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MattMillard
We've used RT for our help desk for 3 years now and love it. * Red Hat Enterprise Linux 3

174 bytes (26 words) - 16:14, 6 April 2016
StephenFung
Testing RT 3.4.1 on a Fedora 3 Linux box.

41 bytes (7 words) - 16:37, 6 April 2016
OnWatcherChange
Just change "Cc" in line 3 to "[[AdminCc]]" to look for that change. Original version by Taan posted t To trigger on the removal of a watcher, change "[[AddWatcher]]" in line 3 to "[[DelWatcher]]".

570 bytes (81 words) - 18:56, 13 August 2016
SearchOnDates
* created more than 3 days ago Created < "-3 days"

628 bytes (102 words) - 16:37, 6 April 2016
GetSoftwareVersions
== RT 3 == RT configure rt-4.4.3-60-g816ad9b68

1 KB (173 words) - 17:11, 27 January 2019
How to create options to move tickets to a Spam Queue
...yRT/Elements/Tabs/Privileged" with the following content(Replace queue id "3" with your real Spam queue id): ...if ( $ticket->CurrentUserHasRight('ModifyTicket') && $ticket->Queue != 3 ) {

2 KB (275 words) - 07:56, 22 June 2023
SeverityCodes
Severity 1 - Chimera Severity 2 - Low Severity 3 - Average Severity 4 - High Severity 5 - Critical Severity 6 - Emergency <nowiki> ETC 1 2 3 4 5 6

4 KB (578 words) - 16:37, 6 April 2016
GarrettHoneycutt
...e implemented RT for various organizations. The most interesting being for 3[[GUpload]].com where it was tied into our development system (CVS then SVN)

383 bytes (59 words) - 16:11, 6 April 2016
Stage
There are 3 stages: "[[TransactionCreate]]" and "[[TransactionBatch]]" and Disabled.

241 bytes (33 words) - 16:37, 6 April 2016
ExternalAuthentication
== 3. Manual Overlays ==

2 KB (240 words) - 16:08, 6 April 2016
GetWatcherInfoByTicket
* each group(3) has members, join CGM table and found members of (3) ...record with same id, lets find all this principal records for our members(3)

2 KB (281 words) - 16:11, 6 April 2016
Debian Squeeze Source Install Guide
==RT 3== RT 3 dependencies in squeeze repository:

4 KB (267 words) - 16:08, 6 April 2016
X-Priority
...es (0--100), and messages without priorities (negative values) default to '3' (Normal).

385 bytes (59 words) - 16:39, 6 April 2016
Translation
...tted po file updates directly, please run the procedure documented in step 3. === 3. republish what's in the repository ===

3 KB (429 words) - 16:39, 6 April 2016
Fixing Fulltext Indexing in Request Tracker RT
=== Step 3: Restart Web Server ===

2 KB (285 words) - 09:06, 13 June 2023
ViewMyRequests
== Step 3 ==

3 KB (356 words) - 16:39, 6 April 2016
Openindiana
pkg install gcc-3 apache-22 mysql-51 mysql-51/library header-math gd gnupg # remove -xprefetch=auto -xprefetch_level=3 -mt -fns=no -fsimple=1 -xbuiltin=%all -xlibmil -xlibmopt -xnorunpath

2 KB (243 words) - 16:15, 6 April 2016
TimedNotifications
0 3 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL \ --search-arg "Owner = '10' AND Created < '2 days ago' AND Created > '3 days ago'" \

3 KB (406 words) - 16:39, 6 April 2016
Add target attribute to Logo
==Step 3==

2 KB (449 words) - 16:03, 6 April 2016
SimpleSearchIncludeResolved
The 3.8 Series automagically limits searches to active tickets. Despite [[SimpleS == Solution 2: 3.6 Behavior (results regardless of status) ==

3 KB (488 words) - 16:37, 6 April 2016
SetStartingId
mysql> INSERT INTO auto_inc_test VALUES( 3 ); | 3 |

4 KB (675 words) - 16:37, 6 April 2016
SetTimeWorkedAutomatically
...="orange">$1, $2, $3, $4, $5, <fo ...="orange">$1, $2, $3, $4, $5, <fo

