WriteCustomCondition

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How to write custom condition code

Introduction

Scrips' condition is a code that checks if that current transaction/ticket match some condition(s) and says to RT to run or skip scrip action.

Basic

When you write a custom condition you have access to the same objects as scrip action has, so its worth it to read basics section of WriteCustomAction article.

Major objects accessors are:

$self->TransactionObj # returns the current transaction object
$self->TicketObj      # returns the current ticket object
$self->TemplateObj    # returns the current template object

Return value

Whatever the test you do in your condition, you just have to return true value (like 1) on success or false (like 0 or undef) to abort the scrip action. Below a very simple condition that you can copy to the RT web interface if you choose User Defined condition when you create a new scrip condition:

# get ticket object
 my $ticket = $self->TicketObj;
 # don't do anything if ticket is resolved
 return 0 if $ticket->Status eq 'resolved';
 # otherwise run scrip action
 return 1;
 

Transaction

Transaction object is most used object in conditions as it describes what's happened with the ticket just a few ticks ago.

Most important properties of the transaction object are Type and Field. More on Transaction.

Another way to add conditions to RT

See NotResolved for another way of adding Conditions to RT

Further readings

CustomConditionSnippets, WriteCustomAction, ScripAction