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• Auto open stalled tickets after 14 days script
  '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");
  865 bytes (121 words) - 16:03, 6 April 2016

Page text matches

• Auto open stalled tickets after 14 days script
  '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");
  865 bytes (121 words) - 16:03, 6 April 2016
• SimpleSearchExcludeResolved
  ...ed to being able to search for only tickets that were active (New, Open or Stalled). Those that are Resolved or Rejected are, well, completed and not searched if( $val !~ /new|open|resolved|stalled|rejected|deleted/i ) {
  2 KB (236 words) - 16:37, 6 April 2016
• ManualSimpleSearch
  ...of all pages. You can also run a "Simple Search" by clicking on Search -> Tickets -> Simple Search from the top navigation bar, that leads to the simple sear ...tatus, unless a keyword contains a status, for example "resolved" or "open stalled".
  2 KB (298 words) - 16:51, 28 March 2019
• QuicksearchSummary
  $Tickets-&gt;FromSQL($open_q); my $open = $Tickets-&gt;Count();
  8 KB (1,342 words) - 16:20, 6 April 2016
• WatcherSummary
  ...the status of the ticket is, with links to the searches showing the actual tickets. === Watched Tickets ===
  3 KB (455 words) - 16:39, 6 April 2016
• CountTickets
  This script, written in BASH, will query for how many tickets there are in the DB for either all status (configurable inside the script) Statuses=( new open stalled resolved rejected deleted )
  912 bytes (146 words) - 10:41, 6 February 2019
• OpenDependantsOnResolve
  Description: open tickets which depends on resolved next unless( $l-&gt;BaseObj-&gt;Status =~ /^(?:new|open|stalled)$/ );
  1 KB (182 words) - 16:15, 6 April 2016
• SimpleSearchIncludeResolved
  ...Resolved]], some people became used to having the ability to easily search tickets of any status. * '''any''' to search all tickets, not just open tickets (RT3.6 behavior)
  3 KB (488 words) - 16:37, 6 April 2016
• Quicksearch
  Hhow to modify the "Quick search" and remove stalled tickets from appearing in the search results. Applies to RT 3.8.x.
  522 bytes (77 words) - 16:20, 6 April 2016
• ShredderControl
  This BASH script allows one to shred a large number of tickets hopefully without making the machine unresponsive. ...a time, with a specified pause between shreds, until a specified number of tickets are left. If that sentence is confusing, check the usage text in the script
  6 KB (785 words) - 10:40, 6 February 2019
• OpenTicketOnAllMemberResolve
  Description: open tickets which has link on resolved ticket as member if all members resoved next unless( $l-&gt;TargetObj-&gt;Status =~ /^(?:new|open|stalled)$/ );
  2 KB (238 words) - 21:19, 13 August 2016
• QuickResolveandQuickReject
  ...g this feature to your RT installation, you will able to reject or resolve tickets in just one click, avoiding the Edit page. 'open -> stalled' => { label => 'Stall', update => 'Comment' },
  5 KB (624 words) - 16:20, 6 April 2016
• ColorizedLinks
  If you use links (depends on, parent, child, etc.) heavily between tickets, it is worth making it more readable by colorizing them. % } elsif ($member-&gt;Status eq "stalled") {
  2 KB (323 words) - 16:03, 6 April 2016
• TicketSQL
  Bookmarked tickets can be searched too: Tickets in the General queue that are new or open and owned by joe:
  3 KB (442 words) - 09:56, 21 August 2018
• AutoUpdate Parents with TImeWorked
  # parent tickets # next unless( $l->TargetObj->Status =~ /^(?:new|open|stalled)$/ );
  2 KB (183 words) - 16:03, 6 April 2016
• RulesetWorkflow
  * I have a [[MonitoredQueue]] that sets tickets to "Monitored" if its subject matches /monitored/. * I want all monitored tickets, when they are overdue for 14 days, to:
  5 KB (480 words) - 16:36, 6 April 2016
• RichardF
  ...ticular user has [[ShowTicket]] rights on, which is only the queue for all tickets related to that client). $title =&gt; loc("My [_1] tickets", $friendly_status)
  4 KB (583 words) - 16:36, 6 April 2016
• Rt-askForFeedback
  # One big reminder report about ALL tickets that are getting to be too long since LastUpdated ..."stalled" => 60 * 60 * 24 * 3, # 3 days before warn about stalled
  12 KB (1,499 words) - 16:36, 6 April 2016
• RtUnifiedreminder
  # One big reminder report about ALL tickets that are getting to be too long since LastUpdated ..."stalled" =&gt; 60 * 60 * 24 * 10, # 10 days before warn about stalled
  11 KB (1,509 words) - 16:36, 6 April 2016
• ManualBasicAdministration
  ...irst tasks should be to create users for anyone who will need to work with tickets within RT. Login as 'root' with password as 'password'. To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following
  4 KB (597 words) - 16:49, 28 March 2019
• ManualScrips
  | Open Tickets ...tickets when anyone except the requestor replies to it. Does not apply to tickets that are already open.
