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PostgreSQLFullTextTrgm
field => $QualifiedField, + my $field = $QualifiedField;

3 KB (320 words) - 09:05, 13 July 2018
AddRequestor
* Create a custom field (user account) with the list of mail to add to the ticket as Requestor. (Do Configuration -> Custom Field -> new Custom Field

2 KB (359 words) - 08:46, 23 August 2017
AddRefersToOnEqualCustomField
It also triggers if the custom field is changed, but makes no effort to delete any links. # If create or change to custom field

1 KB (219 words) - 20:51, 13 August 2016
JasonLong
* [[AutoCompleteEmail]] - auto-completion for the requestor field, using AJAX * new formatting module for a "wiki-text" custom field

1 KB (210 words) - 16:11, 6 April 2016
OnCreateCheckCF
You may want to create a mandatory custom field, so that people will have to fill the value before being able to submit a n ===== 1. Custom field creation =====

4 KB (581 words) - 03:02, 7 July 2016
SetCustomFieldViaMail
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' ); $self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );

4 KB (434 words) - 23:41, 20 February 2019
ViewTicketRights
...le border="1" cellspacing="0"> <tr> <th colspan="2" >Custom Field</th> <th colspan="<% scalar @queues %>" >Ticket Queue< ...>Limit( FIELD => '[[ObjectId]]', VALUE => 0 ); % $ocfs->Limit( FIELD => '[[ObjectId]]', VALUE => $queue->Id ); % if ($ocfs->Count) {

6 KB (1,016 words) - 16:39, 6 April 2016
MuteResolve Redux
==Custom Field== ...arm or confusion, so if you can hide it, do that. Note that the Validation field here is really not needed, but left in place as an extra layer of protectio

5 KB (700 words) - 16:15, 6 April 2016
CustomConditionSnippets
|| ( $type eq 'Set' && $txn->Field eq 'Status'); || ( $type eq 'Set' && $txn->Field eq 'Status');

8 KB (1,104 words) - 13:50, 15 August 2016
WhoHasRightsToWhat
<th colspan="2" >Custom Field</th> % $ocfs->Limit( FIELD => 'CustomField', VALUE => $cf->Id );

6 KB (1,055 words) - 16:39, 6 April 2016
Silent Resolve (MuteResolve ReRedux)
#Create a Ticket Custom Field called Silent Resolve. ('''Tools->Configuration->Custom Fields->Create''') ...tep process beats me, especially when they have an Enabled checkbox on the field definition in step 1)

2 KB (280 words) - 16:37, 6 April 2016
OnTimeEstimated
($transaction->Field eq "TimeEstimated") &&

321 bytes (40 words) - 16:15, 6 April 2016
SendingCommentsDirectlyToATicketWithExim4
...eld for work order numbers. Sending comments to a ticket based on a custom field value is a bit more complicated but uses the same framework. Any email sent ...tead of rt-mailgate. This is to allow ticket id lookup based on the custom field.

2 KB (292 words) - 16:37, 6 April 2016
Embedding data in Create.html url
...n into Custom Fields. In the following example "19" is the # of the custom field, not the Name. ...initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>

1 KB (192 words) - 16:08, 6 April 2016
OnMerge
return undef unless $txn->Field =~ /^MergedInto$/i; return undef unless $txn->Field =~ /^MergedInto$/i;

4 KB (487 words) - 18:51, 13 August 2016
TransactionBatchStage
...ange boxes and fields for other manipulations and for example you want set field X on status change. RT sets status (create transaction) in create stage you $transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );

4 KB (564 words) - 13:09, 19 July 2016
UpdateTimeLeft
...instead of just Time Worked field. This makes it easier to keep Time Left field up to date. ...s the new value for Time Left when Time Worked is updated. If Time Worked -field is manually changed, the event handler is disabled.

4 KB (473 words) - 16:39, 6 April 2016
ValidateEmail
foreach my $field (@{$EmailFields}) my $value = $ARGSRef->{$field};

4 KB (501 words) - 16:39, 6 April 2016
ApproximateSeparateQueues
# Query our LDAP server to set a ticket custom field that identifies the requestor's school # Based on the value of that custom field, notify the tech (or techs) at that school.

5 KB (841 words) - 16:03, 6 April 2016
AddTicketHistoryToMail
$transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' ); # $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond', ENTRYAGGREGATOR => 'OR', OPERATOR => '='

4 KB (385 words) - 20:31, 27 April 2017
EscalatePriorityLinear
I did not want the escalation changing the "Last Updated By" field. I adjusted the sub Commit section (2nd Line) with the following: my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 0

9 KB (1,058 words) - 16:08, 6 April 2016
WorkFlow
== Custom Field Setup == ...he name of the field should suggest the subtask to the reader, because the field description doesn't show up anyplace useful. We created custom fields 'Orde

8 KB (1,117 words) - 21:50, 15 August 2018
AdminCustomField
* change queue custom field properties

415 bytes (66 words) - 16:03, 6 April 2016
AdminCustomFields
* change queue custom field properties

415 bytes (66 words) - 16:03, 6 April 2016
DisplayCustomFieldsInTicketSearch
Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results. In TicketRow add the following to include the value of the "SubQueue" custom field:

8 KB (1,174 words) - 16:08, 6 April 2016
RemoteControlLimeSurvey2
1. Add a Custom Field called "CustomerSurveyToken" $Ticket->AddCustomFieldValue(Field => $cf_obj, Value => $token, RecordTransaction => 0);

2 KB (234 words) - 16:36, 6 April 2016
WorkFlow2
== Custom Field Setup == ...th the exception of [[WorkflowName]], which should be a "select one value" field.