12 KB (1,799 words) - 16:37, 6 April 2016
SetCustomFieldViaMail
= RT 3.8 = Posted & Tested on 3.8.7 by [mailto:webdelic@gmail.com webdelic@gmail.com]

4 KB (434 words) - 23:41, 20 February 2019
Ticket Lifetime Report
# 3. make this available via the web interface with graphing goodness my $query = qq[ Created > '3 months ago' AND Queue = 'Support Desk' AND Status = 'resolved' ];

5 KB (601 words) - 11:20, 18 April 2019
OnCreateCheckCF
This is implemented on RT 3.8.4. ===== 3. Creating the template =====

4 KB (581 words) - 03:02, 7 July 2016
DivideTicketIntoSubtasks
my($link, $subj, $body) = ($1, $2, $3||''); ==Nested Subtickets Variant 3==

7 KB (823 words) - 21:14, 13 August 2016
ShredderControl
if [ $3 ] ; then wait=$3

6 KB (785 words) - 10:40, 6 February 2019
Videos
* [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging]

1 KB (190 words) - 09:54, 4 February 2022
QuicksearchSummary
IT 3 5 * Works with RT 3.4.1

8 KB (1,342 words) - 16:20, 6 April 2016
LdapSiteConfigSettings
#Set($LdapSSLVersion, 3); #Set($LdapAuthSSLVersion, 3);

7 KB (856 words) - 16:14, 6 April 2016
Attaching common files without storing in RT database
...ttachment only once in RT's database. This customization involves creating 3 callbacks, replacing one RT component, and overriding on RT library method. ====Step 3.====

6 KB (725 words) - 16:03, 6 April 2016
QuickResolveandQuickReject
=== Step 3: ===

5 KB (624 words) - 16:20, 6 April 2016
Zenity quick ticket script
...="Unplanned,NotUrgent: $inp" set Queue=Diverse set Priority=0|awk '{print $3}')

896 bytes (127 words) - 16:39, 6 April 2016
LdapUserLocalOverlay
$RT::Logger->warning((caller(0))[3], my $ldap = $self->_GetBoundLdapObj('Auth', version=>3);

22 KB (2,329 words) - 16:14, 6 April 2016
CurrentUserEmail
3 - apply the below diff (which really only adds the three lines.

1 KB (150 words) - 16:03, 6 April 2016
SpellChecking
...nable to reproduce. We are a reasonably high volume RT implementation with 3,000+ tickets a month, so I'm not sure if part of the issue might be load. ...rver process to make sure it catches the same. On my [[RedHat]] Enterprise 3 system that is:

3 KB (495 words) - 16:37, 6 April 2016
AutoSetOwnerForQueue
'''The procedure involves 3 actions:''' 3. Creating this Global scrip

3 KB (509 words) - 16:03, 6 April 2016
EmailRouting
'\@hotmail\.com' => "Queue 3",

1 KB (191 words) - 22:19, 17 August 2017
KenBrush
...'net_ldap_args' => [ version => 3 ],

4 KB (214 words) - 16:11, 6 April 2016
UseRtTool
* Display all tickets in Queue number 3 where there is no due date and the ticket isn't closed. bin/rt ls -o -Created -t ticket "Queue = '3' and due = 'Not set' \

5 KB (818 words) - 16:39, 6 April 2016
Rt3 macosxMpp
...ttp://fsck.com/pub/rt/devel/rt-3-0-4.tar.gz tar xvfz rt-3-0-4.tar.gz rm rt-3-0-4.tar.gz /_shared/images/dummy.gif /_shared/images/dummy.gif cd /usr/local/src/rt-3-0-4 ./configure --with-db-rt-pass=XXX perl sbin/rt-test-dependencies --with

8 KB (1,279 words) - 16:36, 6 April 2016
SendEmail
==== Example 3 ====

6 KB (911 words) - 16:37, 6 April 2016
CLI
This is a command-line interface to RT 3.0 or newer ...list of ten users; the same list can also be written as "user/ams,root,1,2,3,5,7,8-10".

