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Deployed RT at our Helpdesk to replace the Eudora inbox that we have used for a 'Trouble Ticket System' for years. So far I've also migrated our knowledge base into RTFM, and while I'm pretty sure I've discovered around 60% of what RT and RTFM can offer our department, I am quite impressed.

In my free time I carelessly play around with the RT code in a way that only someone who truely dislikes Object Oriented Perl can.