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- ...errard]] This version by Richard Ellis - correct minor typo which displays Configuration tab at bottom instead of position 5 == How to hide the Configuration Tab in RT3 ==2 KB (251 words) - 16:11, 6 April 2016
- A user with the '''Show''''''Scrips''' right can view current [[Scrip]] configuration.126 bytes (15 words) - 16:37, 6 April 2016
- Configuration --> Queues --> Select the queue to edit properties70 bytes (12 words) - 16:20, 6 April 2016
- = How to hide the Configuration Tab = In RT 3.4, the visibility of the configuration tab is controlled by the [[ShowConfigTab]] permission, making this patch no2 KB (217 words) - 16:11, 6 April 2016
- === Step 2: Disable Fulltext Search in RT Configuration === Temporarily disable fulltext search in your RT configuration to avoid conflicts while reindexing.2 KB (285 words) - 09:06, 13 June 2023
- == Configuration ==1 KB (201 words) - 16:11, 6 April 2016
- RT's [[InitialData|initialdata]] files are essentially configuration templates that make it easy to setup an instance without a lot of clicking173 bytes (26 words) - 16:03, 6 April 2016
- ...ave observed many levels of software development organization. As Software Configuration Manager for four major California companies, I took that experience with su ...ogy - Software life cycle processes", and "MIL-STD-973, Military Standard, Configuration Management". Using these processes, I built an SCM system comprised of Red1 KB (203 words) - 16:03, 6 April 2016
- == The configuration file ==1 KB (206 words) - 10:12, 13 December 2019
- Active status are specified in RT configuration file with @[[ActiveStatus]].260 bytes (33 words) - 16:03, 6 April 2016
- Inactive status are specified in RT configuration file with @[[InactiveStatus]].282 bytes (33 words) - 17:56, 8 January 2017
- ...isit the "Configuration" menu and then click on "Tools". RT has a "Running configuration" status page that lists off just about everything you need to know.1 KB (173 words) - 17:11, 27 January 2019
- #Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') Name: SilentResolve<br />Type: Select one value< #Select it under '''Tools->Configuration->Global->Custom Fields->Tickets'''. (Why the two-step process beats me, esp2 KB (280 words) - 16:37, 6 April 2016
- ..."<code>_Admin</code>" by default. To change this, see the [[StockAnswers]] Configuration. ==== StockAnswers Configuration ====4 KB (606 words) - 16:37, 6 April 2016
- ==== Make backup of configuration file. ==== ==== Edit Request Tracker configuration file. ====5 KB (672 words) - 16:11, 6 April 2016
- If user does not have this right, he can't access the Configuration (Admin) tab and thus can't execute any rights for modifying users, groups,436 bytes (73 words) - 16:37, 6 April 2016
- However, this action doesn’t support control over config. Read </CONFIGURATION> to find out ways to deal with it. == CONFIGURATION ==3 KB (519 words) - 16:14, 6 April 2016
- In order to get to the Configuration->Global->Templates menu entry, you need the [[ShowConfigTab]] right.381 bytes (55 words) - 16:15, 6 April 2016
- ...with the correct group membership and RT access to run this tool (see User Configuration below). </code> == User Configuration ==4 KB (635 words) - 16:39, 6 April 2016
- * how your distribution mangles the webserver configuration files. ...le [[NcFTP]] Client (http://www.ncftp.com/ncftp/) in order to satisfy some configuration dependencies for the Perl CPAN system.3 KB (553 words) - 14:49, 2 April 2019
- * Configuration for using a MySQL database on another local server. == Baseline Configuration of Your RT Instance ==8 KB (1,197 words) - 16:11, 6 April 2016
- At the time of this writing, I'd recommend using fastcgi and the configuration described on [[FastCGIConfiguration]].506 bytes (82 words) - 16:09, 6 April 2016
- ...egrates authentication and information services with flexible multi-server configuration for user/pass, SSL, base, filter, etc. Adapted from [[LdapOverlay]], [[Auto * Despite the above warning, one user got Nathan's configuration working with RT 3.4.6 and Apache 2.2. See [[NtlmAuthentication]] for detail2 KB (287 words) - 16:14, 6 April 2016
- ...tended for production like FHS, the tests will try to read your production configuration. That's probably not what you want. ...RT_SiteConfig.d</code>. You cannot change the behavior of tests by editing configuration there.5 KB (843 words) - 18:05, 17 December 2021
- ...ing exim as mail transport (for instance on Debian), you may need specific configuration596 bytes (96 words) - 23:17, 22 August 2023
