Difference between revisions of "Videos"
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(Created page with "Some great videos are available, some by Best Practical and some by RT users. == RT == === Four Part Intro Series from SNAFU === * [https://youtu.be/ZO_uVLsWXiE Part 1: Bas...") |
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* [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging] | * [https://youtu.be/G8GRftBTndE Part 3: Bulk Updates and Merging] | ||
* [https://youtu.be/7ltRWqm-TSI Part 4: Updating Tickets, Navigation, Your Signature] | * [https://youtu.be/7ltRWqm-TSI Part 4: Updating Tickets, Navigation, Your Signature] | ||
* [https://youtu.be/z2gix30KRqo Part 5: Ticket Triage] | |||
=== University of Washington Tips and Tricks === | === University of Washington Tips and Tricks === | ||
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* [https://www.youtube.com/watch?v=2_F2G6D6BxQ Asset Management in RT] | * [https://www.youtube.com/watch?v=2_F2G6D6BxQ Asset Management in RT] | ||
* [https://www.youtube.com/watch?v=gGKWOxb0nIQ Managing SLAs] | * [https://www.youtube.com/watch?v=gGKWOxb0nIQ Managing SLAs] | ||
* [https://www.youtube.com/watch?v=sGtKCYLBHHw Automatic Assignment] | |||
* [https://www.youtube.com/watch?v=yQa44O3EwvM&t=1s Introduction to Request Tracker] | |||
* [https://www.youtube.com/watch?v=xyBjOURBsOs&t=567s Creating a new queue in RT] | |||
== RTIR == | == RTIR == | ||
* [https://www.youtube.com/watch?v=we8nDQozeCU RTIR Tour] | * [https://www.youtube.com/watch?v=we8nDQozeCU RTIR Tour] | ||
Latest revision as of 09:54, 4 February 2022
Some great videos are available, some by Best Practical and some by RT users.
RT
Four Part Intro Series from SNAFU
- Part 1: Basic Intro
- Part 2: Working on Tickets
- Part 3: Bulk Updates and Merging
- Part 4: Updating Tickets, Navigation, Your Signature
- Part 5: Ticket Triage
University of Washington Tips and Tricks
Best Practical Videos
- Attachment Handling
- Default Ticket Values
- Asset Management in RT
- Managing SLAs
- Automatic Assignment
- Introduction to Request Tracker
- Creating a new queue in RT