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Appendix 2 Rights
Appendix 2 Rights
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Note: Table format currently broken for some reason. A copy of this article with a patched (but NOT truly 'fixed') table can be found at [[DanielJohnson]]. Remove this link when this article is rendering correctly with all of its links.


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Table 1: Global rights
Table 1: Global rights
 
{| class="wikitable" cellpadding="3" width="100%"
<nowiki>| name of right           | what users with this right can do |
|+
| AdminAllPersonalGroups | change name, description, and members of any personal group |
!Name of right
| AdminCustomFields       | add, delete, and modify custom fields |
!What users with this right can do
| AdminGroup             | create groups; change groups' name, description, and rights |
|+
| AdminGroupMembership   | add and remove members from a group |
|[[AdminAllPersonalGroups]]
| AdminOwnPersonalGroups | change name, description, and members of their own personal groups |
|change name, description, and members of any personal group
| AdminQueue             | create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date |
|+
| AdminUsers             | create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers,  comments about the user, signature, password, organization and rights.|
|[[AdminCustomFields]]
| AssignCustomFields     | ??? |
| add, delete, and modify custom fields
| CommentOnTicket         | add comments to tickets |
|+
| CreateSavedSearch       | ??? |
|[[AdminGroup]]
| CreateTicket           | create tickets |
| create groups; change groups' name, description, and rights
| DelegateRights         | assign their own rights to other users |
|+
| DeleteTicket           | delete tickets |
|[[AdminGroupMembership]]
| EditSavedSearches       | ??? |
| add and remove members from a group
| LoadSavedSearch         | ??? |
|+
| ModifyACL               | change users' and groups' rights. Users with this right should also have the right ShowACL. |
|[[AdminOwnPersonalGroups]]
| ModifyCustomField       | ??? |
|change name, description, and members of their own personal groups
| ModifyOwnMembership     | add or remove themselves from a group |
|+
| ModifyQueueWatchers     | add and remove [CC]s and [AdminCC]s |
|[[AdminQueue]]
| ModifyScrips           | add, delete, and change the content of scrips |
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
| ModifySelf             | modify his own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature. |
|+
| ModifyTemplate         | create, modify, and delete scrip templates |
|[[AdminUsers]]
| ModifyTicket           | change tickets' subject, status, time worked, time left, priorities, queue,  dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets |
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers,  comments about the user, signature, password, organization and rights.
| OwnTicket               | own (be responsible for) a ticket |
|+
| ReplyToTicket           | add replies to a ticket |
|[[AssignCustomFields]]
| SeeQueue               | know that a queue exists; queues will appear in visible listings for this user |
| ???
| ShowACL                 | see the rights granted to users and groups |
|+
| ShowConfigTab           | have access to the Configuration (Admin) tab |
|[[CommentOnTicket]]
| ShowOutgoingEmail       | see full text of emails sent by RT |
|add comments to tickets
| ShowSavedSearches       | list or load [SavedSearch]es |
|+
| ShowScrips             | see scrips |
|[[CreateSavedSearch]]
| ShowTemplate           | see a scrip's email template |
|save a ticket search
| ShowTicket             | see tickets |
|+
| ShowTicketComments     | see comments attached to tickets |
|[[CreateTicket]]
| SuperUser               | everything; this user has all possible rights within RT |
|create tickets
| Watch                   | sign up as a requestor or Cc |
|+
| WatchAsAdminCc         | sign up as an AdminCC |
|[[DelegateRights]]
   
|assign their own rights to other users
</nowiki>
|+
|[[DeleteTicket]]
|delete tickets
|+
|[[EditSavedSearches]]
|edit a ticket search you've previously saved
|+
|[[LoadSavedSearch]]
|load a ticket search you've previously saved
|+
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]] right.
|+
|[[ModifyCustomField]]
|change and set values in a custom field you've defined
|+
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|+
|[[ModifyQueueWatchers]]
|add and remove [[CC]]s and [[AdminCC]]s
|+
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|+
|[[ModifySelf]]
|modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
|+
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|+
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue,  dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|+
|[[OwnTicket]]
|own (be responsible for) a ticket
|+
|[[ReplyToTicket]]
| add replies to a ticket
|+
|[[SeeQueue]]
| know that a queue exists; queues will appear in visible listings for this user
|+
|[[ShowACL]]
|see the rights granted to users and groups
|+
|[[ShowConfigTab]]
|have access to the Configuration (Admin) tab
|+
|[[ShowOutgoingEmail]]
|see full text of emails sent by RT
|+
|[[ShowSavedSearches]]
|list or load [[SavedSearch]]es
|+
|[[ShowScrips]]
|see scrips
|+
|[[ShowTemplate]]
|see scrips' email templates
|+
|[[ShowTicket]]
|see tickets
|+
|[[ShowTicketComments]]
|see comments attached to tickets
|+
|[[SuperUser]]
|everything; this user has all possible rights within RT - careful!
|+
|[[Watch]]
|sign up as a requestor or [[CC]]
|+
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|+  
|}


