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• 10:05, 2 June 2023 Ronaldo talk contribs created page How to add articles to a specific queue on Request Tracker (Created page with "If you want to use articles as canned responses per queue, or even have a Knowledge Base per Queue, you can do that with the help of Article Classes. To add articles to a specific queue you need to create an Article Class and then apply it to the Queues that you want articles in that class to apply to. == Create an Article Class == # Go to Admin -> Articles -> Classes -> Create # Enter a Class Name and Description and click the Create button # Click the Applies to ta...")