Unofficial Installation Guide
This is an unofficial installation guide. It may be outdated or apply only to very specific configurations and versions. The official and maintained installation steps for RT are in the README and UPGRADING documents included in the official
This page contains out of date and possibly misleading information or instructions such as installation methods or configuration examples that no longer apply. Please consider this warning when reading the page below.
Installing Request Tracker
For the moment, rt is avaliable only on cooker.
Installing the rpm
Be sure to have contrib and main defined in urpmi.cfg.
Then, use urpmi to install rt :
^^^ The above does not work as of 080506 utilizing usc.edu repository. urpmi rt does not return any relavent packages.
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rt-3.6.3-1mdv2007.1.noarch.rpm on Mandriva 2008.0 Powerpack the RPM install does not seem to work. Edited RT_Config.pm as per README.Mandriva and:
$ sudo rt-setup-database --action init --dba root --prompt-for-dba-password
Couldn't load RT config file %s as user root / group root.
The file is owned by user %s and group %s.
This usually means that the user/group your webserver is running as cannot read the file.
Be careful not to make the permissions on this file too liberal, because it contains database
passwords. You may need to put the webserver user in the appropriate group (%s) or change
permissions be able to run succesfully '/etc/rt/RT_Config.pm'
Search pattern not terminated at /etc/rt/RT_Config.pm line 588.
Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
RPM install on Mandriva is NOT working right.
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