 1. Custom field creation ===== First create a new custom field: Configuration -> Custom Fields -> Create
  2 KB (272 words) - 02:59, 25 July 2018
• DisplayCustomFieldsInTicketSearch
  == Custom Fields in Ticket Search Results == Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results.
  8 KB (1,174 words) - 16:08, 6 April 2016
• CreatePriorityBasedOnCustomFieldValues
  We created this scrip for use with ITIL type custom fields. This takes ticket urgency and ticket impact, does some simple math and cre ...L priority is determined by ticket urgency and impact, the values of these fields should be low, medium, high, critical. The definition of urgency is simply
  3 KB (464 words) - 21:11, 13 August 2016
• ReplyBasedUponContent
  Scrip Fields: In the 'Custom Conditions' field :
  567 bytes (74 words) - 16:36, 6 April 2016
• RT new UX
  ...same web page without navigation away: see the history, add comment, edit fields. No transaction CFs in the v1.0</span></p> ...I mean: user can filter, sort the rows, and maybe edit the results list's fields. Without clicking away from the page.</span></p>
  6 KB (759 words) - 16:35, 6 April 2016
• Template Fields
  ACCEPTABLE FIELDS A complete list of acceptable fields for template:
  2 KB (276 words) - 16:39, 6 April 2016
• SugarCRM
  ...ally that would mean somehow slurping the existing tickets (and any custom fields, etc, of which there are many) into something shaped like RT tickets, then
  701 bytes (120 words) - 16:37, 6 April 2016
• CustomStatuses
  ...cely into using these particular status codes. One answer is to use custom fields. This has been discussed at length e.g; [http://marc.theaimsgroup.com/?t=10 However, if you "Use custom fields" is unsatisfactory, you can in fact add new statuses to RT. [=etc/[[RT Conf
  3 KB (436 words) - 16:03, 6 April 2016
• WorkFlow
  ...have permission to update the queue including the permission to set custom fields. == Custom Field Setup ==
  8 KB (1,117 words) - 21:50, 15 August 2018
• RT4ExperimentalWishList
  ...thing close to Wordpress, in which the administrator can create completely custom HTML templates, only calling simple functions with intuitive names and para ...Constant date & time format for date-time fields. Constant value for empty fields instead of localized string for "Not set".
  4 KB (710 words) - 16:23, 6 April 2016
• DanielJohnson
  | Admin Custom Fields | add, delete, and modify custom fields
  6 KB (1,009 words) - 16:08, 6 April 2016
• CustomConditionSnippets
  = Custom conditions specifics = Here is list of various custom conditions you can use.
  8 KB (1,104 words) - 13:50, 15 August 2016
• DenormalizedViewsForReporting
  -- Non-Disabled Tickets Only (No Custom Fields) View -- Ticket Custom Fields Only View
  4 KB (575 words) - 16:08, 6 April 2016
• DefaultCustomFieldValue
  It is possible to have custom fields with default values showing up at edit time. '''<span style="font-size:14px;">Second, you need to go to the custom fields values class, and add the method that will return the default value.</span>
  9 KB (1,155 words) - 16:08, 6 April 2016
• OnCreateSetUserDetails
  Scrip Fields: Custom Condition:
  2 KB (371 words) - 18:49, 13 August 2016
• SearchCustomField
  ...may be clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation &amp; searching of tickets with re +&lt;p&gt;&lt;&amp;|/l&amp;&gt;Searching custom field values can be done, though it may take a long time if other constrain
  2 KB (373 words) - 16:37, 6 April 2016
• SetTicketPropertiesViaMail
  This is all about manipulating ticket's fields via email = A few actions using custom email addresses =
  7 KB (1,010 words) - 16:37, 6 April 2016
• ChangeDefaultRTAtAGlance
  == Adding Custom Fields to "RT At A Glance" == Here is how to add a custom field or otherwise customize the display of tickets you own and unowned tic
