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- '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");865 bytes (121 words) - 16:03, 6 April 2016
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- '''PHP Script for auto-opening Tickets that has been stalled X days (in this case 14):''' ...LastUpdated,date(LastUpdated)-curdate() as diff From Tickets where Status='stalled' and date(LastUpdated)-curdate() < -14 order by LastUpdated;");865 bytes (121 words) - 16:03, 6 April 2016
- states = ['Open', 'New', 'Stalled'] tickets = rtsystem.search(raw_query=build_query())2 KB (249 words) - 10:22, 14 June 2016
- ...ed to being able to search for only tickets that were active (New, Open or Stalled). Those that are Resolved or Rejected are, well, completed and not searched if( $val !~ /new|open|resolved|stalled|rejected|deleted/i ) {2 KB (236 words) - 16:37, 6 April 2016
- Anybody know how to make tickets in output form this request: ...et?query=Queue %3D 'client' AND (Status ='new' OR Status='open' OR Status='stalled')&format=s206 bytes (35 words) - 16:52, 6 April 2016
- ...of all pages. You can also run a "Simple Search" by clicking on Search -> Tickets -> Simple Search from the top navigation bar, that leads to the simple sear ...tatus, unless a keyword contains a status, for example "resolved" or "open stalled".2 KB (298 words) - 16:51, 28 March 2019
- $Tickets->FromSQL($open_q); my $open = $Tickets->Count();8 KB (1,342 words) - 16:20, 6 April 2016
- ...the status of the ticket is, with links to the searches showing the actual tickets. === Watched Tickets ===3 KB (455 words) - 16:39, 6 April 2016
- This script, written in BASH, will query for how many tickets there are in the DB for either all status (configurable inside the script) Statuses=( new open stalled resolved rejected deleted )912 bytes (146 words) - 10:41, 6 February 2019
- Description: open tickets which depends on resolved next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );1 KB (182 words) - 16:15, 6 April 2016
- ...Resolved]], some people became used to having the ability to easily search tickets of any status. * '''any''' to search all tickets, not just open tickets (RT3.6 behavior)3 KB (488 words) - 16:37, 6 April 2016
- Hhow to modify the "Quick search" and remove stalled tickets from appearing in the search results. Applies to RT 3.8.x.522 bytes (77 words) - 16:20, 6 April 2016
- This BASH script allows one to shred a large number of tickets hopefully without making the machine unresponsive. ...a time, with a specified pause between shreds, until a specified number of tickets are left. If that sentence is confusing, check the usage text in the script6 KB (785 words) - 10:40, 6 February 2019
- Description: open tickets which has link on resolved ticket as member if all members resoved next unless( $l->TargetObj->Status =~ /^(?:new|open|stalled)$/ );2 KB (238 words) - 21:19, 13 August 2016
- ...g this feature to your RT installation, you will able to reject or resolve tickets in just one click, avoiding the Edit page. 'open -> stalled' => { label => 'Stall', update => 'Comment' },5 KB (624 words) - 16:20, 6 April 2016
- If you use links (depends on, parent, child, etc.) heavily between tickets, it is worth making it more readable by colorizing them. % } elsif ($member->Status eq "stalled") {2 KB (323 words) - 16:03, 6 April 2016
- Bookmarked tickets can be searched too: Tickets in the General queue that are new or open and owned by joe:3 KB (442 words) - 09:56, 21 August 2018
- # parent tickets # next unless( $l->TargetObj->Status =~ /^(?:new|open|stalled)$/ );2 KB (183 words) - 16:03, 6 April 2016
- * I have a [[MonitoredQueue]] that sets tickets to "Monitored" if its subject matches /monitored/. * I want all monitored tickets, when they are overdue for 14 days, to:5 KB (480 words) - 16:36, 6 April 2016
- ...ticular user has [[ShowTicket]] rights on, which is only the queue for all tickets related to that client). $title => loc("My [_1] tickets", $friendly_status)4 KB (583 words) - 16:36, 6 April 2016
- # One big reminder report about ALL tickets that are getting to be too long since LastUpdated ..."stalled" => 60 * 60 * 24 * 3, # 3 days before warn about stalled12 KB (1,499 words) - 16:36, 6 April 2016