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We at LoughboroughUniversity are starting out on a project to replace our aging Remedy based help desk system with RT 3.x. We're currently running:

  • RT 3.5.5
  • Fedora Core 4
  • Apache2
  • Mod_perl 2.0.1
  • Mysql 4.1.12
  • Perl 5.8.6
  • HTML::Mason 1.3101

The help desk will evemtually be used to include and change and incident logging system and will cover all of our Computing Services.