  5 KB (764 words) - 16:03, 6 April 2016
• ModifyTicket
  * ... change any ticket fields * ... add or delete ticket custom field values
  1 KB (200 words) - 16:15, 6 April 2016
• CloningQueues
  ...cloning existing queues including templates, scrips, privileges and custom fields during queue creation. It requires the modification '''Admin/Queues/Modify. #### attach all custom fields from clone queue to the new queue
  4 KB (554 words) - 16:03, 6 April 2016
• Documentation
  * [[CustomStatuses]] - How to add custom statuses and reasons why you don't want to do this. * [[ManualTicketDates]] - Describes all date fields [[Ticket]] has
  6 KB (768 words) - 16:08, 6 April 2016
• ApproximateSeparateQueues
  = Using LDAP and custom fields to approximate separate queues = # Query our LDAP server to set a ticket custom field that identifies the requestor's school
  5 KB (841 words) - 16:03, 6 April 2016
• TransactionBatchStage
  ...stom field updates. Consider some page with custom fields change boxes and fields for other manipulations and for example you want set field X on status chan
  4 KB (564 words) - 13:09, 19 July 2016
• WhoHasRightsToWhat
  If you have many queues or custom fields it can quickly become confusing as to who has rights to what. This is the f &lt;th colspan="2" &gt;Custom Field&lt;/th&gt;
  6 KB (1,055 words) - 16:39, 6 April 2016
• ValidateEmail
  Users mistype addresses in the [[Requestor]], [[CC]], and [[AdminCC]] address fields, causing the notifications to fail and preventing that person from seeing t As far as I could tell, RT does not validate addresses typed into those fields, and offers no hooks for administrators to create their own validation.
  4 KB (501 words) - 16:39, 6 April 2016
• CliBasics
  ...g the CLI interface to RT. To get the proper numbers for the custom values fields use the 'View Source' option when looking at a ticket in the appropriate qu
  2 KB (207 words) - 16:03, 6 April 2016
• WorkFlow2
  == Custom Field Setup == Add 5 (ticket) custom fields and activate them globally using the following names:
  12 KB (1,334 words) - 19:06, 13 August 2016
• GeneralWishList
  * Global Custom Fields disabling on queue level * Required Custom fields. It was discussed many times, but people still want it.
  13 KB (2,095 words) - 16:11, 6 April 2016
• Rich Text Custom Fields
  ...say they would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't someth ...make sure that the Wiki Text custom field is used as if it's a normal text custom field, the following does this by creating a symbolic link in the local dir
  7 KB (1,027 words) - 16:36, 6 April 2016
• CalendarWidget
  ...nality is native in 3.8. Also note that this is NOT a calendar for Custom Fields. Now, all the date fields should have a "Choose..." button next to them that pops open a calendar wid
  4 KB (569 words) - 16:03, 6 April 2016
• Full Text Search Portlet
  ...he built-in full-text search capabilities. Our users were very used to the custom portlet we wrote for Sphinx, so when the first testers began to try the new var fields=["fulltext:", "queue:", "requestor:", "owner:"];
  4 KB (565 words) - 03:49, 20 June 2016
• Template
  ...om: ", "To: ", "Cc: ", "Bcc: " with your own. You can also create your own custom headers to help route tickets, fight spam, and more. Each header has to hav === What fields available in a Template? ===
  4 KB (617 words) - 05:50, 3 September 2020
• ScripAction
  ...[[CustomActionPreparationCode]] and [[CustomActionCleanupCode]] [[Scrip]] fields. Note that Per-Transaction custom fields values are not available to ScripActions, (RT sets these after the Scrip ha
  4 KB (666 words) - 18:23, 8 January 2017
• PostQuestionsHere