- ...inbox you are polling after a set time period. It requires a little extra configuration. ...e mailbox for replies, and another mailbox for comments, you will need two configuration files. An example config is below.4 KB (612 words) - 19:05, 7 September 2016
- First create a new custom field: Configuration -> Custom Fields -> Create Go to Configuration -> Global -> Scrips, then click on "On Resolve Notify Requestors"2 KB (272 words) - 02:59, 25 July 2018
- = Configuration Problems =602 bytes (97 words) - 14:50, 2 April 2019
- ...steps for setting up this configuration are described below, starting with configuration in Google. The following is similar to a standard getmail configuration.4 KB (580 words) - 11:42, 19 May 2022
- = Initial configuration and basic administration =1 KB (113 words) - 13:05, 19 May 2023
- menu. Admin functionality can be found under Tools -> Configuration -> on the Reply/Comment page on tickets. There are configuration variables6 KB (1,035 words) - 04:46, 22 May 2023
- OIDCProviderMetadataURL https://accounts.google.com/.well-known/openid-configuration If you intend to use only the basic configuration, you will need to change how the default RT menu Logout button works. By de6 KB (964 words) - 15:45, 15 November 2016
- ...on the user administration page makes a user Unprivileged. In a default RT configuration, new users are created Unprivileged, as when an email comes in and a new us639 bytes (100 words) - 08:56, 1 September 2021
- Configuration -> Custom Field -> new Custom Field Configuration -> Global -> Scrips -> new Scrip2 KB (359 words) - 08:46, 23 August 2017
- AssetTypes-Config1.jpg|New Asset Type Configuration Screen AssetTypes-Config2.jpg|New Asset Type Category Configuration Screen2 KB (325 words) - 16:03, 6 April 2016
- Here are a few useful procmail recipes you can use in your RT configuration.722 bytes (107 words) - 16:20, 6 April 2016
- ...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''16 KB (1,780 words) - 16:11, 6 April 2016
- ...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''16 KB (1,780 words) - 16:35, 6 April 2016
- ...nor-latin">Select “Internet with smarthost” when prompted for type of mail configuration</span>''' ...nt: minor-latin;font-weight:normal;mso-bidi-font-weight:bold">open postfix configuration file</span>''16 KB (1,780 words) - 16:35, 6 April 2016
- == Configuration == * [[ApacheConfig]] - Apache configuration tips, for first time configuration read [[ManualApacheConfig]].6 KB (768 words) - 16:08, 6 April 2016
- ...istration page makes a user Privileged. It is also possible to set various configuration options to make new users Privileged when they are created.794 bytes (127 words) - 09:05, 1 September 2021
- First create a new custom field: Configuration -> Custom Fields -> Create Go to Configuration -> Global -> Templates -> New4 KB (581 words) - 03:02, 7 July 2016
- 3.3. Stop and start your mail server, so it picks up your configuration changes. (Postfix just requires you execute `newaliases`, probably via sudo In its default configuration, RT uses an internal users database to keep track of who can access RT and5 KB (731 words) - 16:09, 6 April 2016
- * In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make4 KB (622 words) - 16:39, 6 April 2016
- Go to: Configuration->Queues->[Queue Name]->Watchers840 bytes (146 words) - 16:15, 6 April 2016
- * In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make4 KB (578 words) - 16:39, 6 April 2016
- Go to the Configuration panel and add either a global or Go to the Configuration pane and add either a global or local2 KB (347 words) - 16:15, 6 April 2016
- * In the "Postfix Configuration" - I choose "Internet Site", just because I prefer to have the system send Postfix is now set up with a default configuration. If you need to make4 KB (590 words) - 16:39, 6 April 2016
- == CPAN configuration == ...ing file can be copied into '''/etc/perl/CPAN/Config.pm''' to avoid manual configuration of CPAN. The config is however limited.8 KB (1,041 words) - 16:08, 6 April 2016
- 2. In the fastcgi.server section of your configuration file, enable "fix-root-scriptname"1 KB (142 words) - 16:14, 6 April 2016
- RT could not load a valid user, and RT's configuration does not allow ...eateTicket]] and [[ReplyToTicket]] to the group Everyone. This is done via Configuration - > Queues - > (queue name) - > Group Rights in the web interface7 KB (1,102 words) - 16:11, 6 April 2016
- * /etc/rt3 - RT3 configuration files * /etc/httpd/conf.d/rt3.conf - RT3 configuration file for apache9 KB (1,358 words) - 16:09, 6 April 2016
