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Enable a custom field only for staff (privileged) users
# Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field

402 bytes (63 words) - 09:56, 20 June 2023

Page text matches

ModifyCustomField
...allows the user to associate existing custom field values with the custom field's objects, e.g. tickets, users, etc.

204 bytes (34 words) - 16:15, 6 April 2016
CustomActionCleanupCode
[[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which commit action. Code has access to <code>$self</code> object that is i

404 bytes (58 words) - 16:03, 6 April 2016
ImportCustomFieldValues
==import-custom-field-values== I use this script to populate a "select one from many" custom field from a text file generated from a database query.

2 KB (294 words) - 12:15, 6 August 2016
CustomActionPreparationCode
[[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which prepare action to commit(cleanup) phase. Code has access to $self obj

433 bytes (64 words) - 16:03, 6 April 2016
InitialPriorityOnSelfService
The following combination of a custom field and scrip allows users of the [[SelfService]] interface to defined an initi == Custom Field ==

1 KB (169 words) - 16:11, 6 April 2016
AddLastCommentToMail
$Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); { FIELD => 'Created', ORDER => 'DESC' },

1 KB (182 words) - 15:30, 14 August 2016
Enable a custom field only for staff (privileged) users
# Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field

402 bytes (63 words) - 09:56, 20 June 2023
CustomField
...r defined property that can be applied to various parts of RT. Each custom field has a Name, Description and Type. == Custom Field Types ==

3 KB (510 words) - 09:23, 24 July 2023
ChangeCustomFieldTextAreaSize
== Changing the Size of a Custom Field Text Area Edit Box == If you feel that the "TextArea" custom field edit box is a little small and square for your liking, you can change it ea

383 bytes (66 words) - 16:03, 6 April 2016
AddCustomFieldstoTemplates
{$Ticket->FirstCustomFieldValue('Your Custom Field Name');} ...to enter is the one that is displayed in the ticket window, not its custom field name that ExtractCustomFieldValues uses. Make sure you include the single q

1 KB (197 words) - 16:03, 6 April 2016
AddAttachmentLinksToMail
$Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' ); $Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' );

2 KB (274 words) - 07:10, 4 March 2019
Scan-and-set
# a custom field called "CustomField" # It's an example of scanning attachchments and setting a custom field

2 KB (246 words) - 16:37, 6 April 2016
Template Fields
To specify a To: field in a template and nothing else the first line of the template must be: ContentType => the content-type of the Content field

2 KB (276 words) - 16:39, 6 April 2016
MuteResolve
===== 1. Custom field creation ===== First create a new custom field: Configuration -> Custom Fields -> Create

2 KB (272 words) - 02:59, 25 July 2018
AddCustomFieldsValuesToMail
This [[Template]] part adds ticket custom field values to mail. ...bled, a script might trigger a Template at a point in time when the custom field is not yet available because it had not been processed yet.

2 KB (281 words) - 16:03, 6 April 2016
EditCustomFieldAtResolve
...etailed status when you resolve a ticket. This patch will display a Custom Field on Update.html when the DefaultAction is "resolved". Edit <code>$CustomFieldName</code> to match the name of the Custom Field you want to display.

805 bytes (122 words) - 16:08, 6 April 2016
ToggleCFs
...how a certain set of custom fields for editing and display. If the control field did not have that value, we wanted to hide those custom fields entirely. # "Remove" each child field from $CustomFields to not show it

2 KB (268 words) - 16:39, 6 April 2016
Transaction
Use <tt>$self->TransactionObj->Field</tt> to get the actual value of the specified type. For example: ...self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}

2 KB (270 words) - 06:53, 5 January 2024
ExtractCustomFieldValues
1. Create a Scrip: [[ExtractCF]] On Create Extract Custom Field Values with template [[CustomFieldExtract]] Script Fields: Description: ExtractCF Condition: On Create Action: Extract Custom Field Values

2 KB (345 words) - 16:08, 6 April 2016
ManualRights
:* Custom Fields > Select > [select custom field] > Group Rights :* Custom Fields > Select > [select custom field] > User Rights

