Important config settings:
Your Organization Settings
You want to customize rt as much as possible
Set($rtname, 'example.com'); Set($Organization, "example.com"); Set($WebDomain, "tickets.example.com"); Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones|other timezones]]
Currently the following databases are supported:
- MySQL 5.1 or later with InnoDB support.
- Postgres 8.4 or later; 9.0 or later suggested
- Oracle 9iR2 or later.
- SQLite 3.0 or later; for testing only, no upgrade path guaranteed
Set($DatabaseType, "Pg"); #mysql | Oracle | Pg Set($DatabaseHost, "localhost"); Set($DatabaseRTHost, "localhost"); Set($DatabaseUser, "rt_user"); Set($DatabasePassword, "my_password"); Set($DatabaseName, "rt");
The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.
Set($CorrespondAddress, '');'' Set($CommentAddress, '');'' Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i ); Set($OwnerEmail, 'admin'); Set($MaxAttachmentSize, 10_000_000); # 10M
The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.