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Original ML message:

Ok, so what I needed was to use different template depending on the uesr's

language. So I modified lib/RT/Action/ slightly.
First it checks the language from user's profile. If, for example, it's
Japanese, then it replaces current template with the template which name has
" (ja)" at the end. So, instead of, for example, "Autoreply" template, it
will try to find template "Autoreply (ja)".

--Dimitry Faynerman

Next code is [=RT/Action/] which do same in a more clear way:

sub TemplateObj

  my $self = shift;
  my $obj = $self->SUPER::TemplateObj;
  return unless( $obj );
  1. Use lang template (if exists) according to user's language
  my $UserObj = RT::User->new( $RT::SystemUser );
  $UserObj->Load( $self->TicketObj->Requestors->UserMembersObj->First->Id );

if( $UserObj->Lang && $UserObj->Lang ne 'en' ) {

    my $oldTmplId = $obj->Id;
    $obj->Load( $obj->Name . " (" . $UserObj->Lang . ")" );
    unless( $obj->Id ) {
      $obj->Load( $oldTmplId );

return $obj;



Wish, idea and orginal code by DimitryFaynerman. Code refactoring RuslanZakirov.

See also: ForkTemplate and CleanlyCustomizeRT