2 KB (272 words) - 14:29, 18 February 2021
PostgreSQLFullTextTrgm
field => $QualifiedField, + my $field = $QualifiedField;

3 KB (320 words) - 09:05, 13 July 2018
AddRequestor
* Create a custom field (user account) with the list of mail to add to the ticket as Requestor. (Do Configuration -> Custom Field -> new Custom Field

2 KB (359 words) - 08:46, 23 August 2017
AddRefersToOnEqualCustomField
It also triggers if the custom field is changed, but makes no effort to delete any links. # If create or change to custom field

1 KB (219 words) - 20:51, 13 August 2016
JasonLong
* [[AutoCompleteEmail]] - auto-completion for the requestor field, using AJAX * new formatting module for a "wiki-text" custom field

1 KB (210 words) - 16:11, 6 April 2016
OnCreateCheckCF
You may want to create a mandatory custom field, so that people will have to fill the value before being able to submit a n ===== 1. Custom field creation =====

4 KB (581 words) - 03:02, 7 July 2016
SetCustomFieldViaMail
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' ); $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );

4 KB (434 words) - 23:41, 20 February 2019
ViewTicketRights
...le border="1" cellspacing="0"> <tr> <th colspan="2" >Custom Field</th> <th colspan="<% scalar @queues %>" >Ticket Queue< ...>Limit( FIELD => '[[ObjectId]]', VALUE => 0 ); % $ocfs->Limit( FIELD => '[[ObjectId]]', VALUE => $queue->Id ); % if ($ocfs->Count) {

6 KB (1,016 words) - 16:39, 6 April 2016
MuteResolve Redux
==Custom Field== ...arm or confusion, so if you can hide it, do that. Note that the Validation field here is really not needed, but left in place as an extra layer of protectio

5 KB (700 words) - 16:15, 6 April 2016
CustomConditionSnippets
|| ( $type eq 'Set' && $txn->Field eq 'Status'); || ( $type eq 'Set' && $txn->Field eq 'Status');

8 KB (1,104 words) - 13:50, 15 August 2016
WhoHasRightsToWhat
<th colspan="2" >Custom Field</th> % $ocfs->Limit( FIELD => 'CustomField', VALUE => $cf->Id );

6 KB (1,055 words) - 16:39, 6 April 2016
Silent Resolve (MuteResolve ReRedux)
#Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') ...tep process beats me, especially when they have an Enabled checkbox on the field definition in step 1)

2 KB (280 words) - 16:37, 6 April 2016
OnTimeEstimated
($transaction->Field eq "TimeEstimated") &&

321 bytes (40 words) - 16:15, 6 April 2016
SendingCommentsDirectlyToATicketWithExim4
...eld for work order numbers. Sending comments to a ticket based on a custom field value is a bit more complicated but uses the same framework. Any email sent ...tead of rt-mailgate. This is to allow ticket id lookup based on the custom field.

2 KB (292 words) - 16:37, 6 April 2016
Embedding data in Create.html url
...n into Custom Fields. In the following example "19" is the # of the custom field, not the Name. ...initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>

1 KB (192 words) - 16:08, 6 April 2016
OnMerge
return undef unless $txn->Field =~ /^MergedInto$/i; return undef unless $txn->Field =~ /^MergedInto$/i;

4 KB (487 words) - 18:51, 13 August 2016
TransactionBatchStage
...ange boxes and fields for other manipulations and for example you want set field X on status change. RT sets status (create transaction) in create stage you $transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );

4 KB (564 words) - 13:09, 19 July 2016
UpdateTimeLeft
...instead of just Time Worked field. This makes it easier to keep Time Left field up to date. ...s the new value for Time Left when Time Worked is updated. If Time Worked -field is manually changed, the event handler is disabled.

4 KB (473 words) - 16:39, 6 April 2016
ValidateEmail
foreach my $field (@{$EmailFields}) my $value = $ARGSRef->{$field};

4 KB (501 words) - 16:39, 6 April 2016
ApproximateSeparateQueues
# Query our LDAP server to set a ticket custom field that identifies the requestor's school # Based on the value of that custom field, notify the tech (or techs) at that school.

