ShowPerQueueInstructions

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Specify Per-Queue instructions before message box

For certain queues, I like to have additional messages for users, telling them exactly what information is needed.

You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:

% if ( $QueueObj->Name eq 'MyQueue' ) {
    <b> MyQueue Specific Info Here </b>
% }

<%ARGS>
    $QueueObj => undef
</%ARGS>

--Jim Perrin

See Also

CustomizingWithCallbacks