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• EscalatePriorityLinear
  I did not want the escalation changing the "Last Updated By" field. I adjusted the sub Commit section (2nd Line) with the following: my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 0
  9 KB (1,058 words) - 16:08, 6 April 2016
• WorkFlow
  == Custom Field Setup == ...he name of the field should suggest the subtask to the reader, because the field description doesn't show up anyplace useful. We created custom fields 'Orde
  8 KB (1,117 words) - 21:50, 15 August 2018
• AdminCustomField
  * change queue custom field properties
  415 bytes (66 words) - 16:03, 6 April 2016
• AdminCustomFields
  * change queue custom field properties
  415 bytes (66 words) - 16:03, 6 April 2016
• DisplayCustomFieldsInTicketSearch
  Use ''__CustomField.{NAME}__'' as field name to display custom field values in search results. In TicketRow add the following to include the value of the "SubQueue" custom field:
  8 KB (1,174 words) - 16:08, 6 April 2016
• RemoteControlLimeSurvey2
  1. Add a Custom Field called "CustomerSurveyToken" $Ticket->AddCustomFieldValue(Field => $cf_obj, Value => $token, RecordTransaction => 0);
  2 KB (234 words) - 16:36, 6 April 2016
• WorkFlow2
  == Custom Field Setup == ...th the exception of [[WorkflowName]], which should be a "select one value" field.
  12 KB (1,334 words) - 19:06, 13 August 2016
• ForwardWithMessage
  Field => $txn->id, FIELD => 'Type',
  4 KB (443 words) - 16:09, 6 April 2016
• ReplyBasedUponContent
  In the 'Custom Conditions' field :
  567 bytes (74 words) - 16:36, 6 April 2016
• OnWatcherChange
  my $watcherType = $self->TransactionObj->Field;
  570 bytes (81 words) - 18:56, 13 August 2016
• AutomaticCustomFieldValue
  ...d value according to a requestor's email address. We only want to set this field for users in a specific domain. You need to give requestors [[ModifyCustomF ...ple email addresses feeding into one queue, I needed a way to set a custom field based on the To: address a ticket was sent to. This is what I came up with,
  4 KB (624 words) - 20:58, 13 August 2016
• SpatialRT
  ...ML. The spatial entities are stored in the Description field of the custom field. A custom field named GPS of type 'select one' is created. The name and description are loa
  5 KB (732 words) - 16:37, 6 April 2016
• ConvertLegacyToRt
  # Obviously, field names will be different. OUR Data Names are all CAPS_CAPS ( $rc, $err ) = $ticket->AddCustomFieldValue( Field => 'Description', Value => $req->{DESCR_LONG} );
  11 KB (1,158 words) - 16:03, 6 April 2016
• ReverseHistoryOrder
  + { FIELD => 'Created', ORDER => $HistorySort }, + { FIELD => 'id', ORDER => $HistorySort } );
  7 KB (864 words) - 16:36, 6 April 2016
• SelectDefaultQueue
  This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is sele ...'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, ca
  4 KB (555 words) - 16:37, 6 April 2016
• ForwardFirstMessage
  $Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );
  756 bytes (113 words) - 16:09, 6 April 2016
• SearchCustomField
  ...clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relation +<p><&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are
  2 KB (373 words) - 16:37, 6 April 2016
• CopyContentToCF
  ...asy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</
  1 KB (147 words) - 10:14, 13 October 2017
• CustomStatusesInRt4
  ...s part, you won't be able to chose your new statuses in the ticket's basic field: status.
  889 bytes (140 words) - 16:03, 6 April 2016
• OnStatusChange
  ...elete' and other conditions you have to insert similar data where Argument field matches the status value.
  876 bytes (127 words) - 14:17, 13 August 2016

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