5 KB (841 words) - 16:03, 6 April 2016
AddTicketHistoryToMail
$transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); # $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond', ENTRYAGGREGATOR => 'OR', OPERATOR => '='

4 KB (385 words) - 20:31, 27 April 2017
EscalatePriorityLinear
I did not want the escalation changing the "Last Updated By" field. I adjusted the sub Commit section (2nd Line) with the following: my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 0

9 KB (1,058 words) - 16:08, 6 April 2016
WorkFlow
== Custom Field Setup == ...he name of the field should suggest the subtask to the reader, because the field description doesn't show up anyplace useful. We created custom fields 'Orde

8 KB (1,117 words) - 21:50, 15 August 2018
AdminCustomField
* change queue custom field properties

415 bytes (66 words) - 16:03, 6 April 2016
AdminCustomFields
* change queue custom field properties

415 bytes (66 words) - 16:03, 6 April 2016
DisplayCustomFieldsInTicketSearch
Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results. In TicketRow add the following to include the value of the "SubQueue" custom field:

8 KB (1,174 words) - 16:08, 6 April 2016
RemoteControlLimeSurvey2
1. Add a Custom Field called "CustomerSurveyToken" $Ticket->AddCustomFieldValue(Field => $cf_obj, Value => $token, RecordTransaction => 0);

2 KB (234 words) - 16:36, 6 April 2016
WorkFlow2
== Custom Field Setup == ...th the exception of [[WorkflowName]], which should be a "select one value" field.

12 KB (1,334 words) - 19:06, 13 August 2016
ForwardWithMessage
Field => $txn->id, FIELD => 'Type',

4 KB (443 words) - 16:09, 6 April 2016
ReplyBasedUponContent
In the 'Custom Conditions' field :

567 bytes (74 words) - 16:36, 6 April 2016
OnWatcherChange
my $watcherType = $self->TransactionObj->Field;

570 bytes (81 words) - 18:56, 13 August 2016
AutomaticCustomFieldValue
...d value according to a requestor's email address. We only want to set this field for users in a specific domain. You need to give requestors [[ModifyCustomF ...ple email addresses feeding into one queue, I needed a way to set a custom field based on the To: address a ticket was sent to. This is what I came up with,

4 KB (624 words) - 20:58, 13 August 2016
SpatialRT
...ML. The spatial entities are stored in the Description field of the custom field. A custom field named GPS of type 'select one' is created. The name and description are loa

5 KB (732 words) - 16:37, 6 April 2016
ConvertLegacyToRt
# Obviously, field names will be different. OUR Data Names are all CAPS_CAPS ( $rc, $err ) = $ticket->AddCustomFieldValue( Field => 'Description', Value => $req->{DESCR_LONG} );

11 KB (1,158 words) - 16:03, 6 April 2016
ReverseHistoryOrder
+ { FIELD => 'Created', ORDER => $HistorySort }, + { FIELD => 'id', ORDER => $HistorySort } );

7 KB (864 words) - 16:36, 6 April 2016
SelectDefaultQueue
This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is sele ...'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, ca

4 KB (555 words) - 16:37, 6 April 2016
ForwardFirstMessage
$Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );

756 bytes (113 words) - 16:09, 6 April 2016
SearchCustomField
...clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relation +<p><&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are

2 KB (373 words) - 16:37, 6 April 2016
CopyContentToCF
...asy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</

1 KB (147 words) - 10:14, 13 October 2017
CustomStatusesInRt4
...s part, you won't be able to chose your new statuses in the ticket's basic field: status.

889 bytes (140 words) - 16:03, 6 April 2016
OnStatusChange
...elete' and other conditions you have to insert similar data where Argument field matches the status value.

876 bytes (127 words) - 14:17, 13 August 2016
UseRtTool
...user must also be defined as a privileged user in RT, and the /unix login/ field for that user should be set to the name of the operating system user also. ...nd it for bin/rt to work. Otherwise if you don't use spaces in your Custom Field Names then single quotes are not necessary.

