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Hhow to modify the "Quick search" and remove stalled tickets from appearing in the search results. Applies to RT 3.8.x.

Copy share/html/Elements/Quicksearch to local/html/Elements, and then edit the copy.

Under queue_filter, replace the line "conditions => \@conditions," with:

conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                {cond => "Status = 'open'", name => loc ('open') }] &>

Then restart Apache. You can also add other statuses here as you choose.