6 KB (976 words) - 23:11, 1 July 2020
QuickCreate
-%#<tr><td colspan="3"><textarea cols="50" rows="3"></textarea></td></tr>

5 KB (768 words) - 16:20, 6 April 2016
LdapSiteConfigSettingsForActiveDirectory
#Set($LdapSSLVersion, 3); #Set($LdapAuthSSLVersion, 3);

6 KB (863 words) - 16:14, 6 April 2016
Setting Up HTTPS for Request Tracker on AWS AMI
# Set to 3 mins from default of 40 # Also 3 mins from default of 60

4 KB (528 words) - 10:02, 2 June 2023
RemoteControlLimeSurvey2
==Implementing a Survey using LimeSurvey Version 2 with RT 3.8== 3. Change the Global Template "Resolved" as following:

2 KB (234 words) - 16:36, 6 April 2016
FreeBSDupgradeTo3 8 2
My notes on our upgrade of 3.4.2 to 3.8.2. Existing server is running [[FreeBSD]] 5.4 and we used the [[FreeBSDIn [usr/local/src/rt-3.8.2]# make fixdeps

6 KB (834 words) - 16:09, 6 April 2016
EscalateTicketOnAction
3. Set Action to "User Defined"

2 KB (256 words) - 16:08, 6 April 2016
TicketOwnershipPermissions
3. Check this set of logic 3. Change the owner to the new owner

6 KB (914 words) - 16:39, 6 April 2016
PreventDoubleUpdate
...rom making multiple updates. This has been tested with RT 3.8.8 in Firefox 3, Google Chrome 8, and Internet Explorer 8.

2 KB (271 words) - 16:20, 6 April 2016
Wikia Move
* Over the weekend of July 3-5 the wiki was hit by spam. The spam has been cleaned up, but if anyone con

2 KB (272 words) - 09:03, 22 July 2016
Rt-askForFeedback
# Crontab would look like this to run twice a day, at 10:15am and 3:15pm "stalled" => 60 * 60 * 24 * 3, # 3 days before warn about stalled

12 KB (1,499 words) - 16:36, 6 April 2016
SimpleSearchExcludeResolved
In RT 3.6.x the Simple Search matches tickets regardless of status by default. Olde 3. Enjoy. -- Dan O'Neill 2008/03/02

2 KB (236 words) - 16:37, 6 April 2016
RHELorCentOSusingEPEL
= Request Tracker 3 installation =

2 KB (314 words) - 16:23, 6 April 2016
OnResolveOnce
3. Give the scrip a name, such as "[[OnResolveOnce]]"

2 KB (317 words) - 18:52, 13 August 2016
ColorizedLinks
== Brew Your Own (tested 3.4 & 3.6) == 3. Copy /rt_path/share/html/Elements/[[ShowLink]] under local tree

2 KB (323 words) - 16:03, 6 April 2016
NTLM
3. Install the module 3. From the "Add/Remove Snap-in" dialog, hit the "Add" button.

5 KB (706 words) - 16:15, 6 April 2016
ChangeDefaultRTAtAGlance
= RT 3.6.4 = With 3.6.4 you can easily modify the "RT At A Glance" summary as follows.

5 KB (764 words) - 16:03, 6 April 2016
Proxmox VE RT Appliance
(Currently based on: RT 3.8.7) 3. Download the RT appliance directly via the integrated appliance template d

2 KB (327 words) - 16:20, 6 April 2016
PostgreSQLFullTextTrgm
+ my $not = lc(substr($args{'OPERATOR'}, 0, 3)) eq 'not';

3 KB (320 words) - 09:05, 13 July 2018
LdapOverlay
...y http://marc.free.net.ph/attach/[mailto:3@20040303.190901.a2d55cc6.attach 3@20040303.190901.a2d55cc6.attach] (Previous post http://thefeed.no/marcus/rt