  ...fields when creating a new ticket on the self service page? Or are custom fields only able to be used by privileged users? ...n "On Correspond" scrip (don't forget to set "1;" or something similar in "Custom action preparation code"):
  6 KB (1,000 words) - 16:20, 6 April 2016
• Extensions
  This RT Extension provides a new type of custom field, with checkbox to set or unset its value. [http://search.cpan.org/dis * See also: Extract Custom Field Values
  13 KB (1,890 words) - 15:08, 20 June 2018
• Rt-clonequeue
  # custom fields, permissions, templates and scrips # - Bug Fixes when copying scrips and custom fields
  8 KB (938 words) - 16:36, 6 April 2016
• TicketSQL
  [[TicketSQL]] is RT's loose variant of SQL that you can use for composing custom queries by hand: Accessing custom fields:
  3 KB (442 words) - 09:56, 21 August 2018
• Using a Google Apps Form to submit a ticket in RT
  Since all forms are different, mainly because their fields are different, I prefer to associate each form with a Queue. The Correspond ===Custom Fields===
  19 KB (2,789 words) - 16:39, 6 April 2016
• ManualAdministration
  ...nderstand a few administration concepts. Read the Security, Rights, Custom fields, Scrips, and Approval sections below, and the beginning of each of the sect == CUSTOM FIELDS ==
  40 KB (7,107 words) - 14:50, 2 April 2019
• ManualAdministrationCN
  ...nderstand a few administration concepts. Read the Security, Rights, Custom fields, Scrips, and Approval sections below, and the beginning of each of the sect == CUSTOM FIELDS ==
  41 KB (7,366 words) - 16:14, 6 April 2016
• RT3StatisticsPackageWishList
  * Tickets/Custom Field, with parametric Custom field and Custom field Value; * Ability to select Custom fields and report on them
  4 KB (736 words) - 16:23, 6 April 2016
• ManualScrips
  | Email the addresses in the Cc: and Bcc: fields of a ticket's reply or comment. "As Comment" means the return address of th | Email the addresses in the Cc: and Bcc: fields of a ticket's reply or comment
  5 KB (706 words) - 14:51, 2 April 2019
• Priority
  ...(i.e. to work on the highest Priority first.) In RT, it is common to use a custom field to describe problem severity because that allows the use of the built
  2 KB (362 words) - 16:20, 6 April 2016
• ManualIntroduction
  ..."Applied software patches on server," or detailed records with many custom fields and a long history. How you use tickets in RT will depend on your use case ...ils, see the Custom Fields section in [[ManualAdministration]]. An example custom field might be '''Resolution''': FIXED, WORKSFORME, WONTFIX, UPSTREAM, etc.
  9 KB (1,466 words) - 16:33, 28 March 2019
• SendmailWithoutQueueAliases
  ...dd a rt3 user to receive all mail directed to RT. This is so we can have a custom .procmailrc for RT. ...eForTicketCcs]],1);] so that RT auto-assigns people in the To:/Cc: address fields when someone opens a ticket via e-mail.
  3 KB (415 words) - 16:37, 6 April 2016
• RTGlossary
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  8 KB (1,369 words) - 16:24, 6 April 2016
• RTGlossaryCN
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  8 KB (1,348 words) - 16:24, 6 April 2016
• Translation de
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  8 KB (1,369 words) - 16:39, 6 April 2016
• ManualUsingWebInterface
  ...type things in them or select things from them. To create your own custom fields, see [[ManualAdministration]]. ...deals with a ticket's owner, requestor, Cc(s), Admin Cc(s) and optionally, Custom Roles. To review these roles, see [[ManualIntroduction#RT_concepts|RT Conce
  27 KB (4,595 words) - 16:50, 28 March 2019
• Translation da
  * English: '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * English: '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  10 KB (1,520 words) - 16:39, 6 April 2016
• Extension - Queue Change On Update
  This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.
