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  • ...etailed status when you resolve a ticket. This patch will display a Custom Field on Update.html when the DefaultAction is "resolved". Edit <code>$CustomFieldName</code> to match the name of the Custom Field you want to display.
    805 bytes (122 words) - 16:08, 6 April 2016
  • ...how a certain set of custom fields for editing and display. If the control field did not have that value, we wanted to hide those custom fields entirely. # "Remove" each child field from $CustomFields to not show it
    2 KB (268 words) - 16:39, 6 April 2016
  • Use <tt>$self->TransactionObj->Field</tt> to get the actual value of the specified type. For example: ...self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}
    2 KB (270 words) - 06:53, 5 January 2024
  • 1. Create a Scrip: [[ExtractCF]] On Create Extract Custom Field Values with template [[CustomFieldExtract]] Script Fields: Description: ExtractCF Condition: On Create Action: Extract Custom Field Values
    2 KB (345 words) - 16:08, 6 April 2016
  • :* Custom Fields > Select > [select custom field] > Group Rights :* Custom Fields > Select > [select custom field] > User Rights
    2 KB (272 words) - 14:29, 18 February 2021
  • How would i be able to send an email to a email stored in a custom field in the ticket.
    87 bytes (20 words) - 16:53, 6 April 2016
  • field => $QualifiedField, + my $field = $QualifiedField;
    3 KB (320 words) - 09:05, 13 July 2018
  • * Create a custom field (user account) with the list of mail to add to the ticket as Requestor. (Do Configuration -> Custom Field -> new Custom Field
    2 KB (359 words) - 08:46, 23 August 2017
  • It also triggers if the custom field is changed, but makes no effort to delete any links. # If create or change to custom field
    1 KB (219 words) - 20:51, 13 August 2016
  • * [[AutoCompleteEmail]] - auto-completion for the requestor field, using AJAX * new formatting module for a "wiki-text" custom field
    1 KB (210 words) - 16:11, 6 April 2016
  • You may want to create a mandatory custom field, so that people will have to fill the value before being able to submit a n ===== 1. Custom field creation =====
    4 KB (581 words) - 03:02, 7 July 2016
  • $self-&gt;TicketObj-&gt;AddCustomFieldValue( Field =&gt; 'Region', Value =&gt; 'ONE' ); $self-&gt;TicketObj-&gt;AddCustomFieldValue( Field =&gt; 'Region', Value =&gt; 'TWO' );
    4 KB (434 words) - 23:41, 20 February 2019
  • ...le border="1" cellspacing="0"&gt; &lt;tr&gt; &lt;th colspan="2" &gt;Custom Field&lt;/th&gt; &lt;th colspan="&lt;% scalar @queues %&gt;" &gt;Ticket Queue&lt; ...&gt;Limit( FIELD =&gt; '[[ObjectId]]', VALUE =&gt; 0 ); % $ocfs-&gt;Limit( FIELD =&gt; '[[ObjectId]]', VALUE =&gt; $queue-&gt;Id ); % if ($ocfs-&gt;Count) {
    6 KB (1,016 words) - 16:39, 6 April 2016
  • That only makes sure the first Mandatory field is filled in. Subsequent fields are ignored.
    423 bytes (47 words) - 16:52, 6 April 2016
  • ==Custom Field== ...arm or confusion, so if you can hide it, do that. Note that the Validation field here is really not needed, but left in place as an extra layer of protectio
    5 KB (700 words) - 16:15, 6 April 2016
  • || ( $type eq 'Set' && $txn->Field eq 'Status'); || ( $type eq 'Set' && $txn->Field eq 'Status');
    8 KB (1,104 words) - 13:50, 15 August 2016
  • &lt;th colspan="2" &gt;Custom Field&lt;/th&gt; % $ocfs-&gt;Limit( FIELD =&gt; 'CustomField', VALUE =&gt; $cf-&gt;Id );
    6 KB (1,055 words) - 16:39, 6 April 2016
  • #Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') ...tep process beats me, especially when they have an Enabled checkbox on the field definition in step 1)
    2 KB (280 words) - 16:37, 6 April 2016
  • ($transaction-&gt;Field eq "TimeEstimated") &amp;&amp;
    321 bytes (40 words) - 16:15, 6 April 2016
  • ...eld for work order numbers. Sending comments to a ticket based on a custom field value is a bit more complicated but uses the same framework. Any email sent ...tead of rt-mailgate. This is to allow ticket id lookup based on the custom field.
    2 KB (292 words) - 16:37, 6 April 2016

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