ShowPerQueueInstructions
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Specify Per-Queue instructions before message box
For certain queues, I like to have additional messages for users, telling them exactly what information is needed.
You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:
% if ( $QueueObj->Name eq 'MyQueue' ) {
MyQueue Specific Info Here
% }
<%ARGS>
$QueueObj => undef
--Jim Perrin