  6 KB (851 words) - 15:51, 27 October 2016
• Contributions
  Custom [[Condition]]s. Doesn't matter if it's module or text to fill into "user de ...lve Redux]] - alternate version of MuteResolve that uses a status code and custom field to avoid some problems;
  25 KB (3,583 words) - 13:55, 7 December 2022
• Translation el
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  9 KB (1,478 words) - 16:39, 6 April 2016
• RTFM
  == WikiText Custom Field for RTFM == Included in the custom fields is a type = wikitext that generally uses standard wiki formatting with some
  12 KB (1,787 words) - 16:24, 6 April 2016
• ManualIntroductionCN
  ...ils, see the Custom Fields section in [[ManualAdministration]]. An example custom field might be '''Resolution''': FIXED, WORKSFORME, WONTFIX, UPSTREAM, etc, [[Scrip]]s are custom notifications that will automatically take Action X in response to Conditio
  15 KB (1,486 words) - 16:14, 6 April 2016
• Shredder
  ...to shred tickets (particularly tickets, users, attachments) is to build a custom search with your desired criteria in the WebUI. You will then have a chance ...entire RT instance's TICKETS AND TICKET DATA ONLY (and keep Scrips, Custom Fields, etc), you could do something like the following. This was useful for me wh
  5 KB (770 words) - 06:33, 9 February 2024
• WishList
  * New [[EmailParser]] feature that would rely on from/reply-to fields (e.g. support-%ticket_id%@acme.com) for all correspondence and ticket manag * Add diff style display of changes for custom scrips, conditions and actions. (The unformatted old/new display can be har
  30 KB (4,989 words) - 16:39, 6 April 2016
• FAQ
  Q: Can't I search on Custom Fields? ...n them. Until you specifiy a [[Queue]], RT can't know which Queue-specific fields to offer, it can only offer Global [[CustomField]]s. So in the top-level se
  18 KB (3,000 words) - 17:58, 26 January 2023
• Translation it
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  10 KB (1,670 words) - 16:39, 6 April 2016
• Reporting
  ...d, some custom fields, AND the dates &amp; content of the comments/replies fields. These last bits of data I found were considered attachments to the ticket
  9 KB (1,217 words) - 10:22, 15 November 2017
• REST
  Example: to get the tickets for a custom field "Contact Name" you'd access: '''fields'''
  28 KB (3,790 words) - 10:54, 17 August 2023
• CustomizingWithCallbacks
  * [[ToggleCFs]]: Hide certain Custom Fields unless a "control" CF is set to a specific value. Allows decluttering the u
  6 KB (859 words) - 08:22, 27 July 2023
• CLI
  To edit a ''Custom Field'' (use prefix <code>CF-</code>): To show specific fields for a ticket:
  6 KB (976 words) - 23:11, 1 July 2020
• PerformanceTuning
  ...help performance for installs with larget numbers of tickets using custom fields. ...Tracker the problem is more pronounced because of extensive use of custom fields in AT installs.
  12 KB (1,979 words) - 16:20, 6 April 2016
• Translation is
  * '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAct * '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[Sc
  18 KB (3,104 words) - 16:39, 6 April 2016
• Upgrading RT 3.6.5 on Ubuntu to 3.8.7
  ...o double check all of your custom stuff (such as scrips, templates, Custom Fields, etc) to make sure they work. Also do some thorough testing on the fetchmai
  20 KB (3,268 words) - 16:39, 6 April 2016
• RTConfig382
  ...stom fields? A true value causes InterCapped or ALLCAPS words in WikiText fields to automatically become links to searches for those words. If used on RTFM ...extend RT::CustomFieldValues::External. This can be used to pull lists of custom field values from external sources at runtime.
  27 KB (3,995 words) - 16:24, 6 April 2016
• CentOS5InstallPlusSome
  for the other fields) hit next for the other fields) hit next
  35 KB (4,908 words) - 16:03, 6 April 2016
• IntegrateSphinx
  In our configuration, we return '''Subject''' and '''Content''' as searchable fields, while the three <code>sql_attr_uint</code> <u>attributes</u> can be used t ...e, but for the two <code>min_infix_len</code> and <code>enable_star</code> fields. By default Sphinx only indexes full words, but it would be very nice to be
  65 KB (7,581 words) - 06:05, 21 September 2017

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