Unofficial Installation Guide
This is an unofficial installation guide. It may be outdated or apply only to very specific configurations and versions. The official and maintained installation steps for RT are in the README and UPGRADING documents included in the official
This page contains out of date and possibly misleading information or instructions such as installation methods or configuration examples that no longer apply. Please consider this warning when reading the page below.
More About RTIR
Before starting RTIR installation, make sure your system has the following Perl packages installed:
Version.pm : libsort-versions-perl
YAML.pm : libconfig-yaml-perl
These dependencies are not checked during installation and abort it.
Installation is a fairly straightforward process (this process assumes that you already have a fully functional instance of RTFM2.4.1 or newer installed and that you are not upgrading a previous installation of RTIR) :
wget http://download.bestpractical.com/pub/rt/release/RT-IR-2.4.1.tar.gz tar xvzf RT-IR-2.4.1.tar.gz cd RT-IR-2.4.1 perl Makefile.PL make install make initdb
Set(@Plugins, 'RT::FM', 'RT::IR');
Finally, restart your webserver: