SiteConfig

What It Is

The SiteConfig file lives in ${RTHOME}/etc/RT_SiteConfig.pm. Its purpose is to provide you a place to override config settings in ${RTHOME}/etc/RT_Config.pm as well as add new config variables as provided by various user Contributions or for your own purposes.

All of the available configuration options are documented in RT_Config.pm and also available on the web.

You set a config variable like so:

Set($Foo, "Value of Foo");
Set($Bar, 1);
Set(@Baz, "array", "of", "values");
Set(%Zot, "hash" => "of", "keyed" => "values");

You access them like this in RT 3.8 and newer:

RT->Config->Get('Foo') # "Value of option Foo"
RT->Config->Get('Bar')  # 1
RT->Config->Get('Baz')->[0] # get option Baz that is array reference and access first element

Plugins

Enable extensions, also called plugins, with a Plugin line.

   Plugin('RT::Extension::ResetPassword');
   Plugin('RT::Extension::Helpdesk');

Use one line for each plugin.

RT before version 4 used syntax like this:

   Set(@Plugins, qw(Extension::QuickDelete));

When upgrading, convert to the Plugin form shown above.

Custom Statuses

RT 4 and after use the Lifecycles system to define custom statuses, workflows, actions, and more.

RT 3.8 and prior used configuration values to define CustomStatuses.