- #MTA is postfix. Configuration is in ''/etc/postfix'' , ''rt-mailgate'' is in ''/usr/bin'' .1 KB (188 words) - 16:37, 6 April 2016
- ...ation page makes a user [[Privileged]]. It is also possible to set various configuration options to make new users Privileged when they are created. Privileged user1,007 bytes (177 words) - 09:09, 1 September 2021
- # Load the RT configuration1 KB (165 words) - 17:31, 11 November 2016
- # OS Installation and Initial Configuration * NOTE: httpd service needs to be stopped to allow RT web based configuration later.7 KB (1,095 words) - 17:34, 22 October 2018
- Note: Due to [[SuSE]]'s security configuration, you cannot use softlinks in -ANY- directory that apache will use. (ie: I m ...hat Apache will load the right modules. I have included the APACHE_MODULES configuration line from '/etc/sysconfig/apache2'. I included the following modules: auth_4 KB (599 words) - 16:15, 6 April 2016
- In RT 4 you can change the logo via the web by navigating to Configuration →Tools → Theme. RT 3.8.8's Logo component now supports more configuration.6 KB (955 words) - 16:03, 6 April 2016
- [[Category:Configuration]]1 KB (207 words) - 16:20, 6 April 2016
- [[Category:Configuration]]2 KB (202 words) - 09:09, 24 June 2016
- ...s; since mod_perl embeds a perl process in apache, but only one, whichever configuration is loaded last will clobber all other ones. If you need to run more than on ...ver with other domains using [[VirtualHosts]], then you'll have additional configuration to perform.12 KB (1,822 words) - 14:52, 2 April 2019
- ...tracker3.6/[[RT SiteConfig|RT_SiteConfig]].pm. The following is an example configuration to run RT on the localhost with the necessary adjustments for RT operation. ...figure this either via [[VirtualHosts]] configuration in any of the apache configuration files or the $[[WebPath]] variable.11 KB (1,509 words) - 16:08, 6 April 2016
- ...myrt/rt-4.0.5/etc/[[RT Config|RT_Config]].pm</code>, and the site-specific configuration will be at <code>/var/www/myrt/rt-4.0.5/etc/[[RT SiteConfig|RT_SiteConfig]] ...se connection, web location, email gateway, etc. Please consult section 7. Configuration of [[ManualInstallation]].9 KB (1,424 words) - 16:11, 6 April 2016
- ...ll probably need to disable [[SELinux]], or visit that page for details on configuration. If you can access the database with the mysql command, but trying to view <nowiki>* /etc/rt3 - RT3 configuration files11 KB (1,762 words) - 16:09, 6 April 2016
- And create a Template (Tools → Configuration → Global → Templates → Create) named "Reminder due soon" with the fol2 KB (195 words) - 16:49, 29 November 2021
- = Configuration = Put these in your site configuration file, [=${RTHOME}/etc/[[RT SiteConfig|RT_SiteConfig]].pm]7 KB (856 words) - 16:14, 6 April 2016
- ...more than marginally functional. This is not an optional step. RT has many configuration options, and you should read [[ManualAdministration]] for a broader view, b In its default configuration, RT uses an internal users database to keep track of who can access RT and4 KB (597 words) - 16:49, 28 March 2019
- # exim configuration macros for the configuration file. # Debconf configuration, but not all of them.6 KB (922 words) - 03:42, 23 August 2023
- # Update the Apache configuration file /etc/apache2/sites-available/rt.conf with the following changes: ## Replace the existing content with the configuration provided below, adjusting ServerAdmin and replacing certificate details if4 KB (528 words) - 10:02, 2 June 2023
- ...plates are visible from this page. To edit a queue specific template go to Configuration, Queues, pick a queue from the list and then click on Templates tab in the4 KB (617 words) - 05:50, 3 September 2020
- All of the available configuration options are documented in RT_Config.pm and also [http://bestpractical.com/r2 KB (245 words) - 16:37, 6 April 2016
- * In "Configuration -> Global -> Scrips" create new Scrip "On Create Copy Initial Priorit1 KB (169 words) - 16:11, 6 April 2016
- # Load the RT configuration2 KB (246 words) - 16:37, 6 April 2016
- ...ld allow you to switch between RT versions easily without losing any local configuration or customizations (not tested yet). == Configuration ==7 KB (734 words) - 16:08, 6 April 2016
- Don't forget to shut down and restart your web server after editing the configuration file. ...as kicking out the mentioned error. I thought perhaps if I changed mysql's configuration to the default I would get things up and running. But that caused the Apach4 KB (685 words) - 16:15, 6 April 2016
