OpenDependantsOnResolve
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Lifted from the Mailing list. Writen by RuslanZakirov.
Description: open tickets which depends on resolved
Condition: On Status Change
Custom Condition:
Action: User defined
Custom action preparation code: return 1;
Custom action cleanup code:
return 1 if ($self->TransactionObj->NewValue !~ /^(?:resolved|deleted|rejected)$/);
my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $l = $DepOnBy->Next ) {
next unless( $l->BaseURI->IsLocal );
next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );
# here you can add any action
# see also example below
$l->BaseObj->SetStatus('open');
}
$DepOnBy = undef;
return 1;
Template: Global template: Blank
Another variant that add comment instead.
return 1 if ($self->TransactionObj->NewValue !~ /^(?:resolved|deleted|rejected)$/);
my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $l = $DepOnBy->Next ) {
next unless( $l->BaseURI->IsLocal );
next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );
my $id = $self->TicketObj->id;
my $status = $self->TicketObj->Status;
$l->BaseObj->Comment(Content => <<END);
This ticket depends on ticket \#$id which was $status.
END
}
$DepOnBy = undef;
return 1;
See also OpenTicketOnAllMemberResolve