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- # Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field402 bytes (63 words) - 09:56, 20 June 2023
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- ...allows the user to associate existing custom field values with the custom field's objects, e.g. tickets, users, etc.204 bytes (34 words) - 16:15, 6 April 2016
- [[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which commit action. Code has access to <code>$self</code> object that is i404 bytes (58 words) - 16:03, 6 April 2016
- ==import-custom-field-values== I use this script to populate a "select one from many" custom field from a text file generated from a database query.2 KB (294 words) - 12:15, 6 August 2016
- [[Scrip]] field that is '''only''' used when [[ScripAction]] is 'User-Defined'. You should put code into this field which prepare action to commit(cleanup) phase. Code has access to $self obj433 bytes (64 words) - 16:03, 6 April 2016
- The following combination of a custom field and scrip allows users of the [[SelfService]] interface to defined an initi == Custom Field ==1 KB (169 words) - 16:11, 6 April 2016
- $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); { FIELD => 'Created', ORDER => 'DESC' },1 KB (182 words) - 15:30, 14 August 2016
- # Click your custom field (Location) ...the Rights for Staff tab if you'd like them to be able to edit your custom field402 bytes (63 words) - 09:56, 20 June 2023
- ...r defined property that can be applied to various parts of RT. Each custom field has a Name, Description and Type. == Custom Field Types ==3 KB (510 words) - 09:23, 24 July 2023
- == Changing the Size of a Custom Field Text Area Edit Box == If you feel that the "TextArea" custom field edit box is a little small and square for your liking, you can change it ea383 bytes (66 words) - 16:03, 6 April 2016
- {$Ticket->FirstCustomFieldValue('Your Custom Field Name');} ...to enter is the one that is displayed in the ticket window, not its custom field name that ExtractCustomFieldValues uses. Make sure you include the single q1 KB (197 words) - 16:03, 6 April 2016
- $Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' ); $Attachments->Limit( FIELD => 'Filename', OPERATOR => '!=', VALUE => '' );2 KB (274 words) - 07:10, 4 March 2019
- # a custom field called "CustomField" # It's an example of scanning attachchments and setting a custom field2 KB (246 words) - 16:37, 6 April 2016
- To specify a To: field in a template and nothing else the first line of the template must be: ContentType => the content-type of the Content field2 KB (276 words) - 16:39, 6 April 2016
- ===== 1. Custom field creation ===== First create a new custom field: Configuration -> Custom Fields -> Create2 KB (272 words) - 02:59, 25 July 2018
- This [[Template]] part adds ticket custom field values to mail. ...bled, a script might trigger a Template at a point in time when the custom field is not yet available because it had not been processed yet.2 KB (281 words) - 16:03, 6 April 2016
- ...etailed status when you resolve a ticket. This patch will display a Custom Field on Update.html when the DefaultAction is "resolved". Edit <code>$CustomFieldName</code> to match the name of the Custom Field you want to display.805 bytes (122 words) - 16:08, 6 April 2016
- ...how a certain set of custom fields for editing and display. If the control field did not have that value, we wanted to hide those custom fields entirely. # "Remove" each child field from $CustomFields to not show it2 KB (268 words) - 16:39, 6 April 2016
- Use <tt>$self->TransactionObj->Field</tt> to get the actual value of the specified type. For example: ...self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}2 KB (270 words) - 06:53, 5 January 2024
- 1. Create a Scrip: [[ExtractCF]] On Create Extract Custom Field Values with template [[CustomFieldExtract]] Script Fields: Description: ExtractCF Condition: On Create Action: Extract Custom Field Values2 KB (345 words) - 16:08, 6 April 2016
- :* Custom Fields > Select > [select custom field] > Group Rights :* Custom Fields > Select > [select custom field] > User Rights2 KB (272 words) - 14:29, 18 February 2021
- field => $QualifiedField, + my $field = $QualifiedField;3 KB (320 words) - 09:05, 13 July 2018
- * Create a custom field (user account) with the list of mail to add to the ticket as Requestor. (Do Configuration -> Custom Field -> new Custom Field2 KB (359 words) - 08:46, 23 August 2017
- It also triggers if the custom field is changed, but makes no effort to delete any links. # If create or change to custom field1 KB (219 words) - 20:51, 13 August 2016
