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  • RT Config
    == Important config settings: ==
    2 KB (202 words) - 09:09, 24 June 2016

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  • RT SiteConfig
    ....pm is for. So for any changes you want made, copy the variables from [[RT Config|RT_Config]].pm and set them to your spec's in [[RT SiteConfig|RT_SiteConfig ...specific vars in [[RT Config|RT_Config]].pm, the rest of the vars in [[RT Config|RT_Config]].pm are left unchanged and still in action.
    732 bytes (125 words) - 05:13, 6 October 2016
  • SiteConfig
    ...fig settings in <code>${RTHOME}/etc/RT_Config.pm</code> as well as add new config variables as provided by various user [[Contributions]] or for your own pur You set a config variable like so:
    2 KB (245 words) - 16:37, 6 April 2016
  • MandrivaInstallGuide
    ...ndriva 2008.0 Powerpack the RPM install does not seem to work. Edited [[RT Config|RT_Config]].pm as per README.Mandriva and: Couldn't load RT config file %s as user root / group root.
    1 KB (232 words) - 16:14, 6 April 2016
  • EnableDisableReminders
    ...the existence of Reminders in your system with the "EnableReminders" [[RT Config|RT_Config]].pm setting.
    167 bytes (26 words) - 16:08, 6 April 2016
  • RT Config
    == Important config settings: ==
    2 KB (202 words) - 09:09, 24 June 2016
  • RenameInstance
    In RT 3.6 a new EmailSubjectTagRegex config option had been added which makes renaming much easier. You have to do: * change the name in the rtname config option.
    2 KB (265 words) - 16:36, 6 April 2016
  • WebExternalAuto
    From the [[RT Config|RT_Config]].pm file:
    229 bytes (33 words) - 16:39, 6 April 2016
  • WebFallbackToInternalAuth
    From the [[RT Config|RT_Config]].pm file:
    235 bytes (34 words) - 16:39, 6 April 2016
  • AdminUsers
    Note: In RT 3.8.4+ the user will also need the "Show Config Tab" permission
    320 bytes (39 words) - 16:03, 6 April 2016
  • Using ExternalAuth to authenticate against POP3
    + my $config = $RT::ExternalSettings->{$service}; + my $host = $config->{'host'};
    8 KB (712 words) - 16:39, 6 April 2016
  • PreventDoubleUpdate
    <script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/js/scriptaculous/scriptaculous.js?load=effects,con '''''<script type="text/javascript" src="<%RT->Config->Get('WebPath')%>/NoAuth/js/disableSubmit.js"></script>'''''
    2 KB (271 words) - 16:20, 6 April 2016
  • MakeClicky:Fedex
    Restart Apache after making the callback file (below) and editting the config file (above). Then whenever someone says "Fedex #333" in a ticket, it will my $web_path = RT-&gt;Config-&gt;Get('WebPath');
    3 KB (361 words) - 16:14, 6 April 2016
  • GlobalObjects
    == Config options == All options that you define in the RT config files are also global variables in RT namespace. You can use them in your c
    3 KB (486 words) - 16:11, 6 April 2016
  • Ubuntu 13.04 Server and Request Tracker
    ==Request Tracker config file settings== Run the following command to back-up the RT config file:
    6 KB (861 words) - 16:39, 6 April 2016
  • EditAttachment
    $AttachPath => RT->Config->Get('WebPath')."/Ticket/Attachment" ...$dbh = DBI->connect(RT::Handle->DSN, RT->Config->Get('DatabaseUser'), RT->Config->Get('DatabasePassword'));
    4 KB (496 words) - 16:08, 6 April 2016
  • WithEmailFacility
    ==Request Tracker config file settings== Run the following command to back-up the RT config file:
    6 KB (937 words) - 16:39, 6 April 2016
  • RecoverSuperUserRights
    ...ser safely. You'll need to run this as a local user that can access the RT config file.
    442 bytes (76 words) - 16:35, 6 April 2016
  • ApacheConfig
    Add the following lines to your RT's virtual host in the apache config: Add the following line to RT's virtual host config:
    4 KB (567 words) - 16:03, 6 April 2016
  • Add target attribute to Logo
    <a href="<%ARGS{'LogoLinkURL'}||RT->Config->Get('LogoLinkURL')%>"> target="<%ARGS{'LogoTarget'}||RT->Config->Get('LogoTarget')%>
    2 KB (449 words) - 16:03, 6 April 2016
  • EximConfig
    * [[Exim4Config]] - Debian exim4 example config (Separate mail host and RT servers)
    596 bytes (96 words) - 23:17, 22 August 2023
  • Exim4Config
    The following was tested on Exim 4.94.2 Debian split config. # yourself or use 'dpkg-reconfigure exim4-config'
    6 KB (922 words) - 03:42, 23 August 2023
  • CNEdition
    * [[RT Config|RT_Config]] &amp; [[RT SiteConfig|RT_SiteConfig]]
    2 KB (108 words) - 16:03, 6 April 2016
  • NoConnectionToSyslog
    ...an changing the RT.pm script. The following text is a description from the config file:
    2 KB (301 words) - 16:15, 6 April 2016
  • SuppressOutgoingMail
    This modification allows you to turn off ALL outgoing mail by using a new config variable. It is useful if you need to load tickets into a live system from All that's required is a new config variable (we called it $RT::[[MailSendingOff]]) and a minor mod to RT/lib/A
    5 KB (726 words) - 06:42, 21 July 2016
  • Blacklist
    Add the following property to the $RT_HOME/etc/[[RT Config|RT_Config]].pm
    846 bytes (118 words) - 16:03, 6 April 2016
  • DebianJessieInstallGuide
    this installs apache as well as sample config files in /etc/request-tracker4 (I think, they might just be there from the * /etc/request-tracker4/ (contains rtconfig.pm and sample config files for apache)
    4 KB (542 words) - 15:57, 19 December 2016
  • EmailInterface
    == RT's config file == ...mplete description then you '''MUST''' always read description in the main config file.