- Copy needed configuration snippets from /etc/request-tracker3.6/RT_SiteConfig.d/ to /etc/request-trac2 KB (232 words) - 16:39, 6 April 2016
- # OS Installation and Initial Configuration * NOTE: httpd service needs to be stopped to allow RT web based configuration later.9 KB (1,340 words) - 18:26, 11 February 2019
- ...CurrentUser_Local.pm] into yours (create it if it doesn't exist), read the configuration directives in the comments at the top of the LookupExternalUserInfo functio2 KB (307 words) - 16:03, 6 April 2016
- ...he feed. Hit the OK button and you will be back on the Send/Recieve Groups configuration. Select the group you have just created and then in the Settings below the4 KB (732 words) - 12:21, 21 July 2017
- The last step is to setup apache2 for RT, there are sample configuration files located under /etc/request-tracker4/. open apache2 configuration file.8 KB (1,292 words) - 16:08, 6 April 2016
- BASIC RT CONFIGURATION ...odule you can of course use any Perl you like to handle the setting of the configuration options.11 KB (1,758 words) - 16:11, 6 April 2016
- * Added some configuration to enable short URLs.2 KB (272 words) - 09:03, 22 July 2016
- ...ngth for your users. Look for a value called [[MinPasswordLength]] in your configuration file. click Configuration -> click Users -> click New user in the left side40 KB (7,107 words) - 14:50, 2 April 2019
- Installation is simple, and configuration is simple so long as you understand how your information sources work. ...external sources. The installation process should place an example set of configuration options in $RTHOME/local/plugins/RT-Authen-[[ExternalAuth]]/etc/[[RT SiteCo8 KB (1,302 words) - 16:08, 6 April 2016
- ...guration," but that step isn't always necessary. If you've already clicked Configuration and then Users, for example, you won't need to click them both again to adm ...ngth for your users. Look for a value called [[MinPasswordLength]] in your configuration file.41 KB (7,366 words) - 16:14, 6 April 2016
- ...3/[[RT SiteConfig|RT_SiteConfig]].pm should probably include the following configuration variables :2 KB (314 words) - 16:23, 6 April 2016
- I won't go into the installation of RT or Fail2ban, just configuration changes required to get it going. ...ing with jail.local and not jail.conf - read the Fail2ban installation and configuration documentation if you don't understand why.5 KB (823 words) - 16:36, 6 April 2016
- The default database in the configuration files is postgresql. I have changed this to mysqld because I used that for2 KB (272 words) - 16:39, 6 April 2016
- 1. Go to Configuration->Global->Scrips2 KB (317 words) - 18:52, 13 August 2016
- RT uses CKEditor, by default it comes with a certain configuration which might not be what you prefer in your installment. This is the configuration that I'm currently using:7 KB (1,027 words) - 16:36, 6 April 2016
- 4. Edit the Apache configuration and enable KeepAlive 7. From the Default Domain Policy root, browse down to: User Configuration -> Windows Settings ->5 KB (706 words) - 16:15, 6 April 2016
- * Click on Configuration web interface by choosing Configuration->Users->testuser5 KB (764 words) - 16:03, 6 April 2016
- This RT configuration variable (used in [[RT SiteConfig|RT_SiteConfig]].pm) is the default format2 KB (367 words) - 16:08, 6 April 2016
- === LoopIn External Configuration ===9 KB (1,174 words) - 20:54, 13 August 2016
- * Per-server configuration -- each server can have different user/password, base, filter, group, SSL s ...ieces to this implementation: the RT::User overlay (User_Local.pm) and the configuration info required to use it. There's a third, optional piece -- the Authenticat12 KB (1,828 words) - 16:15, 6 April 2016
- Navigate to: '''Configuration > Global > Group Rights''' Navigate to: '''Configuration > Queues > General'''6 KB (861 words) - 16:39, 6 April 2016
- CONFIGURATION ...the web interface, but to enable this functionality, you MUST start in the configuration file.12 KB (1,834 words) - 16:11, 6 April 2016
- ...by email and are then autocreated in the system as unpriviledged (default configuration). Now, they can use their email as login in RT. But they need to provide a2 KB (401 words) - 16:14, 6 April 2016
- ** Set up your basic configuration, confirm everything is working * Add this configuration line to your RT_SiteConfig.pm file:5 KB (791 words) - 17:33, 9 September 2019
- = Configuration = Put these in your site configuration file, [=${RTHOME}/etc/[[RT SiteConfig|RT_SiteConfig]].pm]6 KB (863 words) - 16:14, 6 April 2016