Table 2: Queue rights
Table 2: Queue rights
 
{| class="wikitable" cellpadding="3" width="100%"
<nowiki>|*name of right*          |*what users with this right can do*|
|+
|AdminCustomFields       |add, delete, and modify custom fields|
!Name of right
|AdminQueue               |create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date |
!What users with this right can do
|CommentOnTicket         |add comments to tickets|
|+
|CreateTicket             |create tickets|
|[[AdminCustomFields]]
|DeleteTicket             |delete tickets|
|add, delete, and modify custom fields
|ModifyACL               |change users' and groups' rights. Users with this right should also have the right Show ACL.|
|+
|ModifyQueueWatchers     |add and remove Ccs and AdminCcs |
|[[AdminQueue]]
|ModifyScrips             |add, delete, and change the content of scrips|
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|ModifyTemplate           |create, modify, and delete scrip templates|
|+
|ModifyTicket             |change tickets' subject, status, time worked, time left, priorities, queue,  dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets |
|[[CommentOnTicket]]
|OwnTicket               |own (be responsible for) a ticket |
|add comments to tickets
|ReplyToTicket           |add replies to a ticket|
|+
|SeeQueue                 |know that a queue exists; queues will appear in visible listings for this user |
|[[CreateTicket]]
|ShowACL                 |see the rights granted to users and groups |
|create tickets
|ShowScrips               |see scrips|
|+
|ShowTemplate             |see a scrip's email template|
|[[DeleteTicket]]
|ShowTicket               |see tickets|
|delete tickets
|ShowTicketComments       |see comments attached to tickets|
|+
|[Watch]                 |sign up as a requestor or Cc|
|[[ModifyACL]]
|WatchAsAdminCc           |sign up as an AdminCC|
|change users' and groups' rights. Users with this right should also have the right [[ShowACL]]
|+
|[[ModifyQueueWatchers]]
</nowiki>
|add and remove [[CC]]s and [[AdminCC]]s
|+
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|+
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|+
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue,  dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|+
|[[OwnTicket]]
|own (be responsible for/take) a ticket
|+
|[[ReplyToTicket]]
|add replies to a ticket
|+
|[[SeeQueue]]
|know that a queue exists; queues will appear in visible listings for this user
|+
|[[ShowACL]]
|see the rights granted to users and groups
|+
|[[ShowScrips]]
|see scrips
|+
|[[ShowTemplate]]
|see scrips email templates
|+
|[[ShowTicket]]
|see tickets
|+
|[[ShowTicketComments]]
|see comments attached to tickets
|+
|[[Watch]]
|sign up as a requestor or [[CC]]
|+
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|+
|}


Table 3: Group rights
Table 3: Group rights
{| class="wikitable" cellpadding="3" width="100%"
|+
!Name of right
!What users with this right can do
|+
|[[AdminGroup]]
|create groups; change groups' name, description, and rights
|+
|[[AdminGroupMembership]]
|add and remove members from a group
|+
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]]
|+
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|+
|}


<nowiki>| *name of right*        | *what users with this right can do* |
| AdminGroup              | create groups; change groups' name, description, and rights |
| AdminGroupMembership    | add and remove members from a group |
| ModifyACL              | change users' and groups' rights. Users with this right should also have the right Show ACL. |
| ModifyOwnMembership    | add or remove themselves from a group |
</nowiki>


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Revision as of 10:54, 9 May 2012

Prev: ManualAdministration --- Up: UserManual --- Next: ManualScrips

Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

Table 1: Global rights

Name of right What users with this right can do
AdminAllPersonalGroups change name, description, and members of any personal group
AdminCustomFields add, delete, and modify custom fields
AdminGroup create groups; change groups' name, description, and rights
AdminGroupMembership add and remove members from a group
AdminOwnPersonalGroups change name, description, and members of their own personal groups
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
AdminUsers create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
AssignCustomFields ???
CommentOnTicket add comments to tickets
CreateSavedSearch save a ticket search
CreateTicket create tickets
DelegateRights assign their own rights to other users
DeleteTicket delete tickets
EditSavedSearches edit a ticket search you've previously saved
LoadSavedSearch load a ticket search you've previously saved
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL right.
ModifyCustomField change and set values in a custom field you've defined
ModifyOwnMembership add or remove themselves from a group
ModifyQueueWatchers add and remove CCs and AdminCCs
ModifyScrips add, delete, and change the content of scrips
ModifySelf modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
ModifyTemplate create, modify, and delete scrip templates
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
OwnTicket own (be responsible for) a ticket
ReplyToTicket add replies to a ticket
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowACL see the rights granted to users and groups
ShowConfigTab have access to the Configuration (Admin) tab
ShowOutgoingEmail see full text of emails sent by RT
ShowSavedSearches list or load SavedSearches
ShowScrips see scrips
ShowTemplate see scrips' email templates
ShowTicket see tickets
ShowTicketComments see comments attached to tickets
SuperUser everything; this user has all possible rights within RT - careful!
Watch sign up as a requestor or CC
WatchAsAdminCc sign up as an AdminCC

Table 2: Queue rights

Name of right What users with this right can do
AdminCustomFields add, delete, and modify custom fields
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
CommentOnTicket add comments to tickets
CreateTicket create tickets
DeleteTicket delete tickets
ModifyACL change users' and groups' rights. Users with this right should also have the right ShowACL
ModifyQueueWatchers add and remove CCs and AdminCCs
ModifyScrips add, delete, and change the content of scrips
ModifyTemplate create, modify, and delete scrip templates
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
OwnTicket own (be responsible for/take) a ticket
ReplyToTicket add replies to a ticket
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowACL see the rights granted to users and groups
ShowScrips see scrips
ShowTemplate see scrips email templates
ShowTicket see tickets
ShowTicketComments see comments attached to tickets
Watch sign up as a requestor or CC
WatchAsAdminCc sign up as an AdminCC

Table 3: Group rights

Name of right What users with this right can do
AdminGroup create groups; change groups' name, description, and rights
AdminGroupMembership add and remove members from a group
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL
ModifyOwnMembership add or remove themselves from a group


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