This probably isn't the right place for this, if you're having code issues you're much more likely to get a response on the rt-users mailing list
Jibsheet 16:32, July 13, 2012 (UTC)
This doesn't appear to work with RT 4. Any ideas?
error: couldn't parse head; error near: (/usr/share/request-tracker4/lib/RT/Template.pm:387)