TextBasedPriorities

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Introduction

Some people don't like priority to be a number and want to use text labels.

RT 3.8.3 or newer

RT-Extension-PriorityAsString is an extension on the CPAN that is maintained by folks from BestPractical.

Older versions

Home page of this extension for older versions is here: http://www.parliant.com/~cmh/rt/

User Comments

This fixed our problem. - JudsonMain

http://lists.bestpractical.com/pipermail/rt-users/2006-September/041633.html

Note: Brent Parish followed this up by noting the the word "default" in the above fix should also be capitalized.

  • 3.6.3 patch with case corrections and other updates posted to website. Optional color-coding of labels is included.
  • 3.6.6 - Tested and works. Just make sure not to apply the patch twice by accident. J Speicher

Bug

This is patch to correct a bug, probably in all the versions of the prioritylabel extension : when you do a bulk update on several tickets, the priorities are reset. This has been tested on RT 3.6.6 and RT 3.8.2

--- /opt/rt3-1/local/html/Elements/SelectPriority 2008-06-05 15:06:26.000000000 +0000 +++ /opt/rt3-2/local/html/Elements/SelectPriority 2008-11-25 14:36:43.000000000 +0000 @@ -1,6 +1,7 @@ %# <SELECT NAME ="<%$Name%>"> +<OPTION VALUE="" <% $defprilabel?'':'selected'%>>-</OPTION> % foreach $priidx (@RT::PrioritySortedKeys) { % my($value)=$RT::PriorityLabels{$priidx}; % my($prilabel)=$priidx; @@ -20,15 +21,17 @@ </%ARGS> <%INIT> my($priidx,$defprilabel,$defprivalue); -foreach $priidx (@RT::PrioritySortedKeys) { - if ( $Default >= $RT::PriorityLabels{$priidx}) { - # save current equivalent priority label - $defprilabel=$priidx; - # save current priority value to prevent tickets from having - # their priorities "snap"ed to closest level - $defprivalue=$Default; - last; - } +if (defined $Default) { + foreach $priidx (@RT::PrioritySortedKeys) { + if ( $Default >= $RT::PriorityLabels{$priidx}) { + # save current equivalent priority label + $defprilabel=$priidx; + # save current priority value to prevent tickets from having + # their priorities "snap"ed to closest level + $defprivalue=$Default; + last; + } + } } </%INIT> --- /opt/rt3-1/local/html/Search/Bulk.html 2008-06-05 15:06:26.000000000 +0000 +++ /opt/rt3-2/local/html/Search/Bulk.html 2008-11-25 14:31:08.000000000 +0000 @@ -103,7 +103,7 @@ <td class="value"> <input name="Subject" size="20" /> </td></tr> <tr><td class="label"> <&|/l&>Make priority</&>: </td> % if ($RT::PriorityType) { - <td class="value"><& /Elements/SelectPriority, Name => 'Priority', Default => 0 &></td></tr> + <td class="value"><& /Elements/SelectPriority, Name => 'Priority', Default => undef &></td></tr> % } else { <td class="value"> <input name="Priority" size="4" /> </td></tr> % }