5 KB (818 words) - 16:39, 6 April 2016
Rich Text Custom Fields
...ey would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't something ev ...a Rich Text area. However, technically, if you enter wiki markup into the field it would now still format that markup. Something I find unnecesery since yo

7 KB (1,027 words) - 16:36, 6 April 2016
DefaultCustomFieldValue
my $key = 'Field-'. $id; And read line 63: % my $default = $m->notes('Field-' . $CustomField->Id);

9 KB (1,155 words) - 16:08, 6 April 2016
RT3StatisticsPackageWishList
* Tickets/Custom Field, with parametric Custom field and Custom field Value; ...me Worked" by queue and day - How much time was added to the "Time Worked" field of each ticket in a queue by day.

4 KB (736 words) - 16:23, 6 April 2016
CustomActionSnippets
#create the string to log: RT4 transaction detected: field="value" field_2="value with spaces" $k =~ s/\s+/_/g; #remove spaces from name field and replace with _

6 KB (695 words) - 15:14, 7 March 2021
RT4ExperimentalWishList
== Time Field == Give the option to require the time worked field before making a comment, replying or resolving the ticket

4 KB (710 words) - 16:23, 6 April 2016
ApprovalCreation
...rectly, but that's not very manageable. Instead, put some Perl code in the field as follows: 'FIELD' => 'Name',

6 KB (1,012 words) - 16:03, 6 April 2016
OnCreationOfApprovalTicket
$self->!TransactionObj->Field eq 'Status' and

977 bytes (145 words) - 16:15, 6 April 2016
SetTicketPropertiesViaMail
$AttachObj->__Set( Field => 'Content', Value => $content ); $AttachObj->__Set( Field => 'Content', Value => $content );

7 KB (1,010 words) - 16:37, 6 April 2016
TicketSQL
...ollowing form <code><Field> <Operator> <Date></code>. Field is some Ticket Field of type date. Operator is the comparison Operator. Date is a date value.

3 KB (442 words) - 09:56, 21 August 2018
RepairSearches
* remove the field that you wish to have as a link from the field list (usually ID and subject) * re-select the field in the left hand list

7 KB (973 words) - 16:36, 6 April 2016
OnMaxPriority
return 0 unless $self->TransactionObj->Field eq 'Priority';

1 KB (151 words) - 15:46, 18 June 2016
ModifyTicket
* ... add or delete ticket custom field values

1 KB (200 words) - 16:15, 6 April 2016
WriteCustomAction
...efined". The rest of this document describes this action. So in the Action field, select "User Defined" from the menu. Once you have selected "User Defined" from the Action Field, the following two Action code areas are enabled and used by RT:

10 KB (1,591 words) - 13:38, 15 August 2016
CreatePriorityBasedOnCustomFieldValues
...cket impact, does some simple math and creates the number for the priority field. We are using custom field names Ticket_urgency, and Ticket_impact.

3 KB (464 words) - 21:11, 13 August 2016
Articles
Classes need to be Applied, just like a Custom Field by using the article. Everything is a custom field (except for name, summary and

6 KB (1,035 words) - 04:46, 22 May 2023
LinearEscalate
The Starts date is associated with intial ticket’s priority or the Created field if the former is not set. End of interval is the Due date. Tickets without UpdateLastUpdated - which defaults to true and updates the LastUpdated field when the

3 KB (519 words) - 16:14, 6 April 2016
Rt-askForFeedback
1. Create a Global "Custom Field" with the Name: "Reminder4Stalled".<br /> $tickets->OrderByCols( {FIELD => 'Status', ORDER => 'ASC'},

12 KB (1,499 words) - 16:36, 6 April 2016
ManualTicketDates
...ne for the ticket. You can implement SLA or projects' deadlines using this field. Editable and optional. ...mply remove the date from the text box and save. This will change the date field to "not set".