2 KB (401 words) - 16:14, 6 April 2016
EximConfigVirtualDomain
3. Modify your [[ACLs]] to permit virtual domains:

3 KB (321 words) - 16:08, 6 April 2016
RTAddressRegexp
...l them into template ^(escaped address 1|escaped address 2|escaped address 3|...)$

3 KB (450 words) - 16:24, 6 April 2016
AnyReminderTransaction
Tested only on 3.6.3 3. Run the RT3 Setup Database tool specifying to insert the datafile just sav

3 KB (332 words) - 14:21, 13 August 2016
NotificationsTuning
So this user is requestor, owner, and admincc : he gets 3 emails on each correspondence. The issue was consulted with [https://bestpr ...w file local/lib/RT/Action/Notify.pm) . It has been tested on RT 3.8.2 and 3.8.7. It's not dealing with for example ticket disabled users. But here it

19 KB (2,285 words) - 09:53, 18 July 2018
SpamFiltering
...m/SpamAssassin.pm based on RT::Interface::Email::Filter::SpamAssassin from 3.8.1 == 3. Mis-handled messages ==

8 KB (1,221 words) - 12:28, 19 July 2016
SideBySideTicketScreen
3) Changed the layout of the page to be a two-column, single-row table, with

3 KB (430 words) - 16:37, 6 April 2016
SendmailTips
1.2.3.4 RELAY 3) Now add an entry for the rt server alias:

2 KB (404 words) - 16:37, 6 April 2016
RT4 & Kerberos & SSO & Ubuntu 10.04 & Apache 2 & AD & Windows Server & Adding User Data & a lot of Windows Clients
log level = 3 ''(logs a lot, but not everything)'' ===='''3. Add your RT Server to the Active Directory'''====

11 KB (1,504 words) - 16:24, 6 April 2016
FedoraCore5InstallGuide
...of RT installed via "yum install rt3" is RT 3.4.5. (At 29 June 2007, RT3.6.3) See the file /usr/share/doc/rt3-3.4.5/README.fedora for details of configuration of RT3 for FC5. Follow the i

9 KB (1,358 words) - 16:09, 6 April 2016
Non-Privileged User Installation
*Perl > 5.8.3 *[MySQL > 4.1 (With InnoDB support)] OR [SQLite > 3.0] OR [Postgres > 8.1] OR [Oracle > 9iR2]

6 KB (1,022 words) - 16:15, 6 April 2016
AutomaticTextareaAutosave
...or right-click and select Text->Load) and select the file you picked in 3 above

3 KB (458 words) - 16:03, 6 April 2016
RT 3.999 Jifty Experimental
git checkout 3.999-trunk http://github.com/bestpractical/rt/tree/3.999-trunk

3 KB (364 words) - 16:34, 6 April 2016
RT3BatchStats
The scripts should work with both RT2 and RT3. '''Note: For 3.4.1, v.0.1 had one change''' that needed to be made for the rt3-stats to wo * Postgresql and 3.6.1 updates:

3 KB (443 words) - 16:23, 6 April 2016
DebianSargeInstallGuide
* Apache 1.3 SSL med mod_perl * RT-3.6.3

8 KB (1,041 words) - 16:08, 6 April 2016
RT3StatisticsPackageTimeWorked
<INPUT TYPE=text MAXLENGTH=2 SIZE=3 VALUE="<% 1+$max %>" NAME="max"> ...$days[(localtime($date->Unix))[6]]."%20". (localtime($date->Unix))[3];

13 KB (1,167 words) - 16:23, 6 April 2016
Full Text Search Portlet
After the release of RT 4.0 we began investigating the migration from our 3.8.x RT installation. for (i=3;i>=0;i--) {

4 KB (565 words) - 03:49, 20 June 2016
AllowSuperUserToReassignTickets
...restarted apache and it seems to be working fine. (we are currently using 3.2.) Any thoughts? We're on [[FreeBSD]] 5.4, using RT 3.4.2.

