Difference between revisions of "CC"
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Revision as of 11:27, 4 November 2015
- CCs* on a Ticket are Users who are interested in the resolution of the ticket. A CC is like the Requestor in that they receive Correspondence but not Comment.
Users that have the Watch Right for a ticket can add or remove themselves as a CC.
An AdminCC gets both Correspondence and Comments. A CC might be a person outside the company whereas an AdminCC might be a member of Staff.