SomeProblems

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rt-mailgate command output: An Error Occurred, 404 Not Found

This problem occurs when you have the RT in a virtual domain in apache. Check out your mailgate alias:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/"

rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://localhost/"

Eg. If you access your RT using helpdesk.example.com you need to change the localhost in the example above for helpdesk.example.com turn into:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://helpdesk.example.com/"

rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://helpdesk.example.com/"

rt-mailgate command output: An Error Occurred, Authorization Required

This problem occurs when you use RT external auth and use apache to restrict access to document root. Fix is to allow rt-mailgate to access REST directory

Eg.

<Directory /usr/RT/share/html/REST>

  AllowOverRide None
  Satisfy Any
</Directory>