3 KB (558 words) - 12:26, 1 November 2022
RT3StatisticsPackageTimeWorked
...need to adjust the value of <code> $Queue</code> and the id of the custom field. % FIELD => 'LastUpdated',

13 KB (1,167 words) - 16:23, 6 April 2016
AutoUpdate Parents with TImeWorked
return 0 unless ($trans->Type eq 'Set' && $trans->Field eq 'TimeWorked');

2 KB (183 words) - 16:03, 6 April 2016
AutoCompleteEmail
...to lookup names and email addresses as the user types into the Requesters field. When matches are found, display a dropdown menu showing matching names. Th

1 KB (217 words) - 16:03, 6 April 2016
Extensions
This RT Extension provides a new type of custom field, with checkbox to set or unset its value. [http://search.cpan.org/dist/RT-E * See also: Extract Custom Field Values

13 KB (1,890 words) - 15:08, 20 June 2018
CannedReplies
$PrimaryTemplates->Limit(FIELD => 'Description', OPERATOR => 'STARTSWITH', VALUE => 'Canned Reply'); $PrimaryTemplates->OrderBy(FIELD => 'Name');

9 KB (1,108 words) - 22:06, 6 September 2017
OnOwnershipSquelchMailtoQueueWatchers
return 0 unless $txn->Field eq "Owner";

1 KB (221 words) - 16:15, 6 April 2016
OnStealEnhanced
return 0 unless $self->TransactionObj->Field eq 'Owner';

2 KB (248 words) - 14:44, 17 June 2016
DueDateinBusinessHours
if ($self->TransactionObj->Field eq 'TimeLeft') {

2 KB (218 words) - 16:08, 6 April 2016
ClassObjectsMethods
* Field:

2 KB (241 words) - 16:03, 6 April 2016
WriteCustomCondition
...rtant properties of the transaction object are <code>Type</code> and <code>Field</code>. More on [[Transaction]].

2 KB (246 words) - 08:54, 25 July 2016
RTFM
== WikiText Custom Field for RTFM == ...formatting rules in this full Wiki are NOT the same as the wikitext custom field in RTFM.

12 KB (1,787 words) - 16:24, 6 April 2016
UntouchedInHours
$transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); { FIELD => 'Created', ORDER => 'DESC' },

8 KB (968 words) - 15:17, 8 January 2017
AddAdminCc
&& $self->TransactionObj->Field eq "Queue" && $self->TransactionObj->Field eq "Queue"

6 KB (836 words) - 17:14, 17 August 2016
WriteCustomActionBR
$[[TicketObj]]->_Set(Field => 'Priority', Value => 90, [[RecordTransaction]] => 0); ...RT not to record the change as a transaction. How to change ticket custom field values

9 KB (1,549 words) - 16:39, 6 April 2016
OnCreateSetDeptHeadCc
All tickets have a Department custom field mapping the ticket to a dept. I globally grant the Cc role [[ShowTicket]] a $MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');

5 KB (745 words) - 21:17, 13 August 2016
SetTimeWorkedAutomatically
...uses Date::Calc to find the date difference and update the [[TimeWorked]] field. Does RT already provide such an option? :That's not what the field is meant for. It's hours spent working, not days until the ticket was close

12 KB (1,799 words) - 16:37, 6 April 2016
Relationships
...t the SAME issue. If you find out about this, you can use the "Merge into" field in the "Relations" screen of the newer ticket to merge it into the older, p

2 KB (330 words) - 16:36, 6 April 2016
ManualAdministration
* Select one value: the user can select one value. The field is rendered as a box. * Select multiple values: the user can select one or several values. The field is rendered as a box.

40 KB (7,107 words) - 14:50, 2 April 2019
AutoSetOwner
$self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0);

2 KB (306 words) - 04:43, 1 October 2019
ChangeDefaultRTAtAGlance
Here is how to add a custom field or otherwise customize the display of tickets you own and unowned tickets a 4. Get the content field of testuser's preferences:

5 KB (764 words) - 16:03, 6 April 2016
CleanupSessions
...ble scan on that table could be nice to add an index on the [[LastUpdate]] field.

2 KB (322 words) - 16:03, 6 April 2016

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