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- ...T::Search::[[FromSQL]] and RT::Action::[[RecordComment]] (or RT::Action::[[RecordCorrespondence]], although you may not want to send "unowned after 2 days" escalation aler ...h the generated email to also go to the customer, simply use RT::Action::[[RecordCorrespondence]] instead of RT::Action::[[RecordComment]].3 KB (406 words) - 16:39, 6 April 2016