12 KB (1,334 words) - 19:06, 13 August 2016
ForwardWithMessage
Field => $txn->id, FIELD => 'Type',

4 KB (443 words) - 16:09, 6 April 2016
ReplyBasedUponContent
In the 'Custom Conditions' field :

567 bytes (74 words) - 16:36, 6 April 2016
OnWatcherChange
my $watcherType = $self->TransactionObj->Field;

570 bytes (81 words) - 18:56, 13 August 2016
AutomaticCustomFieldValue
...d value according to a requestor's email address. We only want to set this field for users in a specific domain. You need to give requestors [[ModifyCustomF ...ple email addresses feeding into one queue, I needed a way to set a custom field based on the To: address a ticket was sent to. This is what I came up with,

4 KB (624 words) - 20:58, 13 August 2016
SpatialRT
...ML. The spatial entities are stored in the Description field of the custom field. A custom field named GPS of type 'select one' is created. The name and description are loa

5 KB (732 words) - 16:37, 6 April 2016
ConvertLegacyToRt
# Obviously, field names will be different. OUR Data Names are all CAPS_CAPS ( $rc, $err ) = $ticket->AddCustomFieldValue( Field => 'Description', Value => $req->{DESCR_LONG} );

11 KB (1,158 words) - 16:03, 6 April 2016
ReverseHistoryOrder
+ { FIELD => 'Created', ORDER => $HistorySort }, + { FIELD => 'id', ORDER => $HistorySort } );

7 KB (864 words) - 16:36, 6 April 2016
SelectDefaultQueue
This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is sele ...'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, ca

4 KB (555 words) - 16:37, 6 April 2016
ForwardFirstMessage
$Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );

756 bytes (113 words) - 16:09, 6 April 2016
SearchCustomField
...clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relation +<p><&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are

2 KB (373 words) - 16:37, 6 April 2016
CopyContentToCF
...asy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</

1 KB (147 words) - 10:14, 13 October 2017
CustomStatusesInRt4
...s part, you won't be able to chose your new statuses in the ticket's basic field: status.

889 bytes (140 words) - 16:03, 6 April 2016
OnStatusChange
...elete' and other conditions you have to insert similar data where Argument field matches the status value.

876 bytes (127 words) - 14:17, 13 August 2016
UseRtTool
...user must also be defined as a privileged user in RT, and the /unix login/ field for that user should be set to the name of the operating system user also. ...nd it for bin/rt to work. Otherwise if you don't use spaces in your Custom Field Names then single quotes are not necessary.

5 KB (818 words) - 16:39, 6 April 2016
Rich Text Custom Fields
...ey would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't something ev ...a Rich Text area. However, technically, if you enter wiki markup into the field it would now still format that markup. Something I find unnecesery since yo

7 KB (1,027 words) - 16:36, 6 April 2016
DefaultCustomFieldValue
my $key = 'Field-'. $id; And read line 63: % my $default = $m->notes('Field-' . $CustomField->Id);

9 KB (1,155 words) - 16:08, 6 April 2016
RT3StatisticsPackageWishList
* Tickets/Custom Field, with parametric Custom field and Custom field Value; ...me Worked" by queue and day - How much time was added to the "Time Worked" field of each ticket in a queue by day.

4 KB (736 words) - 16:23, 6 April 2016
CustomActionSnippets
#create the string to log: RT4 transaction detected: field="value" field_2="value with spaces" $k =~ s/\s+/_/g; #remove spaces from name field and replace with _

6 KB (695 words) - 15:14, 7 March 2021
RT4ExperimentalWishList
== Time Field == Give the option to require the time worked field before making a comment, replying or resolving the ticket

4 KB (710 words) - 16:23, 6 April 2016
ApprovalCreation
...rectly, but that's not very manageable. Instead, put some Perl code in the field as follows: 'FIELD' => 'Name',

6 KB (1,012 words) - 16:03, 6 April 2016
OnCreationOfApprovalTicket
$self->!TransactionObj->Field eq 'Status' and

977 bytes (145 words) - 16:15, 6 April 2016
SetTicketPropertiesViaMail
$AttachObj->__Set( Field => 'Content', Value => $content ); $AttachObj->__Set( Field => 'Content', Value => $content );

7 KB (1,010 words) - 16:37, 6 April 2016
TicketSQL
...ollowing form <code><Field> <Operator> <Date></code>. Field is some Ticket Field of type date. Operator is the comparison Operator. Date is a date value.

3 KB (442 words) - 09:56, 21 August 2018

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