How to override a global scrip or disable it for a specific queue

If you have a system-wide auto response scrip and want to disable it or override the message that is sent for only one or a few queues, you don't need to assign it individually for each of the queues you want to be enabled. Instead of that, you can create a Template on the Queue level, with the exact same name as the Global Template.

You can add a new content specific for that queue, or, if you don't want to send anything as auto respond for that queue, just save the template with no content and it won't be sent to that queue.

In order to create a queue-level template, go to Admin -> Queues -> Select.

Click the desired queue and go to the Templates tab -> Create.

Make sure the template has the exact same name as the global one in order to work (it is case-sensitive also).

Save it, and now the scrips that make the usage of this template shouldn't be triggered for this queue if you saved it without content, or send a custom message if you changed it.