Difference between revisions of "DueDate"
Jump to navigation
Jump to search
(sdfgvsdf) |
m (4 revisions imported) |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
The '''Due''''''Date''' of a [[Ticket]] is the target date for the resolution of the ticket. | The '''Due''''''Date''' of a [[Ticket]] is the target date for the resolution of the ticket. | ||
The [[PriorityEscalation]] procedure uses the DueDate to calculate the change of priority over time. | The [[PriorityEscalation]] procedure uses the DueDate to calculate the change of priority over time. | ||
At the time of creation of a new ticket, the DueDate is automatically set from the life-time value in the [[QueueProperties]]. | At the time of creation of a new ticket, the DueDate is automatically set from the life-time value in the [[QueueProperties]]. | ||
Latest revision as of 16:08, 6 April 2016
The Due'Date' of a Ticket is the target date for the resolution of the ticket.
The PriorityEscalation procedure uses the DueDate to calculate the change of priority over time.
At the time of creation of a new ticket, the DueDate is automatically set from the life-time value in the QueueProperties.