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• Auto open stalled tickets after 14 days script
  '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");
  865 bytes (121 words) - 16:03, 6 April 2016

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• Auto open stalled tickets after 14 days script
  '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");
  865 bytes (121 words) - 16:03, 6 April 2016
• SimpleSearchExcludeResolved
  ...ed to being able to search for only tickets that were active (New, Open or Stalled). Those that are Resolved or Rejected are, well, completed and not searched if( $val !~ /new|open|resolved|stalled|rejected|deleted/i ) {
  2 KB (236 words) - 16:37, 6 April 2016
• ManualSimpleSearch
  ...of all pages. You can also run a "Simple Search" by clicking on Search -> Tickets -> Simple Search from the top navigation bar, that leads to the simple sear ...tatus, unless a keyword contains a status, for example "resolved" or "open stalled".
  2 KB (298 words) - 16:51, 28 March 2019
• QuicksearchSummary
  $Tickets-&gt;FromSQL($open_q); my $open = $Tickets-&gt;Count();
  8 KB (1,342 words) - 16:20, 6 April 2016
• WatcherSummary
  ...the status of the ticket is, with links to the searches showing the actual tickets. === Watched Tickets ===
  3 KB (455 words) - 16:39, 6 April 2016
• CountTickets
  This script, written in BASH, will query for how many tickets there are in the DB for either all status (configurable inside the script) Statuses=( new open stalled resolved rejected deleted )
  912 bytes (146 words) - 10:41, 6 February 2019
• OpenDependantsOnResolve
  Description: open tickets which depends on resolved next unless( $l-&gt;BaseObj-&gt;Status =~ /^(?:new|open|stalled)$/ );
  1 KB (182 words) - 16:15, 6 April 2016
• SimpleSearchIncludeResolved
  ...Resolved]], some people became used to having the ability to easily search tickets of any status. * '''any''' to search all tickets, not just open tickets (RT3.6 behavior)
  3 KB (488 words) - 16:37, 6 April 2016
• Quicksearch
  Hhow to modify the "Quick search" and remove stalled tickets from appearing in the search results. Applies to RT 3.8.x.
  522 bytes (77 words) - 16:20, 6 April 2016
• ShredderControl
  This BASH script allows one to shred a large number of tickets hopefully without making the machine unresponsive. ...a time, with a specified pause between shreds, until a specified number of tickets are left. If that sentence is confusing, check the usage text in the script
  6 KB (785 words) - 10:40, 6 February 2019
• OpenTicketOnAllMemberResolve
  Description: open tickets which has link on resolved ticket as member if all members resoved next unless( $l-&gt;TargetObj-&gt;Status =~ /^(?:new|open|stalled)$/ );
  2 KB (238 words) - 21:19, 13 August 2016
• QuickResolveandQuickReject
  ...g this feature to your RT installation, you will able to reject or resolve tickets in just one click, avoiding the Edit page. 'open -> stalled' => { label => 'Stall', update => 'Comment' },
  5 KB (624 words) - 16:20, 6 April 2016
• ColorizedLinks
  If you use links (depends on, parent, child, etc.) heavily between tickets, it is worth making it more readable by colorizing them. % } elsif ($member-&gt;Status eq "stalled") {
  2 KB (323 words) - 16:03, 6 April 2016
• TicketSQL
  Bookmarked tickets can be searched too: Tickets in the General queue that are new or open and owned by joe:
  3 KB (442 words) - 09:56, 21 August 2018
• AutoUpdate Parents with TImeWorked
  # parent tickets # next unless( $l->TargetObj->Status =~ /^(?:new|open|stalled)$/ );
  2 KB (183 words) - 16:03, 6 April 2016
• RulesetWorkflow
  * I have a [[MonitoredQueue]] that sets tickets to "Monitored" if its subject matches /monitored/. * I want all monitored tickets, when they are overdue for 14 days, to:
  5 KB (480 words) - 16:36, 6 April 2016
• RichardF
  ...ticular user has [[ShowTicket]] rights on, which is only the queue for all tickets related to that client). $title =&gt; loc("My [_1] tickets", $friendly_status)
  4 KB (583 words) - 16:36, 6 April 2016
• Rt-askForFeedback
  # One big reminder report about ALL tickets that are getting to be too long since LastUpdated ..."stalled" => 60 * 60 * 24 * 3, # 3 days before warn about stalled
  12 KB (1,499 words) - 16:36, 6 April 2016
• RtUnifiedreminder
  # One big reminder report about ALL tickets that are getting to be too long since LastUpdated ..."stalled" =&gt; 60 * 60 * 24 * 10, # 10 days before warn about stalled
  11 KB (1,509 words) - 16:36, 6 April 2016
• ManualBasicAdministration
  ...irst tasks should be to create users for anyone who will need to work with tickets within RT. Login as 'root' with password as 'password'. To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following
  4 KB (597 words) - 16:49, 28 March 2019

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