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- ...ails once someone takes ownership, so you don't want to add "On Correspond Notify AdminCcs". Action: Notify AdminCcs499 bytes (69 words) - 16:15, 6 April 2016
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- ...ails once someone takes ownership, so you don't want to add "On Correspond Notify AdminCcs". Action: Notify AdminCcs499 bytes (69 words) - 16:15, 6 April 2016
- ...ch] but reached the same conclusion as in the email thread, that extending Notify.pm was a better solution. ==Local overlay for Notify.pm==3 KB (407 words) - 16:37, 6 April 2016
- "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval" $RT::Logger->debug("Approval ticket created: Notify Owner");977 bytes (145 words) - 16:15, 6 April 2016
- | Notify Requestors | Notify Owner As Comment5 KB (706 words) - 14:51, 2 April 2019
- * On Create, Notify Owner and [[AdminCcs]] with Global Template: Transaction * On Create, Notify Ccs with Global Template: Correspondence4 KB (597 words) - 16:49, 28 March 2019
- ...p-admin</del> <code>rt-email-group-admin</code> to create scrip actions to notify groups and or users. ...can notify an existing Group or a group of Users. Useful when you need to notify a group only when a special condition is met (i.e. send email to users in t3 KB (456 words) - 17:18, 17 August 2016
- ...e Scrips will help set ticket's CF values, change title or parameters, and notify specific groups based on email properties as detected by RT; Examples parti == EXAMPLE 4: Notify Groups based on req/destination email or CF Values ==4 KB (434 words) - 23:41, 20 February 2019
- * Notify and NotifyAsComment - emails the correspondance to ticket recipients ...'Notify Owner and AdminCcs', 'Sends mail to the Owner and AdminCcs', 'Notify', 'Owner,AdminCc', 1, NOW(), 1, NOW()4 KB (666 words) - 18:23, 8 January 2017
- b. Description: On Create Notify Owner d. Action: Notify Owner2 KB (347 words) - 16:15, 6 April 2016
- Action: Notify Ccs * I had problems with scrip order to get this to work. The Notify scrip has to be executed after the Add CC scrip. See [[ScripExecOrder]]1 KB (207 words) - 15:47, 14 August 2016
- ...cidents" queue, but each building has its own technician, and I want RT to notify the building tech when a staff member from that building submits a ticket. # Based on the value of that custom field, notify the tech (or techs) at that school.5 KB (841 words) - 16:03, 6 April 2016
- Description: On Stolen Ticket notify old owner Action: Notify Other Recipients2 KB (248 words) - 14:44, 17 June 2016
- * notify requestor with an autoreply * notify owner he has a new ticket (if the ticket was created and assigned at the sa19 KB (2,285 words) - 09:53, 18 July 2018
- use base qw(RT::Action::Notify); =head1 Notify Owner or AdminCc3 KB (493 words) - 16:03, 4 November 2016
- * On Create, Notify AdminCcs with Global Template: Transaction * On Correspond, Notify AdminCcs with Global Template: Admin Correspondence5 KB (731 words) - 16:09, 6 April 2016
- By default RT has a scrip to notify requestors when a ticket is resolved. This is generally a good idea; howeve Go to Configuration -> Global -> Scrips, then click on "On Resolve Notify Requestors"2 KB (272 words) - 02:59, 25 July 2018
- ...wner Change Notify Owner with template Owner change" scrip, the above will notify the actor of the ticket being assigned to them as the [[SetOwner]] function2 KB (306 words) - 04:43, 1 October 2019
- ...cket is assigned to another user ('''condition = On Owner Change; action = Notify Owner'''). For example, if your workflow includes people who will not login756 bytes (113 words) - 16:09, 6 April 2016
- As with the MuteResolve scrip, we will be changing the normal OnResolve Notify Requestors, but in this case we will be using the MuteResolve CF as a flag ...::Logger->debug("$scrip: resolvedq to resolved means quiet resolve, do not notify");5 KB (700 words) - 16:15, 6 April 2016
- Next, modify the default (out-of-the-box) Scrip called "On Correspond Notify Requestors and Ccs"). # PROCEED NORMALLY (GO AHEAD AND NOTIFY REQUESTORS) UNLESS THERE IS5 KB (798 words) - 12:52, 13 February 2017
- ...ations. Here is problems begin :) You have to add next scrip: <code>On ... Notify Ccs with template ...</code>. * But Notify scrips use prep phase to fill recipients, because of it scrip don't add you6 KB (1,000 words) - 16:20, 6 April 2016
- -- Comment: I don't think it's silly. If you notify Owner and adminCC with separate scrips, you get multiple "Outgoing mail rec1 KB (200 words) - 21:02, 13 August 2016
- <nowiki># 'notify-host-by-rtemail' command definition command_name notify-host-by-rtemail7 KB (887 words) - 16:03, 6 April 2016
- * On Create, Notify [[AdminCcs]] with Global Template: Transaction * On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence9 KB (1,358 words) - 16:09, 6 April 2016
