Difference between revisions of "DueDate"
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Revision as of 03:56, 8 November 2014
The Due'Date' of a Ticket is the target date for the resolution of the ticket.
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The PriorityEscalation procedure uses the DueDate to calculate the change of priority over time.
At the time of creation of a new ticket, the DueDate is automatically set from the life-time value in the QueueProperties.