- * [[AutoCompleteEmail]] - auto-completion for the requestor field, using AJAX * new formatting module for a "wiki-text" custom field1 KB (210 words) - 16:11, 6 April 2016
- You may want to create a mandatory custom field, so that people will have to fill the value before being able to submit a n ===== 1. Custom field creation =====4 KB (581 words) - 03:02, 7 July 2016
- $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' ); $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );4 KB (434 words) - 23:41, 20 February 2019
- ...le border="1" cellspacing="0"> <tr> <th colspan="2" >Custom Field</th> <th colspan="<% scalar @queues %>" >Ticket Queue< ...>Limit( FIELD => '[[ObjectId]]', VALUE => 0 ); % $ocfs->Limit( FIELD => '[[ObjectId]]', VALUE => $queue->Id ); % if ($ocfs->Count) {6 KB (1,016 words) - 16:39, 6 April 2016
- ==Custom Field== ...arm or confusion, so if you can hide it, do that. Note that the Validation field here is really not needed, but left in place as an extra layer of protectio5 KB (700 words) - 16:15, 6 April 2016
- || ( $type eq 'Set' && $txn->Field eq 'Status'); || ( $type eq 'Set' && $txn->Field eq 'Status');8 KB (1,104 words) - 13:50, 15 August 2016
- <th colspan="2" >Custom Field</th> % $ocfs->Limit( FIELD => 'CustomField', VALUE => $cf->Id );6 KB (1,055 words) - 16:39, 6 April 2016
- #Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') ...tep process beats me, especially when they have an Enabled checkbox on the field definition in step 1)2 KB (280 words) - 16:37, 6 April 2016
- ($transaction->Field eq "TimeEstimated") &&321 bytes (40 words) - 16:15, 6 April 2016
- ...eld for work order numbers. Sending comments to a ticket based on a custom field value is a bit more complicated but uses the same framework. Any email sent ...tead of rt-mailgate. This is to allow ticket id lookup based on the custom field.2 KB (292 words) - 16:37, 6 April 2016
- ...n into Custom Fields. In the following example "19" is the # of the custom field, not the Name. ...initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>1 KB (192 words) - 16:08, 6 April 2016
- return undef unless $txn->Field =~ /^MergedInto$/i; return undef unless $txn->Field =~ /^MergedInto$/i;4 KB (487 words) - 18:51, 13 August 2016
- ...ange boxes and fields for other manipulations and for example you want set field X on status change. RT sets status (create transaction) in create stage you $transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );4 KB (564 words) - 13:09, 19 July 2016
- ...instead of just Time Worked field. This makes it easier to keep Time Left field up to date. ...s the new value for Time Left when Time Worked is updated. If Time Worked -field is manually changed, the event handler is disabled.4 KB (473 words) - 16:39, 6 April 2016
- foreach my $field (@{$EmailFields}) my $value = $ARGSRef->{$field};4 KB (501 words) - 16:39, 6 April 2016
- # Query our LDAP server to set a ticket custom field that identifies the requestor's school # Based on the value of that custom field, notify the tech (or techs) at that school.5 KB (841 words) - 16:03, 6 April 2016
- $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); # $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond', ENTRYAGGREGATOR => 'OR', OPERATOR => '='4 KB (385 words) - 20:31, 27 April 2017
- I did not want the escalation changing the "Last Updated By" field. I adjusted the sub Commit section (2nd Line) with the following: my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 09 KB (1,058 words) - 16:08, 6 April 2016
- == Custom Field Setup == ...he name of the field should suggest the subtask to the reader, because the field description doesn't show up anyplace useful. We created custom fields 'Orde8 KB (1,117 words) - 21:50, 15 August 2018
- * change queue custom field properties415 bytes (66 words) - 16:03, 6 April 2016
- * change queue custom field properties415 bytes (66 words) - 16:03, 6 April 2016
- Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results. In TicketRow add the following to include the value of the "SubQueue" custom field:8 KB (1,174 words) - 16:08, 6 April 2016
- 1. Add a Custom Field called "CustomerSurveyToken" $Ticket->AddCustomFieldValue(Field => $cf_obj, Value => $token, RecordTransaction => 0);2 KB (234 words) - 16:36, 6 April 2016
- == Custom Field Setup == ...th the exception of [[WorkflowName]], which should be a "select one value" field.12 KB (1,334 words) - 19:06, 13 August 2016
- Field => $txn->id, FIELD => 'Type',4 KB (443 words) - 16:09, 6 April 2016
- In the 'Custom Conditions' field :567 bytes (74 words) - 16:36, 6 April 2016
- my $watcherType = $self->TransactionObj->Field;570 bytes (81 words) - 18:56, 13 August 2016