- ...mplates in different ways or ignore them at all, for example RT's variouse notify... actions use them as template for outgoing email when [[ExtractCustomFiel RT has by default has several "Notify ..." actions, all of them use template to build outgoing email.4 KB (617 words) - 05:50, 3 September 2020
- ...ction for tasks ranging from asking for new hardware to having the vendors notify us when a new software version is available. Here is the general idea: ====Notify Potential Owners====19 KB (2,789 words) - 16:39, 6 April 2016
- #Set the "On Resolve Notify Requestors" scrip to use this template.2 KB (280 words) - 16:37, 6 April 2016
- 2. Click on (no name) above "On Resolve Notify Requestors with template Resolved"2 KB (317 words) - 18:52, 13 August 2016
- * On Create, Notify AdminCcs with Global Template: Transaction * On Correspond, Notify AdminCcs with Global Template: Admin Correspondence11 KB (1,762 words) - 16:09, 6 April 2016
- * [[AddNewNotifyActions]] - How to add new notify actions with <code>Action::Notify</code> module (part of RT)6 KB (768 words) - 16:08, 6 April 2016
- In template Transaction (in this case, On Create Notify [[AdminCcs]] with template Transaction, Stage:[[TransactionBatch]]):2 KB (345 words) - 16:08, 6 April 2016
- This should cause your RT3 installation to support several new "Notify Non-Mailed ..." scrip actions. In the GUI, just go to the relevant scrip co3 KB (435 words) - 16:15, 6 April 2016
- * Second script: Notify users their login changed print "\nPeople to notify: ".$emailnotificationlist."\n" if $options{f};13 KB (1,630 words) - 16:36, 6 April 2016
- :*libdevel-stacktrace-ashtml-perl libfilesys-notify-simple-perl libhash-multivalue-perl libhttp-body-perl libtest-tcp-perl libt4 KB (267 words) - 16:08, 6 April 2016
- == Notify users/groups == Helps setup and manage scrip actions that allow you to notify particular groups of users.13 KB (1,890 words) - 15:08, 20 June 2018
- ...this queue looks more like mailing list, you should setup scrip that will notify group 'Team' on any transaction(or some particular transactions if you want ...he ticket is member of the "[[SupportTeam]]" and transaction is correspond notify members of the "[[SupportManagers]]" with template "reply for managers", th10 KB (1,664 words) - 16:36, 6 April 2016
- ...this queue looks more like mailing list, you should setup scrip that will notify group 'Team' on any transaction(or some particular transactions if you want ...he ticket is member of the "[[SupportTeam]]" and transaction is correspond notify members of the "[[SupportManagers]]" with template "reply for managers", th10 KB (1,666 words) - 15:43, 13 June 2018
- Action: Notify Requestors and Ccs4 KB (527 words) - 14:15, 13 August 2016
- * action: the thing the scrip does in response to the condition, like notify the ticket's requestor. * On Create, Notify [[AdminCcs]] with Global Template: Transaction41 KB (7,366 words) - 16:14, 6 April 2016
- |Set a string here to notify the test suite that you're running tests in parallel. This changes some of5 KB (843 words) - 18:05, 17 December 2021
- # Notify ticket owner or "nobody" if ticket is unowned8 KB (939 words) - 16:36, 6 April 2016
- Can be used in "On Correspond to Unowned Notify Admin Ccs With Admin Correspondence".8 KB (1,104 words) - 13:50, 15 August 2016
- [[RequestTracker]] really shines when it works with email as it can notify the end user at key stages of a ticket progress. It will even log the threa6 KB (937 words) - 16:39, 6 April 2016
- * On Create, Notify [[AdminCcs]] with Global Template: Transaction * On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence30 KB (4,412 words) - 16:09, 6 April 2016
- ...I'd recommend having the last phase of a workflow be creating a ticket to notify the responsible party that the sequence is complete, because currently noth12 KB (1,334 words) - 19:06, 13 August 2016
- ...automatically take Action X in response to Condition Y. You could have RT notify the Requestor when a ticket is resolved, for instance, or have RT page you9 KB (1,466 words) - 16:33, 28 March 2019
- ...automatically take Action X in response to Condition Y. You could have RT notify the Requestor when a ticket is resolved, for instance, or have RT page you15 KB (1,486 words) - 16:14, 6 April 2016
- Note: The latest version of RT allows you to notify with attachments, rather than including the body of the message inline. Add Note: The latest version of RT allows you to notify with attachments, rather than including the body of the message inline. Add40 KB (7,107 words) - 14:50, 2 April 2019
- * [[On Correspond Notify AdminCcs if Not Owned|OnCorrespondNotifyAdminCcsNotOwned]] - Notifies Admin * [[NotifyNonRecipients]] - notify recipients unless they were already cc'd on the mail25 KB (3,583 words) - 13:55, 7 December 2022
- Q: Mail is sent when the action is 'Auto Reply' but not when the action is 'Notify'.18 KB (3,000 words) - 17:58, 26 January 2023