8 KB (1,200 words) - 16:03, 6 April 2016
SuSE93InstallGuide
This is a guide on how to install RT 3.x on a [[SuSE]] 9.3 server using Exim as a mail server. * RT 3.4.4

2 KB (393 words) - 16:37, 6 April 2016
Debug
Maybe not everyone knows this but if you use mod_perl and RT(2/3) then you can use this in httpd.conf:

3 KB (470 words) - 16:08, 6 April 2016
ConfigureEscalation
3. Setup the starting priority, final priority and default due date for a que

3 KB (494 words) - 17:35, 11 November 2016
AnyTransactionSource
3. Run the RT3 Setup Database tool specifying to insert the datafile just sav

4 KB (527 words) - 14:15, 13 August 2016
CloningQueues
OK -- This doesn't work in 3.8.8 :) -- [[TomL]] <td colspan="3">

4 KB (554 words) - 16:03, 6 April 2016
EditAttachment
$attach = $3;

4 KB (496 words) - 16:08, 6 April 2016
MSExchangeRelay
3. Create user accounts on the Exchange server and have RT use [[fetchmail]] ...need to do on the RT server to get it to accept email (using [[CentOS]] 4.3). ... Well, I've set it up how it looks like it should work on the RT serve

4 KB (631 words) - 16:14, 6 April 2016
RTLogins
garcial,3

4 KB (464 words) - 16:27, 6 April 2016
Qmail
$info{'domain'} = $3 if defined($3); =over 3

13 KB (1,792 words) - 16:20, 6 April 2016
RTFM
The following is my observation based on RTFM 2.0.4 and RT 3.4.0 - I posted this on the forum and received no responses so I am unsure i Some RT idiosyncrasies (rt 3.4.1, rtfm 2.0.4). http://en.wikipedia.org/wiki/Help:Wikitext_examples is us

12 KB (1,787 words) - 16:24, 6 April 2016
MakeClicky
= 3.8.x = ...keClicky]]/Default' otherwise it will not be picked up by rt. Doc fixed in 3.8.5. '''NOTE''' that such things should be reported via bug tracker.

9 KB (1,268 words) - 08:51, 5 February 2020
DailyStat
3. Add to this to crontab - This works fine on RT 3.22

3 KB (449 words) - 16:08, 6 April 2016
Integrating RT Email with Google Mail (Gmail)
*/3 * * * * user /usr/bin/getmail --rcfile=/home/user/.getmail/getmailrc --quie

4 KB (580 words) - 11:42, 19 May 2022
DatabaseAdmin
The following is a brief overview of the RT (3.0.x) schema and some tips on examining the database. Also, very occasionall 3) Each role group has principal record. 

4 KB (621 words) - 16:08, 6 April 2016
FedoraInstallGuide1-1
3) Once server install is done go into services and select httpd and mysqld t

4 KB (500 words) - 16:09, 6 April 2016
ManualScrips
= Appendix 3 =

5 KB (706 words) - 14:51, 2 April 2019
PrivilegedUsers
3. What happens when an unprivileged user is added to a group that has additi

4 KB (658 words) - 19:29, 23 January 2018
EditCustomFieldsOnUpdate
== RT 3.8 == This should work on almost any version of 3.8. When 3.8.8 is released, there are a few extra callbacks in Update.html that you co

4 KB (632 words) - 16:08, 6 April 2016
Rt-google-charts
...r historical information on RT queues. Information below is relevant to RT 3.8 ...e a 16 month cycle on a 4500 record database on an ESX clustered host with 3[[GHz]] Xeon, 2GB RAM, took 6.5 seconds.

4 KB (617 words) - 20:56, 9 November 2022
ViewTicketRights
...id%>"><%$session{[[CurrentUser]]}->Name%> <OPTION VALUE="3">Everyone <OPTION VALUE="4">Privileged Users <OPTION VALUE="5"&

6 KB (1,016 words) - 16:39, 6 April 2016
FastCGIConfiguration
<ul><li>RT 3.8</li><li>nginx</li><li>MySQL</li><li>Ubuntu 10.04</li></ul> = Configuring RT 3.2 and newer to run in FastCGI mode =

23 KB (3,046 words) - 09:33, 30 June 2017

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