  5 KB (706 words) - 14:51, 2 April 2019
• Translation el
  | Stalled * '''queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category
  9 KB (1,478 words) - 16:39, 6 April 2016
• RTGlossary
  * '''queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  8 KB (1,369 words) - 16:24, 6 April 2016
• RTGlossaryCN
  * '''Queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  8 KB (1,348 words) - 16:24, 6 April 2016
• Translation de
  * '''queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  8 KB (1,369 words) - 16:39, 6 April 2016
• FedoraCore9InstallGuide
  ...irst tasks should be to create users for anyone who will need to work with tickets within RT. To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the rights See
  5 KB (731 words) - 16:09, 6 April 2016
• ManualIntroductionCN
  Since tickets are detailed records, you might not want to bother using it for one-off eve
  15 KB (1,486 words) - 16:14, 6 April 2016
• Translation da
  * English: '''Queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * English: '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  10 KB (1,520 words) - 16:39, 6 April 2016
• ManualIntroduction
  ...r detailed records with many custom fields and a long history. How you use tickets in RT will depend on your use case and can differ from queue to queue. What A [[Ticket]] is the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as an owner, status, and queue - we'll
  9 KB (1,466 words) - 16:33, 28 March 2019
• Translation it
  * '''Queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  10 KB (1,670 words) - 16:39, 6 April 2016
• FedoraCore5InstallGuide
  ...] (and [=[mailto:rt-comment@example.com rt-comment@example.com]]) into new tickets in the RT queue named '''General'''. Note that the queue name is case-insen ...irst tasks should be to create users for anyone who will need to work with tickets within RT.
  9 KB (1,358 words) - 16:09, 6 April 2016
• ShowStatusInColor
  require RT::Graph::Tickets; my $color = $RT::Graph::Tickets::ticket_status_style{$status}-&gt;{'fontcolor'};
  18 KB (2,384 words) - 14:34, 23 April 2018
• Extensions
  Quickly create tickets in specific queues with default values [http://search.cpan.org/dist/RT-Exte ...CIs / objects managed by i-doit. On i-doit's side you are able to view all tickets related to an object. This extension also supports i-doit's multi-mandator
  13 KB (1,890 words) - 15:08, 20 June 2018
• Contributions
  ...nCorrespondOpenUnlessResolved]] - condition to stop RT re-opening resolved tickets when the user replies to them by email; * [[AddAdminCc]] - Add an [[AdminCc]] to tickets for a specific queue, or for queue change.
  25 KB (3,583 words) - 13:55, 7 December 2022
• FedoraCore7InstallGuide
  ...to the mailbox [=rt@example.com] (and [=rt-comment@example.com]) into new tickets in the RT queue named General. Note that the queue name is case-insensitive ...irst tasks should be to create users for anyone who will need to work with tickets within RT.
  11 KB (1,762 words) - 16:09, 6 April 2016
• Translation is
  * '''queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category * '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for no
  18 KB (3,104 words) - 16:39, 6 April 2016
• WishList
  * [[SyncML]] interface. It would be very productive to be able to sync tickets to your calendar/PDA task list. I have seen some posts on rt-commit with sy * Triage list - I'd like to be able to go through all unowned tickets and assign them to people, reject them or whatever without having to go thr
  30 KB (4,989 words) - 16:39, 6 April 2016
• ManualAdministrationCN
  ...kets if privileged users replied to a new ticket or if anyone replied to a stalled or closed ticket.) ...r processes within your organization. RT Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval c
  41 KB (7,366 words) - 16:14, 6 April 2016
• REST
  ...ee to write your own. Here an example that will do the following: Find all tickets that have no owner and the status new or open Example: to get all the tickets in "fooQueue" you'd access:
  28 KB (3,790 words) - 10:54, 17 August 2023
• FedoraCore4InstallGuide
  ...] (and [=[mailto:rt-comment@example.com rt-comment@example.com]]) into new tickets in the RT queue named '''General'''. Note that the queue name is case-insen ...irst tasks should be to create users for anyone who will need to work with tickets within RT.
  30 KB (4,412 words) - 16:09, 6 April 2016