    6 KB (898 words) - 07:24, 5 September 2023
  • UbuntuRT3.6onDapper
    * Backup the RT config file. I like to do this for every conf file I modify ==== Add the Virtual Host Config ====
    4 KB (578 words) - 16:39, 6 April 2016
  • UbuntuInstallGuide2
    * Backup the RT config file. I like to do this for every conf file I modify ==== Add the Virtual Host Config ====
    4 KB (590 words) - 16:39, 6 April 2016
  • SpawnChildTicket
    ...ulldown of allowed child queues. It gets the list of allowed queues from a config variable. This lets me say that the Bugs queue can spawn children in the Bu # this is kinda klunky, take the things from the config
    4 KB (590 words) - 16:37, 6 April 2016
  • SendmailTips
    == RT performance and sendmail config == ...time mails stay in the queue before processing. Ok, lets write it down to config files:
    2 KB (404 words) - 16:37, 6 April 2016
  • RTIRInstallation
    Then edit your [[RT Config|RT_Config]] (or [[RT SiteConfig|RT_SiteConfig]]) to replace the line:
    1 KB (147 words) - 16:24, 6 April 2016
  • BounceMerge
    ...quotemeta($RT::VERSION) .'-\d+-\d+-\d+\.(\d+)-\d+-\d+@'. quotemeta(RT-&gt;Config-&gt;Get('Organization')) .'&gt;'; my $rttregex = '^X-RT-Ticket: ' . quotemeta(RT-&gt;Config-&gt;Get('rtname')) .' #(\d+)';
    3 KB (457 words) - 05:02, 17 November 2016
  • GentooInstallGuide
    ...<code>rt</code>. If the <code>vhosts</code> flag is disabled, <code>webapp-config</code> will be run automatically. # webapp-config -I -h myrt -d rt rt 4.0.5
    9 KB (1,424 words) - 16:11, 6 April 2016
  • UbuntuHardyInstallGuide
    * Backup the RT config file. I like to do this for every conf file I modify ==== Add the Virtual Host Config ====
    4 KB (622 words) - 16:39, 6 April 2016
  • LdapUserLocalOverlay
    # * Add $LdapEmailAttrMatchPrefix config variable to make alternate email # * Added LdapConfigInfo() to get integrated config info
    22 KB (2,329 words) - 16:14, 6 April 2016
  • AutoReplyWithoutQueueNameOrDescription
    if (RT-&gt;Config-&gt;Get('UseFriendlyFromLine')) {
    1 KB (155 words) - 16:03, 6 April 2016
  • DevelMode
    '''Devel''''''Mode''' - config option that allows developers to avoid server restarts and [[CleanMasonCach
    1 KB (171 words) - 16:08, 6 April 2016
  • FastCGIFAQ
    RT couldn't load RT config file /usr/local/rt/ymd/rt3.8.8/etc/[[RT Config|RT_Config]].pm as: Can't locate [[RT Config|RT_Config]].pm in @INC ( . . .
    4 KB (622 words) - 16:09, 6 April 2016
  • UpgradingFrom344to386 SLES10
    ...o it took some editing rather than just duplicating the previous version's config file. Copy RT_Config.pm over and edit as needed. Some examples:
    3 KB (433 words) - 16:39, 6 April 2016
  • Rt logins email2ldap
    # Get configuration from RT Config my $config = $RT::ExternalSettings-&gt;{$service};
    13 KB (1,630 words) - 16:36, 6 April 2016
  • CloseAll
    #Load RT's config file
    1 KB (185 words) - 16:03, 6 April 2016
  • How to create options to move tickets to a Spam Queue
    ...Queue list portlet uses default search format, so you will need to update config $DefaultSearchResultFormat accordingly, e.g.
    2 KB (275 words) - 07:56, 22 June 2023
  • Queue
    ...ge this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki
    1 KB (207 words) - 16:20, 6 April 2016
  • ShowDashboardTabs
    % RT->Config->Get('WebPath'),
    2 KB (190 words) - 16:37, 6 April 2016
  • UseRtCrontool
    --log - Adjust LogToScreen config option ...st created. This user should have read access to the RT files such as [[RT Config|RT_Config]].pm and [[RT SiteConfig|RT_SiteConfig]].pm. If, for example, the
    4 KB (635 words) - 16:39, 6 April 2016
  • Customizing
    = Config =
    1 KB (210 words) - 16:03, 6 April 2016
  • SessionTimeout
    Set `AutoLogoff` Setting in your config, i.e. to 60 Minutes:
    1 KB (210 words) - 10:07, 14 February 2020
  • Reminders
    {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Target->Id}
    2 KB (195 words) - 16:49, 29 November 2021
  • Rt3 macosxMpp
    ...sudo make sudo make install sudo make initialize-database sudo cp etc/[[RT Config|RT_Config]].pm /opt/rt3/etc/[[RT SiteConfig|RT_SiteConfig]].pm sudo chown r ....pm"; &gt; &gt; require $RTIR_CONFIG_FILE &gt; || die ("Couldn't load RTIR config file '$RTIR_CONFIG_FILE'\n$@"); &gt; /_shared/images/dummy.gif
    8 KB (1,279 words) - 16:36, 6 April 2016

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