RTIRInstallation

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Unofficial Installation Guide

This is an unofficial installation guide. It may be outdated or apply only to very specific configurations and versions. The official and maintained installation steps for RT are in the README and UPGRADING documents included in the official .tar.gz packages.

Outdated

This page contains out of date and possibly misleading information or instructions such as installation methods or configuration examples that no longer apply. Please consider this warning when reading the page below.


More About RTIR

http://www.bestpractical.com/rtir/

Perl prerequisites

Before starting RTIR installation, make sure your system has the following Perl packages installed:

Version.pm : libsort-versions-perl

YAML.pm : libconfig-yaml-perl

These dependencies are not checked during installation and abort it.

RTIR Installation

Installation is a fairly straightforward process (this process assumes that you already have a fully functional instance of RTFM2.4.1 or newer installed and that you are not upgrading a previous installation of RTIR) :

cd /usr/local/src

wget http://download.bestpractical.com/pub/rt/release/RT-IR-2.4.1.tar.gz
tar xvzf RT-IR-2.4.1.tar.gz
cd RT-IR-2.4.1
perl Makefile.PL
make install
make initdb

Then edit your RT_Config (or RT_SiteConfig) to replace the line:

Set(@Plugins, qw(RT::FM));

by:

Set(@Plugins, 'RT::FM', 'RT::IR');

Finally, restart your webserver:

/etc/init.d/httpd stop

/etc/init.d/httpd start