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...et in the production queue, I want the ticket to go automatically into the admin queue. Just create this scrip in the '''production''' queue: my $group = 'admin';

A user with the '''Admin''''''Group''''''Membership''' right can add and delete members in any RT pu

...t make it easy to setup an instance without a lot of clicking about in the admin interface.

...d one other person. Rather than create a second queue with its own list of Admin CC's and require everyone to watch two queues we made a second queue and ad Template: Global Template: Admin Comment

A user with the '''Admin''''''Group''' right can:

Working as a server admin at Bristol University's Estates Department

RT admin for the Institute of Biotechnology, University of Helsinki, Finland since S

path => 'Admin/' path => 'Admin/'

RT User/Admin/Hacker for Daze Networks, Inc.

A user that has the '''Admin''''''Users''' right can perform the following actions on users accounts:

| Admin All Personal Groups | Admin Custom Fields

A user with the '''Admin''''''All''''''Personal''''''Groups''' right can perform the following actio

path => 'Admin/' path => 'Admin/'

/Admin/Articles/Classes/Modify.html CallbackName => 'AttributeList' /Admin/Articles/Classes/Modify.html CallbackName => 'BeforeSubmit'

DBA and RT User/Admin/Hacker for Bankadati S. I. - Gruppo Credito Valtellinese

| Global template: Reply or Global template: Admin Reply | Global template: Admin Comment

...Philadelphia. The White Lab uses RT to track software development, system admin tasks, and user inquiries from our web site, [http://genome.chop.edu/ eGeno

# Go to Admin -> Articles -> Classes -> Create # Go To Admin -> Articles -> Classes -> Select

We have to change the /html/Admin/Users/index.html --- /opt/rt3/share/html/Admin/Users/index.html 2007-06-11 10:10:42.000000000 +0200

If user does not have this right, he can't access the Configuration (Admin) tab and thus can't execute any rights for modifying users, groups, queues,

* Log in to RT with an admin account or as root * Open the Theme editor: Admin → Tools → Theme

Admin -> Users -> Create Admin -> Queues -> [select a Queue] -> Group Rights

A user with the right '''Admin''''''Custom''''''Fields''' can:

A user with the right '''Admin''''''Custom''''''Fields''' can:

Template: Global template: Admin Correspondence

# Pick the Admin > Global > Custom Fields > Tickets menu option

...min -> settings -> services<br />make sure MySql is checked<br />In Server Admin on left side select MySQL -> Settings<br />select 'allow network connection ...erminal<br />stop program<br />^c<br />'''To autostart'''<br />open Server Admin<br />Select Web on left side<br />select settings -> Modules<br />Add modul

:# Login as one with admin/superuser rights :# Go to Admin -> CustomField -> Create

...s and custom fields during queue creation. It requires the modification '''Admin/Queues/Modify.html''' to include 2 callback points and 2 callbacks in '''lo '''Admin/Queues/Modify.html'''

| Admin CC

A user with the '''Admin''''''Queue''' right can administrate queues in RT.

You can use RT <del>sbin/rt-notify-group-admin</del> <code>rt-email-group-admin</code> to create scrip actions to notify groups and or users. ...s replaced by the concept of 'Queue Watchers' at some point. See the Queue Admin page to select watchers.</del>

I like to use it in Admin/Users/Memberships.html, like so: --- share/html/Admin/Users/Memberships.html 2006-06-19 15:44:04.000000000 -0700

...ng for the same company. I still stop by occasionally though. I still have admin access here so I occasionally go through and try to remove some of the vand

=== Create a SelectCannedReply Admin Element === cp $RTHOME/html/Admin/Elements/SelectTemplate $RTHOME/local/html/Admin/Elements/SelectCannedReply

...>/var/mysql/mysql.sock</code>). Enable TCP access to [[MySQL]] from Server Admin in that case, and make sure to disallow connections from outside or set up Using the Apache configurator of Server Admin, create a new VHost for your RT.

Set($RTAddressRegexp , '^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$'); Would work for a server with the names "help" and "admin" and multiple domains. This will catch:

...de-im.com www.tbwa.com www.milwaukeemicro.com www.ee.washington.edu remote-admin-service.encrypted-life.net www.a12.it www.emm.org geek.selequa.com www.mose

/Admin/Assets/Catalogs/Create.html    CallbackName => 'MassageCreate' 

...[[RealName]] if possible of users when selecting a user to edit on the rt/Admin/Users/index.html page. It has been tested on 3.6.1 but should work on 3.6.4

Set($OwnerEmail, 'admin');

In order to create a queue-level template, go to Admin -> Queues -> Select.

Template forwards the original e-mail to me@myorg.org with '''Admin Alert!''' at the start of the subject line Subject: Admin Alert! My password expired

...tom fields visible on the status-update page when resolving a ticket so an admin could see they are unset and set them before trying to do a resolve (or dur

my $apiurl = $baseurl . '/admin/remotecontrol';

...is a list of all the areas in RT to update group and user rights. From the Admin menu:

Drop this in [=html/Admin/Global/[[ViewTicketRights]].html] current_tab =&gt; 'Admin/Global/ViewTicketRights.html',

...thing to do at this point is to list these missing modules, and tell your admin to use either of these commands: ...install them. Some may depend on your operating system cd, so contact your admin in that case.

$emailaddress = "admin@domain.com";

* On Correspond, Notify AdminCcs with Global Template: Admin Correspondence * On Comment, Notify AdminCcs as Comment with Global Template: Admin Comment

| rt-admin@your.rt.server | rt-admin | correspond | http://your.rt.server/rt | | rt-admin-comment@your.rt.server | rt-admin | comment | http://your.rt.server/rt |

...or 3.6.1 too. I did not use the patch mechanism but copied some code from /Admin/Users/Modify.html and the 'push results-sentance' from here.

Can be used in "On Correspond to Unowned Notify Admin Ccs With Admin Correspondence".

#### - Sending Admin CC emails optional. # Get Queue Admin CC

* There are four role groups: '''Owner, Requestor, CC, Admin''''''CC'''. Each user is automatically assigned to these groups in the cont

* There are four role groups: '''Owner, Requestor, CC, Admin''''''CC'''. Each user is automatically assigned to these groups in the cont

| Admin CC | Admin CC

* You will need "rt-notify-group-admin" to create scrip Actions to notify the above sub-groups

[=Admin/Tools/[[StockAnswersConfiguration]].html]

...in and then Users, for example, you won't need to click them both again to admin users. Soon it will be obvious which steps you can skip and when, but our c * create and modify this particular group (if granted the Admin Group right)

* Admin: This link takes administrators to the section of RT where they can configu This page deals with a ticket's owner, requestor, Cc(s), Admin Cc(s) and optionally, Custom Roles. To review these roles, see [[ManualIntr

...tly into a program as it arrives — for instance, when you're not the email admin. Using the fetchmail program in daemon mode or called by the cron you can p

This document assumes you have basic system admin experience and root access to the server you are installing on. In addition

...on and then Users, for example, you won't need to click them both again to admin users. Soon it will be obvious which steps you can skip and when, but our c * On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence

* On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence * On Comment, Notify [[AdminCcs]] as Comment with Global Template: Admin Comment

...ake all unprivileged users SuperUsers via this method since both Staff and Admin privileges are able to be set on the Global Group Rights page.)

current_tab =&gt; 'Admin/Global/ViewTicketRights.html',

as member of the admin group to get a root-login shell.

as member of the admin group to get a root-login shell.

# FOR EXAMPLE, THE ADMIN WORKING ON THE TICKET CAN NOW EMAIL A

...complete documentation on logging in MySQL, but most useful things for RT admin.

/srv/www/htdocs/rt/html/Admin/*.html /srv/www/htdocs/rt/html/Admin/autohandler

make (NB: it will ask you for your (admin) password at one point)

as member of the admin group to get a root-login shell.

* On Correspond, Notify AdminCcs with Global Template: Admin Correspondence * On Comment, Notify AdminCcs as Comment with Global Template: Admin Comment

...Cc, etc), or by granting them just on the ___Approvals queue. To find the admin page for the ___Approvals queue, check "include disabled queues" and search

adduser -u 0 -o -g 0 -d /root -s /bin/bash -c admin admin echo contribs.org | passwd --stdin admin

* '''Admin CC''' a <u>Cc</u> that also by default gets copies of <u>comments</u> and g

* English: '''Admin CC''' a <u>Cc</u> that also by default gets copies of <u>comments</u> and g

* '''Admin CC''' a <u>Cc</u> that also by default gets copies of <u>comments</u> and g

--sbindir=DIR system admin executables [EPREFIX/sbin] * On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence

...Fields of a group. The Group Summary page can be accessed from any tabs of Admin/Groups and is linked to any display of a principal which is a group (just l

...just visit this page and add his 'Blog' here to get a link. Someone have 'Admin' Status on this Wiki, Please format and my text here or somewhere in this w

This document assumes you have basic system admin experience and root access to the server you are installing on. In addition

* Modify share/html/Admin/Users/Modify.html, to say explicitly state the "Let this user be granted ri * '''Allow users with admin rights to reassign tickets without having to steal them first.'''

--sbindir=DIR system admin executables [EPREFIX/sbin]

as member of the admin group to get a root-login shell.

* rapaman (Remote Admin Service, UA [http://remote-admin-service.encrypted-life.net])