ManualApprovals
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Creating Approvals
Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.
The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.
Please see the Customizing/Approvals and RT::Action::CreateTickets pages in our official documentation for more about Approvals in RT.
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